There were specific staff who made our stay wonderful: Lluvia and Michael at the lobby bar, Ramon Zapot at the beach area, Carlos at the Aquarium and Miraldelli at the snack area. Thanks to all of them. The food was not that good overall but there is a lot of variety to accommodate all kinds of preferences. More

We had a great vacation thanks to Marco, who worked incredibly hard as our waiter at the pool and then at the restaurants, Cesar at the front desk, who always had a smile for me and many helpful hints, Danilu for keeping us on our toes, laughing and in the pool many times, Michael and Lluvia at the bar (excellent... More

I don't agree with "traveller x". I've been at this hotel twice and I was never asked for tips and nobody expected one. The hotel is very well located, the rooms are nice and big as are the bathrooms. The food and drinks are very good and, most importantly, the whole staff is GREAT, very nice, very educated. What I... More

Very good location. Service in the restaurants was exceptional. Our waiters were Guadalype and Arsenio, they took very good care of us. Outdoor (by the pool) activities were lots of fun. Marisol, Danilu, Samuel and Arturo showed everyone a good time. We were disappointed in the food. The list of things to do in Cancun was long but very expensive. More

angel tores & carlos restaurant manager were both outstanding in the service they provided me & the special care i was given on a request for a dessert that wasn´t on the menu. & also Basila for the great message. im actually pleased wth the over all serve here at sunset. thank you for making my stay pleasurable.2 More

If you don't already know: Cancun Nationals live and worship money. not pascos but money!. this hotel was nicely located near the beach but as with all Sunset resort staff, the servers get hostile if you do not leave them lots of US currency (not $5 or $10pasco coins). most of our money was spent on tipping and getting ripped... More

The hotel is old, the room is older, the location is great ! More

Everything was wonderful! Room, ocean view, clubs are great. Sunset Lagoon is especially fun and has awesome activities and staff!! Alexander, Ivan, and David are great! Wonderful kids club with Ivette. We met the entertainment manager Arturo Sanchez. Very recommended hotel! Awesome work Mr. Martínez! More

After 17 years we continue to come backto Royal Sunset due to the exceptionally friendly and accomodating staff. From the bellboy, front desk, restaurant wait staff, beach wait staff, and of course the entertainment group. All are exceptional in each of their own ways! The beach and ocean water at this location are great. The pool needs a major overhaul... More