Check in went smooth, we asked for a higher floor to get a better view. Recieved 7th floor with a great view. Time share guy didn't bother us after initial contact (when we first arrived). Just told him we wanted to get to our room. Signed up for the Marco Polo restaurant at 8am, not much trouble getting in and... More

Check in was fairly fast. Our guest representative was friendly but forgetful. We told him we were celebrating our anniversary and he offered to make reservations at Marco Polo for our special night which we gladly accepted. He sent champagne to our room two nights before our anniversary which we saved. He forgot to make our reservation at Marco Polo... More

Food was great and there was wide variety. It was nice to have great food with a relaxed dress code. Service was more than expected. Whether eating or drinking the staff was right there making sure you had whatever you wanted. Vermon quickly became our preferred waiter. Everyone was very friendly and helpful. Beach was wonderful, drinks were not watered... More

from the moment we arrived to the moment we left, we were treated with such hospitality and care. <one person in particular, the gr <polo, was gracious, hospitable and helpful in every way possible. <it made us feel like home, with his congenial disposition and attention to detail in everything we did. <all in all, we had a wonderful time.... More

Just returned from a wonderful 5 day stay at this hotel with 8 of my girlfriends. We were there too celebrate my 40th birthday and the staff was exceptional. Carlos was the best. The rooms are awesome, all of our rooms were well kept and clean. We have absolutely no complaints. The food was oh so good. I would definetly... More

My Husband and I just spent 15 days at GR Solaris in the panoramic room. The resort was very clean, great food and most wonderful weather!! Very attentive staff from the bellboys, to maid staff and waiters in all restaurants. Especially Carlos,Alexander and Jorge were the absolute BEST!!!!! Would most definetly stay here again and do recommend this resort!!! More

This was my first vacation at an all-expenses paid resort and I was very satisfied! Perfect for traveling with friends or partner. If I go back to Cancun I'll probably stay here again. (Only 2 cons: not that close to downtown and 1 rude staff member at the lobby desk). Location: A fairly convenient 20 minute bus ride to downtown.... More

Stayed here with my gf for 4 days in November. Beach was nice, pools were okay. We had a room with a terrace & jacuzzi facing the ocean. Weird set up, as all the rooms above had a full view of our terrace, zero privacy. Most mornings we woke up with junk and cigarette butts littered all over it, pretty... More

We had taken an all inclusive package at GR Solaris which meant all our meals, poolside activities and bar were part of it. In fact they have meals 24/7 so even if you miss one of their elaborate lunch/dinner buffets you could order for room service all day long. The rooms were nice, clean and well maintained. Cleaning staff was... More