The hotel is clean, safe and has a friendly staff. Also the hotel location is great because is only five minutes walking from all the clubs, some local markets and two malls (plaza caracol and plaza forum). Also do not miss the night shows at the theater and live music at the lobby and restaurant. The hotel provides free transportation... More

The rooms in this hotel are very old and in a very bad condition. The furniture is pathetic. The main bed is a full bed, the alternate bed is a low plastic sofa. They have two steps that I tripped on and broke my toe nail and another couple we met there fell twice. The TV is very old and... More

I traded through RCI for two studio units for 7 of us in our family. I was nervous to say the least regarding the negative reviews. However, this is a very clean, nice hotel. My husband and I are spoiled by the 5 star resorts we have stayed at in the past in Mexico, but it was fine for us... More

We had to take showers where the temperature was inconsistent of either super HOT or warm. At night we would come back to the room to find cockroaches crawling around, and on our last night we went to bed with bed sheets that had period stains on them! Need I say more... More

We spent a week in Cancun during April and there were no signs of violence in the hotel district nor in our visit to Tulum ruins nor in Playa del Carmen. Wonderful stay at Sunset Royal Cancun. It was in the mid-80s every day and plenty of sunshine - just right for temperature. Not sure I could handle the heat... More

There was a review I read from March 2011 and I was floored so I thought it was important to give my own review. Amazing, great staff, tons of fun, clean and we will go back for sure. I was there with my children ages 2, 3 & 5 the staff treat us like family. Manuel our poolside waiter was... More

I have stayed at the Royal Sunset and Sunset Lagoon (sister property) several times and have never been disappointed. This year, there was a noticeable upgrade to the restaurants and the poolside amenities. I believe that this is due to the companies desire to match the quality of services offered to members that also stay at their newer property, Hacienda... More

This is my first all inclusive experience, and my first review: the food quality and selection was good to very good. They have a beautiful beach, a nice pool that should be cleaned a little more frequently, and a decent snack bar by the pool that closes around 4 p.m. (they need at least one trash can near the pool... More

We were conned into a timeshare and still ended up paying $399/person! When I made the reservation, I distinctly asked if we needed to listen to a presentation or time share and was told NO -- I even asked 3 times. Once I paid it was non-refundable. This resort is all about timeshares. We even had to pay $99/person for... More