Stayed here last December when under interim management, thank goodness they have gone. Came back to use the Caldecott to run a seminar as I knew the location - very glad I did - I couldn't have been better looked after, nothing was too much trouble: thanks Mike for your efforts. The customer service is to be commended with a... More

After reading the reviews on here we were a bit worried as to what to expect. On arrival we was greeted by the owner who seemed very pleased to see us who kindly pointed out the amazing facilities that were included in our stay! My favorite being the spa. We booked a family room which was rather larger than expected... More

A small hotel trying to be more upmarket than it actually is! Majority of staff don't seem to care or value the customers. Don't even bother with the food - which is as about nice as the state of their kitchen (yuk!). Tiny bar which didn't seem to have much choice. The rooms look like something in your average B&B... More

We celebrated our Mothers Day with a meal at Caldecott Hall, it ultimately ended up in us eating KFC! When we arrived we waited 15 minutes to even get a drink and when we were finally served the poor girl was in tears. Once we were finally seated we had noticed lots of people were leaving their tables before even... More

I have never been treated with such contempt as a paying client, to be informed by the receptionist that the hotel had new owners and would not honor previous bookings and that I should contact the company who I booked through and ask for a refund, yet when I asked the receptionist if I could book a room with the... More

Very poor service, waited 1hr 50mins for cod and chips which incidentally was the only thing offered to us! Very cold and even colder staff. Our table was booked so we hadn't just 'turned up'. We were not shown to a table on arrival so we just sat where we thought we ought to and no one asked if we... More

turned up at the "fully booked" caldecott hall yesterday to find a very empty car park. we was greeted at reception by a very shattered looking fella in his jeans and fleece who informed us he'd only taken over that morning and smelt like he'd combated the stress of this by drinking what was left of the bar. still, onward... More

I booked this for my daughter and her husband for her 40th birthday. I was looking after their two children so they could have a well deserved weekend away. I received a telephone call from my daughter ayt 7.30 pm stating that they were coming home. It had been a very cold day which they spent in Norwich before going... More

After a truly awful week where nothing went right we arrived for our break at Caldecott Hall. When we arrived we found that the new owner had only taken over that afrernoon. We immediately assumed that our break was going to be a continuation of our Weeks bad luck. How wrong we were. The hotel exceeded our expectations. The rooms... More