The staff were excellent and friendly. The food and room were mediocre. The floor in the room was filthy. The hotel was mostly empty and they put us in the furthest room from the center of the resort. The children's play area was broken down and dangerous for my 3 year old. That was a big reason why we chose... More

My wife and I along with our daughter just returned from a wonderful stay at our favorite Hotel/Resort in Cozumel. Each time on arrival we see familiar faces and a gracious staff that always treat you as a special guest. We stayed 6 days to enjoy the wonderful snorkling and resort facilities. The conceirge staff are always a source of... More

I think this is the best hotel in Cozumel if you have the money to stay there! It has a very beautiful cove for swimming and snorkeling. It has a natural elegance , for example instead of a marble lobby it has an airy thatched roof and is very Mexican in its decor. The food is great as is the... More

The resort was beautiful, the food was good and the snorkeling was excellent. Only stayed a few days. Next time we will stay longer! The location was very private. The beach was clean, white sand, the water crystal clear and various shades of brilliant aquas and blues. Watched the sun set every night.

We took advantage of the deal for 4 nights with breakfast. The Resort was quiet but not empty. The food exceeded expectations. We did go into town for dinner one night and the cost of the meal, the quality of the food and cost for the taxi were more than the resort dinner, we decided to stay on property for... More

Fabulous resort! Can't recommend this place highly enough!! This was a family trip for us. The two bedroom ocean suite was the perfect fit for our family of 5 which includes an 8, 6 and 1 year old. The cozy little baby's crib was all set up and ready when we arrived which was perfect for how tired my baby... More

We stayed at El Presidente 27 April to 4 May. For the most part all was as I expected which is impeccable service, food and environment. The food at both El Carabeno and Alfredos is superb. The only problem was a couple new waiters who did not understand English and brought us coffee cream instead of sour cream for our... More

We really enjoyed this hotel over a long weekend vacation. The staff were friendly and the beach (although very small) was great. I think the best part about this hotel, and what really made the difference for us, is the fantastic snorkeling right off the coast. There are actually four staircases leading into the ocean and sunken structures and reef... More

Wonderful hotel, the staff, grounds, restaurants are superior. We have been to this hotel six times over the past 10 years and it is nice to see familiar faces. It is a beautiful resort and the snorkeling is great right off the shore. I especially love the personal touches of the cleaning staff, everyday we had an animal made out... More