Many guests had nice rooms, and some of us had bad rooms. We had key and AC problems, I went to the front desk 3 times on the first day until I got two room keys that worked. I went to the front desk 4 times in two days to report our air conditioner not working. I asked to speak... More

.I had a confrimed reservation at this hotel made four months in advance. I had requested a room with two queen beds. When we arrived they told us they had only a room with one bed for three of us and would have to move us to their "sister" hotel. The manager at the hotel was not at all concerned... More

I stayed here in January 2013. Front desk staff were friendly, rooms were clean. This is a nice option for those who are not staying right on the beach. This hotel is within a very short walking distance to the beach and fifth ave. I had breakfast at the hotel restaraunt...decent food. I feel that for the price of the... More

We arrived today to the hotel and the lady from the front desk told us that this morning there was a problem with the air conditioning in our room, that we would have to stay in Hotel Hacienda del Caribe by Encanto just for one night and that they would give us in exchange breakfast for free, or we had... More

It was the best of times...it was the worst of times. This is simply one of the worst hotel rooms I have EVER had. Our ground floor room was right next to the hotel laundry facility & obviously was used to store everything that was in disrepair. Shopping carts filled with dirty laundry or hangers were outside our door 24/7,... More

This is by far the best hotel I've ever stayed at! To start off, I got this hotel in high season (in January) for less than $60 per night! Our room was HUGE, with two beds and a futon. The room had a beautiful bathroom with plenty of hot water, a flat screen TV with several english channels, and an... More

I had a 5 night stay at the Hotel and arrived anticipating the worst based on some of the reviews. However I have a timeshare at the Grand Mayan a 5 star location and people find fault there when they want. Its all a state of mind. My stay here at the Hacienda Real was the perfect vacation for me.... More

We spent 4 days at Hacienda Real del Caribe and we had a good time, dispite the fact that my daughter fell ill, but that was probably not caused by the hotel. Anyway, we had a corner room on the third floor and it was large, much larger than our friends which had a normal room and the cleaning was... More

The building of the hotel is picture perfect. I loved the colonial architecture and it felt very romantic (and why I didn't rate this hotel as "terrible"). This is where my love affair ended with this hotel. I don't mind staying in hotels that are in disrepair or are outdated. I do mind when they aren't clean and when I... More