This is a truly beautiful spot and the staff seem to really appreciate their guests' needs and want everyone to enjoy the time spent at Royal Hideaway. All in all, it is likely a good value if your expectations are reasonable. The rooms are very pretty and certainly clean and serviced twice daily. Also, with the layout of separate buildings,... More

We loved absolutely everything about this resort! The service was absolutely amazing. Everyone was super friendly and overly accommodating. Isis (our waitress at the pool) was absolutely incredible. A special thanks to her to helping make our vacation absolutely perfect and relaxing. If you are looking for a large grand overdone resort with a big nightlife then this isn't the... More

Can I get you anything? Is there anything else we can do for you? How is your stay so far? A welcome back note in the RH daily papar. The staff at the Royal Hideaway so spoiled my boyfriend and me last week, that I am having a difficult time adjusting back to reality. We decided to go back to... More

My husband and I spent May 12 thru the 19th at the RH. We arrived at the resort which is about a mile from downtown Playa del Carmen. We were greeted at the entrance and escorted to the lobby for a quick and easy check in. We were asked if we wanted a copy of the newspaper delivered to our... More

This all inclusive was like none other that we've stayed. The service was impeccable, very clean and well kept and exceeded all of our expectations. The food was excellent and top shelf drinks. House keeping always kept our room tidy and seemed to know when we were gone so as to not intrude. We had room 2723 and it was... More

We just arrived from RH on May 20 from a 7 seven days vacation. Overall we had a good time. Here are a few highlights: Beach - amazing, well kept and clean, enough sun beds (and clean!) A very good thing is that you don't have to carry around the beach towels, you leave them there in the evening and... More

Was planning to stay 7 days and extended my trip an addtional 3 days because I simply did not want to leave. The resort, staff, services, food and activities were exceptional. Everyone was friendly and professional. I travelled alone and did not worry about a thing thanks to the entire staff. The resort was spotless and my vacation effortless, relaxing... More

We just arrived home from a 5 day vacation and stayed at RH. What a great experience all around. We made reservations on a referral from a friend and I'm so glad we did. The room was perfect, the hotel spotless, the food was great and the employees were top notch. It was such a great experience and I will... More

Spent a week there celebrating our anniversary. Read a million flawless reviews and chose over Zoetry. Although not flawless, it's a very good overall all-inclusive hotel. Having a shared concierge in your building was a plus, ours was Gerardo and he was top notch, and the general service overall was great. I would've liked to see the dress code policy... More