Hotel Cielo (Playa del Carmen, Riviera Maya, Mexico): See 463 Reviews and 261 Photos

Also Known As:: Hotel Cielo Playa Del Carmen, Riviera Maya, Mexico

Address: 4th street, between 5th and 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)

Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen

Amenities:

Free High-Speed Internet Restaurant

Hotel Style:

#39 Family Hotels in Playa del Carmen

#43 Romantic Hotels in Playa del Carmen

Price range (per night): S$91 - 128

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "original Playa." Our rooms start as low as $59 per night, balcony rooms with Caribbean views start at $99. Come see why people rave about our incredible value, friendly service, comfortable rooms and excellent restaurant. ... more less

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463 reviews from our community

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Ted S

Playa del Carmen, Mexico

2 reviews

“Great Location and Service”

Reviewed 21 May 2013 NEW

Stayed here for over a week and loved it. The location is great, just off of 5th and a stones throw to the beach, yet quiet and peaceful. Miguel at the front desk was the best and really helped me out a bunch. Food next door was great. Rooms were nice, clean, and AC worked great. Everybody was always smiling... More

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Thank you Ted for taking the time to write your review. We are delighted that you enjoyed your stay & had a great vacation experience. Thank you for mentioning the staff, they are a very important part of our success & is one of the many reasons we are a top contender here in Playa Del Carmen. Ted, we know... More

darellbear

Great Bear Rain Forest B.C .Canada

“Friendly Family Atmosphere”

Reviewed 12 May 2013

Greeted By Your Name and Always Asked If I Needed Anything.....Couldn't feel any more at Home than Here at Hotel Cielo....The Rooms are Clean and Fresh with a Very Comfortable Bed. Staff Service was so Perfect and Freindly...Location of Hotel Cielo really couldn't be anymore Perfect. Close to All the Action that You want to Enjoy while in Playa del... More

Thank you Darrel for taking the time to write your review. We are delighted that you enjoyed your stay & had a chance to experience our warmth & charm. Thank you for the kind words & the wonderful review. Darrel, we know there are many hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we hope... More

Bizatl

Senior Contributor

46 reviews

3 hotel reviews

Reviews in 7 cities

16 helpful votes

“Perfect in every way !”

Reviewed 6 May 2013 via mobile

This was my second visit to Cielo, they offer more bottled water at no charge,the Internet was faster and the service, cleanliness and rooms were perfect ! The restaurant has made a few menu changes with a few table side dinners (for the good) I will see you guys again in November upon my return to PDC !!

See 11 more reviews by Bizatl for Playa del Carmen

Bizatl has 1 more review of Hotel Cielo

“Very clean”

Reviewed 6 November 2012

Thank you Bizatl for taking the time to write your review. We see that you are an avid reviewer & a repeat guest so we are delighted that you enjoyed your stay & had a great vacation experience . Thank you for mentioning our restaurant Carboncitos, we are glad that you enjoyed your dining as well. Bizatl, we know there... More

runsum313

Louisville, Kentucky

Reviewer

5 reviews

Reviews in 2 cities

2 helpful votes

“Fun little hotel”

Reviewed 22 April 2013

My daughter and I stayed here on her spring break from high school. Very unique hotel, great friendly service. Owner is from New York and bought hotel a few years ago. They were actually expecting us and greeted us by name without me telling them who we were when we arrived. A little noisy until about 10 at night, it's... More

See 2 more reviews by runsum313 for Playa del Carmen

Thank you Runsum313 for taking the time to write your review. We are delighted that you & your daughter enjoyed yourselves & had a great experience. Thank you for mentioning our restaurant Carconcitos glad you enjoyed it. Runsum313 , we know there are many Hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we look forward... More

armanicoco

NYC

Senior Reviewer

9 reviews

7 hotel reviews

Reviews in 6 cities

27 helpful votes

“Small, but right in the middle of the action.”

