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Aqualuna Boutique Hotel by Xperience Hotels

2.5 of 5
Av 10 Corn. calle 14 | col. centro, Playa del Carmen 77710, Mexico
Hotel amenities
Aqualuna Boutique Hotel by Xperience Hotels
Ranked #54 of 193 hotels in Playa del Carmen
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220 reviews from our community

Traveller rating
    133
    65
    16
    2
    4
See reviews for
Families
21
 
Couples
122
 
Solo
29
 
Business
7
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Galveston, Texas
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 7 May 2013

The staff was very helpful and friendly in this 12 room hotel. It is close to 5th Avenue and the beach. Free coffee and day all day. The only negative is that it is on 10th Avenue in the same block as Coco Bongo, in the wee hours on Saturday and Sunday mornings, sometimes the borrachas/borrachos are loud on the... More

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Los Angeles, California
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 22 April 2013

The staff is the best asset of this hotel Close to everything Nice clean rooms Only complain will b the mattress but they told us that they are working on replacing all mattresses and TV's Will be back =)

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See 3 more reviews by bongo45 for Playa del Carmen
xpebela, Director de Relaciones con Clientes at Aqualuna Boutique Hotel by Xperience Hotels, responded to this review
11 May 2013

Dear Ambassador( as we kindly name our guests), Thank you for the 5 star comment!!,thank you for choosing us and giving us the opportunity to serve you in your recent visit to Aqualuna Hotel Boutique on your second stay. We are glad to know that you loved our attentive and professional service, we will share this effort with all our... More

Mexico
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 21 April 2013

The location is good. Not on the beach, but within a 5-minute walk. This is not bad, since then you get to know a little bit beyond 5th avenue. The place is clean and well-maintained. The staff were corteous. WiFi worked very well for me. The rates (at least the rate I got using their website, on mid-April) were very... More

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See 3 more reviews by jcamaney for Playa del Carmen
XperienceHotels, Director de Relaciones con Clientes at Aqualuna Boutique Hotel by Xperience Hotels, responded to this review
22 April 2013

Dear ambassador(as we kindly name our guests), On behalf of the Xperience Family, we would like to thank you for your recent visit to Aqualuna Boutique Hotel. We appreciate your kind comments about our attentive service. We apologize for the inconvenience encountered with the coffee service, and although it was an isolated situation rest assured that the opportunities you detected... More

bemidji minnesota
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 16 March 2013

We booked a vacation at Xtudio and upon arrival were bumped to Aqualuna. We tried it and while not being totally thrilled with the older accomodations and location (we had booked what we felt was a convenient location on 5th between calle 4 and 6) were okay with it. The front desk employees were very nice and they did give... More

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See 10 more reviews by MNhasSnow for Playa del Carmen
XperienceHotels, Director de Relaciones con Clientes at Aqualuna Boutique Hotel by Xperience Hotels, responded to this review
22 March 2013

Dear Ambassador( as we kindly name our guests), We would like to thank your wonderful comments about our team and our service, we will share this effort with all of them. We are very sorry for the misunderstanding with your reservation and we are glad to know that at the end our attentive service made it up for you until... More

Mexico City
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 March 2013

I recently stayed at the boutique hotel Aqualuna and was amazed by the hospitality of the staff. The rooms were clean and spacious and the overall vibe was very relaxing. The courtyard makes you feel like you are far away from the hustle and bustle with the green palms and lush gardens. The hotel also has an area where you... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 8 March 2013 via mobile

My wife and I stayed at the Aqualuna Hotel and had a very pleasant stay. The various people that worked at the front desk could not have been more helpful and nice is answering questions and making us as comfortable as possible. The rooms were very clean and spacious. There is a cozy little breakfast area in the morning to... More

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Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 14 February 2013

we loved this small hotel, our first trip to Mexico and if you dont like big and crass this is the place to stay. The staff are out to make your stay as stressful as they can,Jessica on the front desk and rossie the cleaner made our 3 weeks pass to quickley,a perfect place to explore 5th avenue and a... More

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London
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 27 January 2013

From the moment we arrived at Aqualuna, my girlfriend and I absolutely loved it. Being a hotel of just about 10 rooms, the service felt very personal and genuine. Jessica makes it even more personal when it comes to suggestions and very useful tips. We booked on line through their Xperience Hotels web site and got the lowest rate compared... More

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See 2 more reviews by elsalsero for Playa del Carmen
connecticut
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 23 January 2013

To start off, the moment we got there right in front of the hotel a local cop tried taking off my rental car plates. Like the front desk clerk told the cop, not a nice way to receive tourists. It was the only place to load and unload. I was told on the phone that parking was 9 dollars a... More

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XperienceHotels, Guest Relations Manager at Aqualuna Boutique Hotel by Xperience Hotels, responded to this review
29 January 2013

Dear Ambassador( as we kindly name our guests), We would like to thank you for your recent visit at our Boutique Hotel Aqualuna. We are grateful to know through your kind comments that you enjoyed our facilities. On the contrary, we are sorry to know that you arrival at Playa del Carmen was not as positive as expected due to... More

calgary
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 23 January 2013

My wife and I stayed here for 3 nights in January 2013. The staff at the front desk were super friendly and very helpful. The location is perfect, except as others have noted, the noise from the street can be heard during the night occasionally. All in all, we were happy on our choice of this hotel. Thanks again to... More

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Additional Information about Aqualuna Boutique Hotel by Xperience Hotels

Also Known As:
Aqualuna Boutique Hotel By Xperience
Aqualuna Boutique Hotel By Xperience Playa Del Carmen
Aqualuna Hotel Playa Del Carmen
Aqualuna Boutique Hotel By Xperience Hotels Playa Del Carmen, Riviera Maya, Mexico
Address: Av 10 Corn. calle 14 | col. centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites
Hotel Style:
#39 Romantic Hotels in Playa del Carmen
#75 Family Hotels in Playa del Carmen
Price range (per night): S$74 - 137
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Aqualuna is a beautiful boutique hotel in the very centre of Playa del Carmen drawing its inspiration from the peculiarity of the architecture of the Greek islands, surrounded by a luxuriant tropical garden typical of the Caribbeans. Strategically located only steps away from the famous 5th avenue, the hotel offers to its guests an intimate yet refined ambiance ideal for relaxation. ... more   less 
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Aqualuna Boutique Hotel by Xperience Hotels
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