well .the first time im stay a long time far from my house but when i was with my friends in hotel xbalamque was a great moments because the atmosphere is just great has a nice bares well is just great there are everything around just near also the bus stop ......i hope u have the great experience to be... More

We booked this hotel as a 4* and couldn't believe our eyes when we arrived. The hotel is very dark, mainly because most of the lights in the lobby and hallways were broken. Our first room was a death trap with exposed electrical wiring, broken bathroom mirror, and a big chunk of broken glass near the bed. The rooms are... More

Although the interior was so authentic and incredible, the staff was very impolite, rude and unhelpfu, even the head of the hotel, that made a very sad impression. Instead of one big bed we had two separate on our honeymoon!!! :)) they were not willing to give a normal room anyway :( They really know nothing about customer service!! Would... More

If you want Waikiki, go to Hawaii. If its a real Mexican experience you want, stay at the X. The rooms are tile and stucco, the bathrooms almost clean, the water temperature fluctuates for no apparent reason, the bed was hard but huge, the nights are alive with the sounds of traffic, and the buzz of weekend parties. There is... More

We got a cheap deal to this hell hole, my advice is don't do it spend a little more. This hotel fronts as a 4* our travel rep even laughed at this and said it was a 2* at most he said it was the same as a $30 room in America. On arrival the staff were rude, we had... More

Other peoples reviews made me think twice before I went but the hotel was just fine. Room was clean, bathroom was cool. Bartender was nice. It wasnt spectacular but wasnt bad either. Only a few blocks from the bus station so that was nice. More

basically, that's the message we received from the female and male working the front desk at the time. We booked through Expedia and were supposed to be in a large deluxe suite and receive free standard rate meals. the female receptionist just shook her head while looking over the itinery and then commenced writing up what she was going to... More

I admitted that I chose Xbalamque because I wanted to save some money. However, please take my advice that do not book with this hotel regardless what discount rate you get. 1. The hotel staff was rude and very unfriendly. With other hotels, the rule is "service first, then get tips". With Xbalamque, tip has to come first, and you... More

I would like to warn anyone considering staying at this terrible hotel! first of all the staff is very unhelpful and NO ONE speaks English!moreover we were while relaxing by the pool, someone broke into our room and stole our digital camera - the last thing you want to happen when you are on holidays, isn't it? when we went... More