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All 195 Playa del Carmen hotels

Grand Riviera Princess All Suites Resort & Spa

4.0 of 5
Prolongacion 5ta. Avenida Mza 20 lote 006 | Riviera Maya, Playa del Carmen 77710, Mexico
Hotel amenities
Grand Riviera Princess All Suites Resort & Spa
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Ranked #89 of 195 hotels in Playa del Carmen
Most recent review
5 of 5 stars Reviewed 18 June 2013
Emilysdad7 Huddersfield England
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2,553 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Huddersfield England
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 18 June 2013 NEW

If you have booked this hotel and are worried about some of the reviews ,don't worry.We have stayed at Moon palace and Iberostar Lindo before and this hotel,although not quite as good,is still a great value for money hotel.The room we had was a junior deluxe suite ( free upgrade,which was nice )It had 2.double beds shower,jacuzzi,tv and fridge.Food in... More

Was this review helpful? Yes 3
London, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 16 June 2013 NEW via mobile

We came to this resort for a friend's wedding. As you can see from previous posts regarding all inclusive, I think I give a fair review. This is also our second time in Mexico. CHECK IN: be prepared for a slow check in. Make sure to have your trip itinerary with you as some people from our group had issues... More

Was this review helpful? Yes 5
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
17 June 2013

Dear Guest, Thank you for share a review of your recent stay at the Grand Riviera Princess and for all your comments. We are delighted to hear that you and your group have enjoyed your experience with us. One of our top priorities is that you and all our guests have an unforgettable experience to share with their family and... More

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW

This place is beautiful, and that's as far as it goes. The food is awful except on Mexican night, that was the only time I enjoyed my meal. The bed was very uncomfortable. Make sure you bring bug spray, very important!!!

Was this review helpful? Yes 3
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
17 June 2013

Dear Guest, Thank you for taking the time to share your feedback of your recent stay at Grand Riviera Princess. We are however disappointed to hear that we did not meet your expectatives. We hope that we will be able to welcome you back to the Resort in the future to show you how we have improved our service. Best... More

Raleigh, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 15 June 2013 NEW

Spent a week in the resort and the hotel and grounds were beautiful. Could say all of the positives others have shared, but thought some travel tips would be better. Traveled with 2 kids (ages 13 and 4). Staff at the Kids Club during the day was wonderful - daughter loved it. Son saw the Teen Club, but no one... More

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
17 June 2013

Dear Guest, Thank you very much for taking your time to share your tips with TripAdvisor’s Travelers. It is nice to hear that you enjoyed our Resort. We are honored to have had the opportunity to serve you and your family. Thank you very much for your visit and we look forward to seeing you very soon. Best Regards, Grand... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 15 June 2013 NEW

First of all let me say that the hotel was absolutely beautiful, the rooms and grounds and facilities were definitely 5* The speciality restaurants can be used as many times and as frequently as you like, i highly reccommend the French and the Steak ones. The staff are very friendly, helpful and hard working, please remember a 1 dollar bill... More

Was this review helpful? Yes
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
17 June 2013

Dear Guest, Thank you for posting your feedback about your recent stay with us. We are delighted to hear that you have enjoyed your experience at Grand Riviera Princess. Regarding your comments about the WiFi we will inform to the managers to take action on the matter. Without hesitation we will put your suggestions in practice. We hope that you... More

New Orleans, Louisiana
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 13 June 2013 NEW

Overall I was very pleased with this resort. The price is great, it is absolutely beautiful, and the staff are friendly and helpful. I would say the food ranged from ok-good but not great. There are, however, many options to choose from and food 24 hours a day at the sports bar in case you get a late night craving.... More

Was this review helpful? Yes 8
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
14 June 2013

Dear Guest, Thank you for taking the time to review our resort. We truly value the comments of our customers. We are delighted to hear that you have enjoyed your experience here. I have been noticed that you mention that our staff is friendly and helpful, and that makes us so happy, because our top priority is to provide the... More

Laval, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

For me and my husband it was our first time in Mexico and we had a really great time. we were 4 adults and a one year old and stayed at the platinum section. The other couple had came to the princess for there honeymoon 3 years ago and suggested that we return together..so we did! I am a person... More

Was this review helpful? Yes 4
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
14 June 2013

Dear Guest. Thank you very much for taking the time to give us and others Travelers your impressions at Grand Riviera Princess. It was a great pleasure to be at your service. It is always our goal to achieve maximum customer satisfaction and we are delighted that you underlined your satisfaction about the Restaurants and the service of our staff,... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 13 June 2013 NEW

Traveled to Playa del Carmen with a girlfriend of mine. It was just the two of us and we were going to make the best of it, rain OR shine. And it rained the majority of our stay. The hotel is very large and our room was located on the first floor on the Sunset side. I had read complaints... More

Was this review helpful? Yes
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
14 June 2013

Dear guest, First of all we would like to thank you about the time you invest to share your comments about your latest stay with us at Grand Riviera Princess, for us the principal goal is the satisfaction of the guest that choose us to enjoy your vacations in the Riviera Maya. We apologize for the few issues that occurred... More

Gateshead
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

Have just returned from Riviera Princess and have to say it is the best holiday i have ever had the place is immaculate and the staff are first class can't do enough for you we had 4 days of torrential rain and the staff were there constantly mopping floors and making sure the place was as slipfree as they could... More

Was this review helpful? Yes 3
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
14 June 2013

Dear guest, Thank you for posting your feedback about your recent stay with us. We are so glad that our hotel, services and the attention from our staff, met your overall expectations. We hope that we will be able to welcome you back to the Resort in the near future to show you again our outstanding service. Best Regards Grand... More

Quebec, Quebec
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 12 June 2013 NEW

I have been reading recent reviews and am upset enough to find the time to write this review. I was at this hotel 3 years ago with a friend and had a great time. Enough to go back again this year with my husand and children of 15 and 16. We have been to many resorts in Cuba, Dominican Republic... More

Was this review helpful? Yes 15
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
13 June 2013

Dear Guest, First of all we would like to thank you for the time that you have invested in sharing your experience during your stay in our hotel. Thank you for your generous review. We are pleased to know that you had a wonderful experience visiting at Grand Riviera Princess. All the staff of our Resort feels so glad when... More

 
 
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Additional Information about Grand Riviera Princess All Suites Resort & Spa

Also Known As:
Grand Riviera Princess All Hotel
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Playa Del Carmen, Riviera Maya, Mexico
Address: Prolongacion 5ta. Avenida Mza 20 lote 006 | Riviera Maya, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Luxury Hotels in Playa del Carmen
#38 Romantic Hotels in Playa del Carmen
#42 Top resorts Hotels in Playa del Carmen
#52 On the Beach Hotels in Playa del Carmen
#70 Family Hotels in Playa del Carmen
Price range (per night): S$215 - 430
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid “Paseo de los Dioses” is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 
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