Iberostar Quetzal Playacar (Playa del Carmen, Riviera Maya, Mexico): See 1,705 Resort Reviews and 2,354 Photos

Also Known As:: Iberostar Quetzal Playacar Hotel; Iberostar Quetzal Playacar Hotel Playa Del Carmen; Iberostar Quetzal; Iberostar Hotel Quetzal Playacar; Iberostar Quetzal Playa Del Carmen; Iberostar Quetzal Playacar Playa Del Carmen, Riviera Maya, Mexico

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico

Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen

Amenities:

Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool

Hotel Style:

#20 Top resorts Hotels in Playa del Carmen

#32 Family Hotels in Playa del Carmen

#68 Romantic Hotels in Playa del Carmen

Price range (per night): S$249 - 388

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more less

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1,705 reviews from our community

See which rooms travellers prefer - 228 traveller tips

Gigi_55_BCN

London, United Kingdom

Senior Reviewer

6 reviews

6 hotel reviews

Reviews in 6 cities

5 helpful votes

“Great Holiday in Mexico”

Reviewed 20 May 2013 NEW

We stayed here for 10 nights in March. The accommodation was very nice, clean and spacious room and stylish decor. We stayed near the reception in the Quetzal part, probably a room nicer to the beach would have been better, but this was ok too. The only negative about the room was that we had two smaller double bed, instead... More

Was this review helpful? Yes 2

Problem with this review?

Dear guest, Many thanks for having chosen Tucan & Quetzal for your latest vacation, and for writing such a kind review! We are happy you enjoyed the food, the beach and the activities, and of course the service provided by our hard-working, wonderful staff. We take note about your comment on the room. We do our best to accommodate requests... More

tjpat

gateshead

2 reviews

Reviews in 2 cities

10 helpful votes

“out dated and noisy”

Reviewed 19 May 2013 NEW

stayed here 29th april after 3 days we left it was that bad. the second hotel iberostar maya was amazing best we have ever had .and we have travelled to 28 different countrys we have been to mexico 7 times .never seen anything like the quetzal before the rooms the food the drinks tbuilding niose its all very true we... More

Was this review helpful? Yes 1

gavclojak

kent

4 hotel reviews

Reviews in 4 cities

“Needs to take more care of returning guests otherwise they won't come back”

Reviewed 17 May 2013 NEW

I have to say I agree with a lot of the review from lindyloop. We have just returned from a two week stay. We were a group of 8 who booked well over nine months ago at a cost of £13,000! Not cheap, the only two requests we made when booking were that our party, divided into four couples were... More

Grisseth R

Norfolk, Virginia, United States

12 helpful votes

“PS>”

Reviewed 16 May 2013 NEW

I just want to let the person Bellow know that Margaritas Are made on the Blender, If you dont want them like that they are called on the Rocks" I dont think you Know much of the Mexican , like you think you do :) Also the food around Mexico its prepare different everywhere you go. It will never be... More

Was this review helpful? Yes 12

Dear Grisseth R, Thank you very much for your message!! We hope you visit Tucan & Quetzal soon, as it would be a pleasure to host you!! Warm regards, Quality Manager Iberostar Mexico More

LindyLoop

Melton Mowbray, United Kingdom

Contributor

17 reviews

16 hotel reviews

Reviews in 16 cities

154 helpful votes

“A 5-star Iberostar? No way! Hugely disappointing. Avoid”

Reviewed 14 May 2013

This is a very, very long review so, if like us, you appreciate a detailed and accurate review, then pour yourself another big drink, turn off your phone, settle down and read on to find out why this hotel is in no shape or form a 5-star hotel. If not here's the précised version - choose another hotel. We have... More

Was this review helpful? Yes 5

Dear Guest, First of all, we would like to express our most sincere gratitude for the time you have invested in writing your review about your recent stay with us. We appreciate you chose our Hotel Iberostar Tucan & Quetzal for your recent vacation. We are deeply sorry to hear that your experience with us did not fulfill your expectations.... More

Ashley A

Troy, Michigan

3 helpful votes

“First-timer to Iberostar - very impressed!”

