Dim, shabby everything: towels, furniture, sheets, carpeting, lighting, service. Public washroom style toilets in cramped bathrooms that smell like open sewers. Unfriendly staff. What's worse and most unconscionable is the hotel's policy that if any of the stingy, threadbare crap they provide is stolen, the cost is deducted from the meager slave-wages (likely less than $5/day) of the poor cleaning... More

The hotel looks like it might have been really nice (once upon a time) but it really really needs updating! Actually, they have 2 room types, regular and renovated. We stayed in a regular room which was very dark and had really old furniture and decor (from the 1960's it looked like). The toilet leaked every time you flushed. Parking... More

This hotel is nothing too impressive or luxurious... but it's a very decent hotel, very clean, with great service, and a great location. What else could you ask for? The rooms are impeccably clean, the staff is super nice, there are aguas frescas that you can drink by the reception desk while you check in or out, and it's only... More

We chose this hotel over NH Puebla because of the price. I was part of a student delegation attending an international conference in Puebla, so we were on a budget. We were sufficiently impressed with the hotel. We arrived in the middle of the night, but received excellent service nonetheless. We were helped with our bags and the check-in process... More

This was a nice hotel, only 2 blocks from the Zocalo. Nice restaurant. The room was clean and housekeeping was excellent. More

We chose to stay at the Aristos Hotel in Puebla, Mexico because it was listed as a high end hotel in the Lonely Planet Mexico travel guide and because the rates were very reasonable ($70 per night on the weekend).We were very disappointed with this hotel and cut our stay short in Puebla so we could return to a nicer... More