I stayed here for a week in May 2013 and LOVED it! Everything was great, but the best part was the people. From Ignacio serenading us while he waited on our table at Albatross (I joined in at one point... it was epic) to Maclovio (MAC!) knowing my drink order so well that he would call it out to me... More

my husband and I went to this hotel for our second visit, it is one of the best locations on the hotel zone, the beach is amazing. plenty of sunbeds, we always go just after the spring break, still lively but not too hectic, which is just right. The staff are very good, as always some exceptional and go out... More

Ok.. first the postives..Hector and Oliver in the Albatross restaurant are WONDERFUL!!!! Gabriela and Amata at the front desk are very nice and very helpful!! We stayed May 11 to 18 in a family junior suite. It was my husband, myslelf and our 4 year old son and 16 month old daughter. The room we first had room 2148 which... More

I was recently here the first weekend in May to do an inspection of the property. My clients will love this when you are looking for beautiful turquoise waters and well kept property. I noticed when i arrived into the property that the foyer is hugh with the Reservation agents to your left. The property is located right next to... More

Please don't come here during March or April if you have children or want a relaxing vacation. We arrived at 11pm to over 200 drunk and screaming teenagers in the lobby - they partied all day and night. We lucked out by upgrading and paying a lot extra to move up to the 6th floor. Our days were filled with... More

Stayed at the hotel in May fit a family wedding. The reception and greeting staff were excellent as were the waiters/waitresses in restaurants and bars. However, the head bar staff repeatedly refused to serve bottled beers (international and local) and instead only served watered down local lager (Dos Equis). When asked about it they repeatedly told us they had no... More

My husband and I just returned from a 6 day vacation at the Gran Caribe. Its a nice hotel, but definately a downgrade from The Royal- the sister resort next door and also one in Playa DelCarmen. That being said, for the price of the resort it was a Great stay! The buffet food was par, good for breakfast but... More

Just returned today from 4 days at the Gran Caribe Real Cancun resort and we must say the resort is great and lives up to the expectations of a "Real"Resort. Rooms are awesome, clean, big, and the beds are great. This is the second time we have stayed at a "Real" Resort and we will continue to stay at Real... More

From the beautiful beaches to the savory and delicious food to the helpful and kind servers, this trip was everything my friends and I could imagine and more. It was close enough to the popular clubs and bars and also offered great trips to other tourist destinations near Cancun. The restaurants were fantastic as were the bars, if I could... More