Bel Air Collection Resort & Spa Cancun (Mexico): See 762 Reviews and 764 Photos

Also Known As:: Bel Air Collection Resort And Spa Cancun; Bel Air Collection Resort & Spa Cancun Hotel Cancun; Bel Air Collection Resort & Spa Cancun Hotel; Bel Air Collection Hotel Cancun; Bel Air Cancun; Bel Air Collection; Bel Air Collection Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun

Amenities:

Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool

Hotel Style:

#9 Romantic Hotels in Cancun

#46 Top resorts Hotels in Cancun

#53 On the Beach Hotels in Cancun

#64 Family Hotels in Cancun

Price range (per night): S$111 - 227

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. ... more less

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762 reviews from our community

See which rooms travellers prefer - 83 traveller tips

Chelsea C

Nashville, Tennessee

1 review

“All-inclusive romantic vacation”

Reviewed 15 May 2013 NEW

My husband I stayed at the Bel Air from April 17th through April 20th, and we had a wonderful experience! We booked the All-Inclusive Deluxe Ocean View option, and it was well worth every penny. From check-in to check-out, the service was fantastic. Our room was very clean and had no problems. The mini-bar was stocked each day, and we... More

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P and E S

Christchurch, New Zealand

Senior Reviewer

7 reviews

6 hotel reviews

Reviews in 6 cities

1 helpful vote

“Don't”

Reviewed 11 May 2013

Don't. Just don't do it to yourself. Reception staff were very good, after that it all went downhill, in every way. Restaurant tried to rip us off - twice. Bar served a glass of wine that was undrinkable- literally. It could have been dog pee (maybe it was ?). Air conditioning in the rooms ? We had two different rooms,... More

Dear Guest: I am very sorry that your experience was not as expected. Our main goal is continuos improvement and comments like yours help us to make this posible, we are working hard on these áreas of opportunity that you mention and hope the opportuniy to change the bad image that we have caused. If there is anything I can... More

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zheath

Perth, Australia

2 reviews

Reviews in 2 cities

“Nice rooms, that's all”

Reviewed 5 May 2013

So I stayed here just over a week ago. It was an overnight stay before flying off to another location. I was here for less than 24hrs. The locations was good for me as it was close to the airport. It's just at the beginning of the hotel zone and you have to catch a bus to get anywhere where... More

Dear Guest: First I would like to thank you for visiting Bel Air Cancun. I assure you that nothing is more important to us as comfort and satisfacción of each person who gives us the honor of being our guest. It´s a shame you feel disappointed with quality of service. Hope gives us the oportunity to return in the future... More

mudkab

long island new york

3 helpful votes

“beautiful view great food”

If you are looking for a large hotel, this is not for you. My husband and I stayed at this hotel for 2 weeks. april 20-May 4th, 2013. It is a small and very clean hotel and the pool seems like it's floating on the sea!! The pool chairs were the most comfortable ever! The beds and pillows were very... More

Was this review helpful? Yes 1

Dear Guest: Please let me express my sincere thanks for sharing with us these generous comments about our work and our services. There is nothing more satisfying as knowing that our customers had a memorable stay with us. Thanks for your recommendations and we will be waiting for your next visit with your family and friends. Best Regards Lic. Andrea... More

Roma M

Montreal

2 helpful votes

“Got a burn from cleaning chemicals”

Reviewed 30 April 2013

My girlfriend and I just arrived home from the vacation at this hotel. What can I say, they don't know how to make sushi except for the temaky which was ok at best. The food was boring after a few days you try everything and the meals tend to repeat themselves. And then at one time a bubble appeared on... More

Was this review helpful? Yes 2

Dear Guest: First I would like to thank you for visiting Bel Air Collection. On behalf of all staff please accept my most sincere apologies for not covering your expectations and for any inconvence you had during your stay, I like to say that our goal is continuouns improvement, and this is made possible by comments like yours. If there... More

Maria M

Eindhoven, The Netherlands

Reviewer

5 reviews

4 hotel reviews

Reviews in 4 cities

7 helpful votes

“Not a great experience”

Reviewed 26 April 2013

We stayed at the Bel Air for one night, we had booked a junior suite, sea sight. As this would be our first night in Mexico, starting a round trip with a rental car, we decided that the first hotel we would stay in should be very nice. To be honest, the room was actually very nice, spacious, airco a... More

Dear Guest: First of all receive my deepest apoligies for not covering your expectations, I´d also say that our main goal is continuous improvement, and thanks to comments like yours that can make possible, do not hesitate in contact me if you need any assistance, I am at your service. Best Regards Lic. Andrea Bosio General Manager More

CherylCC227

“Relaxation extreme!!!!”

Reviewed 25 April 2013 via mobile

My friends and I stayed at the resort and had an amazing time! The food was yummy and drinks kept coming! The staff was very helpful and friendly, and gave us directions for the bus and the best places to get souvenirs and liquor (restaurants and bars closed at 11). We booked massages at the spa and it was spectacular,... More

Dear Guest: Please allow me to express my sincere gratefulness for sharing with us this generous comment about our work and our services; our goal is the continuous improvement, and this is possible thanks to the comments like yours. There is nothing like knowing that our guests had wonderful and memorable time while staying with us. Thank you for your... More

sunlove84

Hyderabad, India

5 helpful votes

“Horrible Service, Stinky room, Scary 80's decor”

Reviewed 21 April 2013

I don't like to write negative reviews, and rarely, if ever, do...and yet- I can't find a single nice thing to say about this hotel besides the fact that it's on the beach. It started with our awful welcome with Danny. He obviously doesn't like his job, and took it out on us. He told us to return at 3... More

See 3 more reviews by sunlove84 for Cancun

Dear Guest: I regreat that we do not meet your expectations during his time, please accept my apologies for any inconvenience you mentioned in your valuable comments. I assure you that nothing is more important to us as comfort and satisfacción of each person who gives us the honor of being our guest, it´s shame you feel disappointed with the... More

jfbr28401

Kansas City, Missouri

“Relaxing paradise”

Reviewed 16 April 2013

If you are looking for crazy dance parties and crowds this is not the resort. If you are wanting a relaxing time, incredible food, great service this is the place. Many of the complaints listed in other postings are fixed. New chairs on balconies. No star trek uniforms. All outside newly painted. Check in did take a little longer than... More

Dear Guest: We all are delighted to receive such a generous review on your recent stay at Bel Air Cancún. We believe that attention to detail and personalized attentive service is what makes every vacation exceptional and memorable. I am glad to know that our teams efforts made a difference for you and your every expectation has been met. Thank... More

Megankarn1212

4 helpful votes

“Best. Honeymoon. Ever.”

Reviewed 10 April 2013

Great experience! Friendly people! Amazing food! Pina coladas are fantastic! Omar at the pool is the best! Clear blue water! Our honeymoon was absolutely fabulous! Tip your servers & they will treat you like you're their best friend!

Was this review helpful? Yes 4

Dear Guest: First of all I would like to thank you for your kind feedback and recognition of our efforts,. Will be happy to pass your congratulations to Omar . We will be waiting for your next visit with your frends or family. Best Regards Lic. Andrea Bosio General Manager More

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Bel Air Collection Resort & Spa Cancun Reviews

Bel Air Collection Resort & Spa Cancun

762 reviews from our community

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