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All 195 Playa del Carmen hotels

The Royal Playa del Carmen

4.5 of 5
Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
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$134 (USD)
The Royal Playa del Carmen
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Ranked #28 of 195 hotels in Playa del Carmen
Most recent review
5 of 5 stars Reviewed 18 June 2013
jimmess Indianapolis, Indiana
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6,516 reviews from our community

Traveller rating
    4,897
    978
    341
    181
    119
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Families
559
 
Couples
4047
 
Solo
65
 
Business
82
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 18 June 2013 NEW

My wife and I returned for our 20th anniversary. It had been 5 years since we had been there and things were even better than when we were last there. Great improvements and the staff were fantastic. Prude and Eva were wonderful waitresses who kept us supplied with all the drinks and items we needed. They were extremely pleasant and... More

Was this review helpful? Yes 1
Sydney
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 17 June 2013 NEW

We enjoyed our stay here, but there are some things that management could do to enhance the experience. The hotel is 5 stars plus in terms of facilities, build quality, room quality, position and staff attitude/service. The hotel is geared to an American clientelle who could be broadly categorised as "twenty something party animals". Great if that's what you're looking... More

Was this review helpful? Yes 1
See 4 more reviews by paul_mac for Playa del Carmen
Houston, Texas
1 review
5 of 5 stars Reviewed 17 June 2013 NEW

This was my first time at the Royal and it will not be my last time either. The resort is beautiful and well kept. Yes, there is construction next door but if your going to a resort to be in your room the entire time then you should just stay home. The employees there are amazing and are very attentive.... More

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Phoenix, Arizona
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

If we ever plan another trip to Playa del Carmen, we'll be sure to stay at The Royal because the facility is beautiful and perfectly-located and the rooms, the all-included restaurants, and the service are outstanding. We rented an ocean-view junior suite on the third floor above the pool for six nights. The view of the ocean was fine and... More

Was this review helpful? Yes 4
Lynn D, Manager at The Royal Playa del Carmen, responded to this review
17 June 2013

Dear Guest, Thank you for taking the time to review our Resort. Thank you for your kind words about the resort facilities, we are very happy that you enjoyed all these. It will an honor to have the opportunity to host you again in the near future. More

Columbia, Missouri, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 16 June 2013 NEW

I went to the Royal with my family and I can honestly say I had the best time of my life. The staff was excellent, the food was mouth watering, and the hotel was gorgeous. I want to especially recognize the members of the entertainment crew, Danny, Jesus, Azu, Armondo, Carlos, Meyer, Victor, Aljiandro. They made our vacation the best... More

Was this review helpful? Yes 2
Lynn D, Manager at The Royal Playa del Carmen, responded to this review
17 June 2013

Dear Guest, We truly appreciate your review! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. Thank you for your comments about our staff, this motivates them to keep putting their best effort in their daily job. Thank you again and we hope... More

Dallas
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 16 June 2013 NEW

We booked the Royal based on Trip Advisor reviews as well as a recommendation from a family member. Upon arrival they brought us to the "ocean view" room that we had paid for. On one side construction is going on in the lot next door which is very unfortunate for the Royal, but they need to adjust their prices and... More

Was this review helpful? Yes 4
Lynn D, Manager at The Royal Playa del Carmen, responded to this review
17 June 2013

Dear Guest, Thank you very much for your recent visit and for taking the time to post your review on Trip Advisor. Please rest assured that we will share your valuable feedback with our staff for our improvement and in order to achieve our guest’s entire satisfaction. We sincerely apologize if you felt uncomfortable with our beverage service. We hope... More

Grand Cayman
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 16 June 2013 NEW

We had a great time at the Royal. The staff went above to make sure all our needs were met. The grounds and rooms were clean and well maintained. The service from Prude and Celia poolside was outstanding. Lots of good people watching and great entertainment at the pool. The shows each night were well worth attending. Thank you

Was this review helpful? Yes 1
Lynn D, Manager at The Royal Playa del Carmen, responded to this review
17 June 2013

Dear Guest, Thank you for sharing your review! Is really important for us to know you enjoyed your stay with us Thank you from your feedback about our staff, one of the most important part in our resort. We hope to welcome you back very soon! More

Kansas City, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

We spent a week at the Royal with 5 other couples celebrating with my neice and her new husband. When we arrived the hotel staff was ready to great us with cold towels and champaigne. We had pre registered so the check in was painless. The rooms were not ready so it gave us time to check out the property... More

Was this review helpful? Yes 2
Mount Laurel, New Jersey
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 June 2013 NEW

I went to The Royal with my boyfriend a few weeks ago as a graduation present and it was fantastic. I would highly recommend it to any couples. Our trip was all inclusive and the staff was very accommodating and the weather was fantastic. The food was wonderful, our favorite was the Mediterranean Restaurant. A big shout out to Paco... More

Was this review helpful? Yes 2
See 2 more reviews by Kellie M for Playa del Carmen
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 June 2013 NEW

A few words just to say: this hotel is just Perfect!!! Cleanest than a hospital, suites with jacuzzi, right on the beach, food and beverages delicious and the most important a Great Staff!! Special thank you to the concierge team Erica, Pablo, Jonathan and Liccia your job is amazing. I'll see you again for our first anniversary!

Was this review helpful? Yes 3
 
 
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Additional Information about The Royal Playa del Carmen

Also Known As:
The Royal Playa Del Carmen Hotel
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
Royal Playa
The Royal Playa Del Carmen Riviera Maya, Mexico
Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Restaurant Room Service Suites Swimming Pool
Hotel Style:
#6 Romantic Hotels in Playa del Carmen
#9 Family Hotels in Playa del Carmen
#14 Top resorts Hotels in Playa del Carmen
#19 Luxury Hotels in Playa del Carmen
#21 On the Beach Hotels in Playa del Carmen
Price range (per night): S$408 - 804
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
New redesigned and redefined THE ROYAL Playa del Carmen is one of the most successful resorts on the Riviera Maya. Guests will discover an explosion of luxury around every corner, all provided in an atmosphere of casual elegance boasting a perfect beachfront location, mere steps from Playa del Carmen’s famed Fifth Avenue. ... more   less 
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The Royal Playa del Carmen
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