Have just returned from the riu palce after a wonderful 2 weeks, although the weater was undesirable the 1st week everything else was fantastic. From the housekeeping service, the poolside waiters, the waiters in ALL of the restaurants and especially Jack, Vanessa, Aldo and Adrian on the entertainment team. Nothing was too much trouble for any of the staff at... More

My fiance and I stayed there December 2011 and were very pleased with the place. The food was great, rooms were very good, clean, the staff was very helpful, room service was good too. The specialty restaurants were nice as well. Some of the reviews mentioned about a funny smell in the rooms caused by the ocean- we did not... More

A friend and I stayed for a week over mother's day at the Riu Palace Las Americas and I have to say it was AMAZING!! The Brazilian restaurant was outstanding, even the buffet's for lunch and breakfast were wonderful. Service was great, people were friendly and the location was perfect for going out to do a bit of shopping, always... More

My husband I and two of our best friends stayed at this hotel in September 2011. We wanted a special wedding and indeed it was everything we expected and more! All the staff involved in our big day where very helpful and respectful of our wishes, however when in the salon it was difficult to communicate with the hairdressers as... More

My daughter surprised me with a trip to the Riu Palace for Mother's Day(Great eh) she had researched before hand so she basically knew size and amenities for resort. We did email ahead and requested a corner room on floor 5 or above (not 8 no balconies) and were given 616 AN AMAZING room with 2 balconies with pool and... More

Me & my wife had a great time at the palace, we got an upgrade on arrival to ocean view, On our 1st day we returned to our room from the beach to find rose petals on the bed with a big love heart with our initials in it & I love you at the side with petals leading to... More

My husband and I spent a week in May at this place and did not want to go home. Do not listen to the bad reviews. You have to be a real pain in the ... person not to be satisfied. The hotel and the rooms are super squeaky clean. The staff is doing an amazing job to keep the... More

My husband and I just returned from a 5 night stay at the RIU Palace Las Americas. The hotel itself is meant to be reminiscent of an older time period...lots of ornamental wood and mouldings inside and white stone and statues outside... it's not meant to be modern and sleek as some may complain about the decor being "outdated." I... More

Let me tell you the good things first, the hotel was very clean. If the staff spent half as much time on customer service and food as they did on cleaning, the trip would not have been so awful. Customer service was not a priority at this hotel. The staff was rude and unhelpful; when you asked a question or... More