This is my second visit to the Moon Palace. The last time was through a trade on our timeshare almost 10 years ago. I have seen some very nice improvements from our last visit and some declines but not enough to influence a revisit. This time I was part of a large conference group. There were almost 2000 of us... More

Every bit of food, drink and snacks are included. It is like a cruise on land. The staff is super friendly and attentive. The entertainment is a lot of fun and the pools are the best. Everything is very clean. The property is huge and very safe even at night.

We booked the hotel for our honey moon and joint birthdays. On arrival we were immediately upgraded with it being our honeymoon to a villa and provided with a golf buggy to travel from our villa all around the resort. It was my birthday on the day we arrived also and a cake was immediately decorated and the reception staff... More

I am still floating from our vacation and we have been home two days. The Moon Palace was better thn I could of imagined. There is something for everyone. From the toddler pool to the swim-up bar pool. This is a very safe resort and it is huge. The restraunts are great and have the best food. We had Italian,... More

IN BRIEF A very large and busy but very high-quality resort. Also a major convention centre that can become quite crowded—but the property is so large that you can usually find a quiet spot to relax. Very good food and drink, at the level that even the buffets were good, with quality food and great selection. Staff work incredibly hard... More

Booked trip from Expedia in December 2012 with 5 families. Did not realize that upon booking that we were booking at Nexus until we had arrived at hotel (wish we were advised by Expedia!!!! 😠). Also did not receive any credit vouchers prior to holiday and upon contacting Expedia they advised that we do not receive any vouchers with our... More

This is my third time visiting the Moon Palace. The staff are very friendly and accommodating. They can't do enough for you or fast enough. We were especially impressed with Yesimin Cab Lucas at the Restaurant Pelicanos. She took very good care of us.

Resort was nice, food was average, and service was great. There were a few individuals that really made our visit much better than average. First of all, our concierge at building 87, Omar was very kind and attentive to what we liked and requested. Then Efrain Itza went above and beyond making sure our group had what we wanted at... More

This was my second visit to moon palace,stayed in nizuc section which is a little bit tired,however the food and the attentive staff more than made up for that,for you lady's out there no need to bring your straighteners as the ones in your room are if not better than g.h.d.There is some building work going on,but that didn't get... More