Reviewed 21 April 2013

I stayed at Cielo in Feb 2009 and I had a nice time. It is centrally located on the main strip of restaurants, hotels, shops, and bus stop. It is a small hotel and they have an attached restaurant that served a great breakfast. Our hotel room had a little terrace that we sat out on and people watched below.... More

See 2 more reviews by armanicoco for Playa del Carmen

Thank you Armanicoco for taking the time to write your review. We are delighted that you enjoyed your stay. Sorry we couldn't accommodate you with a pool, but our pool is The Caribbean sea less than a minute walk, but we understand some, of us do like pools. We are just glad you enjoyed you self & our restaurant Carboncitos.... More

Jennifer C

Wantagh, New York

“Cant wait to go back”

Reviewed 17 April 2013

Hotel Cielo was all I could want and more. Clean, friendly, water in the hallways, helpful and super friendly staff. The restaurant was an added convenience and delicous, the discount for guests is excellent. The hotel is so centrally located, walk to everything, the beach, the bus, all without being right on the noisy part of the strip. I was... More

Thank you Jennifer for taking the time to write your review. We are delighted that you enjoyed your stay & had a wonderful vacation experience..... & we were delighted that you decided to stay 3 extra days.....it lets us know that we are on the right track. Jennifer, we know there are many hotels in Playa Del Carmen, so thank... More

lthomas132

Texas

Contributor

18 reviews

6 hotel reviews

Reviews in 9 cities

11 helpful votes

“Return stay”

Reviewed 10 April 2013

Just returned from Playa del Carmen. Stayed here again because it was great the first time! Convenient to our scuba shop, 5th Ave., & the beach. Highly recommend this small but clean hotel. No pool, no "fitness center", the beach is right there!

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See 5 more reviews by lthomas132 for Playa del Carmen

Thank you lthomas for taking the time to write your review. We are delighted that you enjoyed your stay & had a great vacation experience. lthomas, we know there are many hotels in Playa Del Carmen, so thank you for continuing to choose Hotel Cielo & we hope to see you when you return to the beautiful Riviera Maya Owner... More

grizzlybanana

Dublin, Ireland

8 reviews

12 helpful votes

“Lovely place to stay”

Reviewed 14 March 2013

On our first trip to Mexico, Hotel Ceilo was a lovely little place to stay. We were greeted with a warm welcome and given a choice of room which is always a good start. The Hotel is really central and the discount for breakfast and dinner at Carboncito's was a really nice touch.

Grizzly banana, thank you for taking the time to write your review. We know you traveled a long way for your vacation & we are delighted that you had a wonderful time & that you were able to experience our warmth & charm. Grizzly banana, we know there are many hotels in Playa Del Carmen, so thank you for choosing... More

Ghana-go-quickly

Ottawa

15 hotel reviews

Reviews in 15 cities

20 helpful votes

“Great location with lots of charm”

Reviewed 25 February 2013

My sister and I stayed at this hotel for three nights. The location cannot be beat. It's just off 5 avenue so a little less noisy than being right on the main drag, but still close to everything (ferry terminal, bus terminal, parking). The hotel has lots of charm and very friendly, helpful staff. Free cold filtered water is provided... More

Thank you Ghana for taking the time to write your review. We are delighted that you enjoyed your stay with us. Our apologies about the hand towel & the wi fi, we have been working on this issue. Just so you know for the future, we do have hair dryers at reception. Thank you for mentioning the staff & our... More

bobby b

Lancaster, Pennsylvania

“another great stay”

Reviewed 24 February 2013

well i must say that we love staying at this great hotel.This is our 5th year and every time it only gets better,each year we bring more friends who equally fall in love with playa.The hotel staff is as good as it gets ,the food at carboncito's is excellent,and the drinks.......thank you for another great year.bobby b

Was this review helpful? Yes 2

Thank you Bobby B for taking the time to write your review. We really appreciate the kind words, especially how we keep getting better . Thank you for mentioning Carboncitos & the staff, they are both a large part of our success. Bobby B, we know there are many hotels in Playa del Carmen, so thank you for choosing Hotel... More

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Hotel Cielo, Playa del Carmen, Riviera Maya, Mexico Reviews

Hotel Cielo

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