We have just arrived home after a week at the Bel Air, which we took as a time share trade on fairly short notice. We wanted the quiet side of Los Cabos, and we got it- almost deserted (unswimmable, but gorgeous) beaches and plenty of room by the pool. Of course, one has to forgive the location- directly off the...
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Dear guest:
Thank you very much for taking the time to write this review.
As we spoke while you were here, we are still in the process of setting in Bel Air standards throughout the hotel, as we’ve only had control a bit over a year now. Part of this process is, of course, the implementing of our corporate menus...
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We arrived to a Champagne Cocktail on April 29 before being shown to a beautiful Ocean Front Suite. The afternoon Tea Service was a delight including a light selection of shortbread cookies, hot and cold tea and coffee. Sunset was ushered in with additional Champagne (and, while the sun actually set behind us, the evening sky was beautifully painted with...
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Thank you for the rave review!!!
We are pleased to know you enjoyed the recent rejuvenation of our beautiful property, Our team will be thrilled to know you felt their warm and welcoming hospitality. We are dedicated to providing the best experience possible for our guests, and it means so much to our team when their efforts are recognized. We...
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I want to help people fully understand Bel Air Resort in Cabo, and the things that you should be aware of before you book a stay at Bel Air. I would encourage you to read the other reviews if this is the first review your reading. You will notice that some people have glowing reviews while there are some that...
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Dear James :
Thank you very much for your review. We believe you have a unique point of view regarding the hotel, as you’ve had the chance of staying in both of our buildings. As you noticed, there are differences in style, décor, and facilities between our ocean front Palmilla building and our La Jolla building. During the late part...
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I have to say, this was one of the cleanest resorts I have ever been to. The staff was so friendly and helpful. The young man serving champagne in the evening hour was very sweet. We had a blast hanging by the pool and the beach. The beach vendors are not so bad, especially when compared to Cabo san Lucas....
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We are pleased to know you enjoyed our beautiful resort. Thank you for the kind words. Our team is always pleased to know they've exceeded guest expectations, as they work extremely hard to make each guest experience unforgettable. We look forward to welcoming you back to Bel Air Cabos for your next stay.
Hasta Pronto !!!
Arturo Villaseñor R.
General...
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We stayed the first week of April and had a really great time. I'd go back in a heartbeat as long as I could have our awesome oceanfront room. It really made our vacation to sit out with on the balcony and watch the whale and her baby, the surfers, and just relax in our own space. The rooms are...
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As General Manager of Bel Air Los Cabos I really appreciate my client’s observations. I would like to thank you for taking the time to share your comments and experiences about your resent stay.
Your oppinion gives us the occasion to situate our areas of improvement and work upon them. Have the certainty that we will continue improving our facilities....
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This was the first time that my wife and I visited San Jose del Cabo and the Bel Air Resort & Spa property. My sister and brother-in-law are time share owners at this property and they have tried for years to get us to come but we always have gone to Cancun. What a welcomed surprise on our visit. This...
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Dear Guest:
Thank you very much for taking the time to post your review. Your opinion is very important to us.
We are very happy that your experience was an overall pleasant one, as you visited us during a very challenging time for our property, with all the remodeling going on. Of course, these improvements were made to have better...
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I am an actual member of this resort when I purchase in 2007. Finally took the time to come this year to see how the new resort turned out. Very disappointed about what happened during the buildout and the takeover by Belair. I booked a 2 bedroom triple lock off for sox persons to arrive and find that they only...
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Dear Guest:
Thank you very much for taking the time to review your stay with us earlier this year. We are truly sorry that you did not have your expectations met during your stay. There are many ongoing projects that are advancing on schedule to improve both the facilities and the services within the resort; one of our first priorities,...
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We just got back from a one-week stay in a studio during spring break with my wife and 15-year-old son, and it was lovely.
Although our room was cramped (and we looked at a $30 a day upgrade to a one bedroom but it wasn't much better,) it's probably more conveniently situated on the beach than any place we've stayed....
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Your wonderful comments will be passed on to our team. We strive to provide each guest with an exceptional resort experience, and they will be thrilled to know their efforts were recognized.
We are pleased you enjoyed our newly renovated guest rooms and look forward to welcoming you back to Bel Air Los Cabos soon.
Hasta Pronto !!!
Arturo Villaseñor...
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Let me first start by saying that we did as much research as possible before booking this hotel and took everyone's advice by requesting an ocean front room. Let me rephrase that we BOOKED a "ONE BEDROOM OCEANFRONT" room through American Airlines vacations but I still wanted to make sure that we did ocean view in the new building which...
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Thank you for your feedback. I apologize you did not experience the levels of service to which our guests have become accustomed. We will use your comments during our next training session to stress the importance of not only our guest interaction but our follow-through. Our staff is committed to providing the best experience possible for our guests, and I...
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We just got back from an incredible stay at Bel Air Collection in Los Cabos.
When we arrived at check in we were greeted with glasses of champagne. We upgraded our room for a small fee upon arrival (DEFINATELY worth the small fee - would highly recommend) and ended up in a beautiful ocean front 2 bedroom unit with a...
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Dear Sue:
Your wonderful comments will be passed on to our team. We strive to provide each guest with an exceptional resort experience, and they will be thrilled to know their efforts were recognized.
We are pleased you enjoyed our newly renovated guest rooms and look forward to welcoming you back to Bel Air soon.
Arturo Villaseñor R.
General Manager...
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