We enjoyed our stay here, but there are some things that management could do to enhance the experience. The hotel is 5 stars plus in terms of facilities, build quality, room quality, position and staff attitude/service. The hotel is geared to an American clientelle who could be broadly categorised as "twenty something party animals". Great if that's what you're looking... More

This was my first time at the Royal and it will not be my last time either. The resort is beautiful and well kept. Yes, there is construction next door but if your going to a resort to be in your room the entire time then you should just stay home. The employees there are amazing and are very attentive.... More

If we ever plan another trip to Playa del Carmen, we'll be sure to stay at The Royal because the facility is beautiful and perfectly-located and the rooms, the all-included restaurants, and the service are outstanding. We rented an ocean-view junior suite on the third floor above the pool for six nights. The view of the ocean was fine and... More

I went to the Royal with my family and I can honestly say I had the best time of my life. The staff was excellent, the food was mouth watering, and the hotel was gorgeous. I want to especially recognize the members of the entertainment crew, Danny, Jesus, Azu, Armondo, Carlos, Meyer, Victor, Aljiandro. They made our vacation the best... More

We booked the Royal based on Trip Advisor reviews as well as a recommendation from a family member. Upon arrival they brought us to the "ocean view" room that we had paid for. On one side construction is going on in the lot next door which is very unfortunate for the Royal, but they need to adjust their prices and... More

We had a great time at the Royal. The staff went above to make sure all our needs were met. The grounds and rooms were clean and well maintained. The service from Prude and Celia poolside was outstanding. Lots of good people watching and great entertainment at the pool. The shows each night were well worth attending. Thank you

We spent a week at the Royal with 5 other couples celebrating with my neice and her new husband. When we arrived the hotel staff was ready to great us with cold towels and champaigne. We had pre registered so the check in was painless. The rooms were not ready so it gave us time to check out the property... More

I went to The Royal with my boyfriend a few weeks ago as a graduation present and it was fantastic. I would highly recommend it to any couples. Our trip was all inclusive and the staff was very accommodating and the weather was fantastic. The food was wonderful, our favorite was the Mediterranean Restaurant. A big shout out to Paco... More

A few words just to say: this hotel is just Perfect!!! Cleanest than a hospital, suites with jacuzzi, right on the beach, food and beverages delicious and the most important a Great Staff!! Special thank you to the concierge team Erica, Pablo, Jonathan and Liccia your job is amazing. I'll see you again for our first anniversary!