We vacationed to Iberostar Quetzal/Tucan this week in May. We have never been to an Iberostar before and were very pleased. My selling points for this great resort: -Beautiful grounds with tons of animal life - giant tortuises, monkeys, tropical birds -2 buffets for lunch and dinner, 5 restaurants for dinner, 2 different buffets for lunch all with great food... More

Was this review helpful? Yes 3

Dear Guest, Thank you for choosing Iberostar Tucan & Quetzal for your visit to Playa del Carmen and for taking the time to provide such a detailed review of your stay at our resort. We really enjoy reviewing your comments that you enjoyed the friendly service. We really appreciate your kind comments regarding our beautiful grounds, our buffets and restaurants... More

Les b

“Perfect wedding @ Iberostar Tucan/Quetzal”

Reviewed 13 May 2013

This is our second 2week trip to this hotel but this time it was so much more special. We booked our wedding in 2012 and from that day on the fabulous wedding coordinator Alejandra made the experience hassle free and sooooo special for us. She works so hard and will make this once In a life time event perfect and... More

Was this review helpful? Yes

Dear Guest, Thank you for writing your lovely review as we too are delighted you had an amazing wedding. We appreciated being chosen as the location for your wedding. Your wedding day and experience should be nothing less than amazing - and we hope to see you on your future anniversaries and special celebrations. We want to express our happiness... More

Passion-Arabians

Ely, United Kingdom

Reviewer

4 reviews

Reviews in 3 cities

8 helpful votes

“AMAZING Holiday!!”

Reviewed 9 May 2013

We are from the UK and this was our first trip to Mexico, we stayed at Iberostar Quetzal (Same as the Iberostar Tucan, they share facilities and restaurants) from 21st April - 6th May. This holiday was booked a year ago and I have to say I was worried when the trip advisor rating started to drop as our holiday... More

Was this review helpful? Yes 8

Dear Guest, First of all we would like to thank you for having chosen Iberostar Tucan & Quetzal for your recent vacations and for this amazing review!! We are happy to read that you enjoyed your stay with us. Your positive comments regarding our spotless rooms, our varied gastronomy and our staff are much appreciated. Every comment from our guests... More

Dieter_HD

Queretaro

5 reviews

5 hotel reviews

21 helpful votes

“Very nice for the cost and the beach”

This is my review: Location: Near Playa del Carmen. You can even walk to "la 5° avenida" (main street) if you love to walk, if not, a taxi ride cost like 5 usd. Beach: Very very nice beach, calm sea, a lot of sea shells, warm crystal water. And if you walk to the south you will find amazing rocks... More

Was this review helpful? Yes 7

Dear Guest, First of all we would like to thank you for choosing Iberostar Tucan & Quetzal as the destination for your vacations and for taking the time to post your comments about your stay. We would like to express how honored we are to read that you enjoyed a memorable stay with us. We appreciate your motivating comments referring... More

Kmpitcher

1 review

1 helpful vote

“Could not fault a single thing!”

Reviewed 8 May 2013 via mobile

We decided to go to Mexico as it was our honeymoon so we wanted something a bit different to the standard holiday. This was a perfect choice and could not be faulted. The entertainment staff were brilliant, the rooms were good and perfect location. We went to all 5 restaurants, Japanese was our favourite! The Buffett was also brilliant and... More

Dear guest, On behalf of our Management we would like to thank you for choosing Iberostar Tucan & Quetzal for your holidays. We are very pleased to read that you experienced an unforgettable holiday during your visit to our hotel premises due to our excellent staff, clean rooms, the beauty of our grounds and the buffet. It is our goal... More

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Iberostar Quetzal Playacar, Playa del Carmen, Riviera Maya, Mexico Reviews

Iberostar Quetzal Playacar

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