this hotel is strictly a three star hotel so be careful. we got the all inclusive package, however the menu never changed, its always the same!!!!!!, in addition I picked something on the menu and the did not have that particular food available. the liquor was unlimited but, they are not top shelf liquors I've had more than ten drinks... More

We took our family for the first time to Cancun. Our reservations were made eleven months in advance. Our hotel was suppose to be at the Ocean Spa Hotel, however, upon arriving we were told that our reservation was for 2012. I could not believe that. Who would book two years in advance. In short, the front desk did not... More

This is a small hotel, well equipped and with an intimate setting. Back end staff (pool bar, and dining) are very friendly and accommodating. Maitre d' , barmen, and waiters were all superb! Concierge at front very attentive. All food is a la carte and pricy, so recommend getting all-inclusive when booking. Fridge didn't work, but we didn't need it.... More

I got a call from their marketing center, cancuncalling, at first I thought it was a scam. But I took my chances. I bought the package, and booked my dates for a couple of weeks after that. They bought my tickets for me like they said they would, and I was ready to go.....we got to the airport they picked... More

This resort has the option to go all-inclusive or not, and I love the flexibility. It's a very small, personalized place: it's easy to get to know other visitors and the staff, and you never have to go far to find the things you need. The wait staff were all extremely friendly and helpful. After missing the last shuttle bus... More

We had never travelled before so I did a lot of research about the place we were going to. I read all the reviews and decided this is the place for us. It didn't disappoint. I travelled with my husband and our two friends. We all loved it. We went to Cancun on a Time Share/Condo presentation. Not idea but... More

I donated money towards a colleagues' nonprofit and got this 5 nite stay as a bonus for being one of the firsts to donate. I chose this hotel because of the bad ratings of its affiliate location Ocean Hotel nearby. The suite was above average, clean and in a nice quiet location which is what I wanted. However it's located... More

My friends and I stayed at Laguna Suites through a promotional deal, like most of the other reviews I've read. We were picked up from the airport by the shuttle, and waited about 15 minutes before the other passengers arrived and we left for the hotel. Cancun is shaped like a 7, with all the fancy hotels being on the... More

After reading some of the reviews, my expectation was low, but after spending 5 nights there, it exceeded all my expectation. It was a quiet and peaceful atmoshere. September is their slow month so the place was about 25% full. Which was great for us. The main lobby,pool,restaurant, and spa were a few second from your front door. The stafff... More