Comfortable rooms. Polite staff. The hotel is trying too hard to be like the other all inclusive places. They played loud music all day and had acitvities with nobody participating. The hotel is not located near the typical tourist spots. If you do not use the all inclusive, you have to drive a distance to find anything to eat. A... More

well, i went to this hotel, not expecting that much, but once i step in the quality of customer service was awesome. The most polite and smiling personal i ever meet the hotel is a 3 star property, the rooms are renovated and the bed is comfortable and proper not cheap.( better than the one in presidente intercontinental check my... More

We stayed at the Holiday Inn Cancun Arenas for 8 nights March 2012. Overall we had a great stay. The room was bright and clean. The staff all provided awesome customer service. The food was very good but got a little repetitive after 5 days. There were evening shows that included the evening meal so that was an added bonus.... More

I am not sure why others felt this was an awful hotel. We had a fabulous time, the staff was great, the food was good, the beach was nice and we didn't have any problems swimming. They had a great variety of shows each night and we enjoyed each day. This was by far our favorite vacation we have had... More

We stayed here two weeks ago and used our Priority Rewards Points. I booked online and when I checked in at the desk, they wanted to charge us an additional $65 per night for an extra guest. When I booked online, I said three people and it was accepted. After standing at the counter and dealing with managers via the... More

1 - Location: his is not the closest hotel to the trendy clubs and most beautiful beach of cancun. But these places are only 10 minutes away by bus which runs practilly every minute ( and I am not not exagerating ), the bus stop is about 20 meters from the hotel, and it only costs half a euro, so... More

We wondered what we could expect for $188 a night when we traveled to this hotel in Cancun. That is a very reasonable price for two in an all inclusive resort. Free wireless, a small gym (but who goes to Cancun to exercise?), two pools and a nicely designed lobby with a bar were available. We were very happy with... More

The worst service i ever had and i travelled to many countries in the world.I come from Mexico City and live in Canada and i feel ashamed that the manager gives such a terrible service..I mean Adriana de Alba.I got 600 dollars stolen in the hotel lobby and whoever did it trhowed a bucket of water in my room ,... More

We stayed in this hotel for a couple of nights. Our room was spacious, clean, and had a large bathroom. It was great that it had a balcony too, although this looked on to a noisy road. The beach is not great, although you can roll out of your room directly on to it. We had a car, which made... More