Aside from having an hotel that is falling on pieces and has a half star standard if exists, reception staff even being kind, they ignore your petitions in advance. I requested a room facing the street because I needed a lighted room and instead they sent us to the darkest, smallest, oldest, coldest and worst room I've ever stayed in.... More

Even though it claims to be a "four stars hotel", I would say they don't even have one, nice zone but the hotel was so bad it makes you cry, poor rooms, awful service, ancient infrastructure, definetly not a choice to make.

The room #438 king size was the dirtiest that I have ever seen. The shower was nasty and when turn on the water was spreading all over out the shower even going directly to the electricity outlet, I was with my kids and making sure they never touched even get closed to the electricity outlet of the bathroom. Even they... More

Terribly maintained, first room smelled like sewage, fans were vibrating so badly the lamp was going to fly off. Refused room, next room was better, but fan was also useless. Family's vehicle was broken into right in front of hotel and bags were stolen. Staff didn't seem the least interested in what had happened.

the mattress is not sleepable the hotel was overpriced for the condition of the room both mornings the noise was loud

I stayed at this hotel for the first time. Been to Puebla many times but never stayed in this part of town. The hotel is one block from Juarez Avenue which has dozens of great restaurants. Since I had decided not to rent a car this trip, I wanted to be able to walk to everything. It was a good... More

I was in Puebla with friends and needed rooms for a couple of nights. Our friend who lives there recommended Best Western because he assumed that since it's an American brand, it would be decent. Boy was he wrong. Our rooms felt so old, unclean, and dated. Wish I'd taken a picture of the room and bathroom so you can... More

I stayed in Puebla to attend an academic event. I arrived with a group of friends who were attending the same event and we all stayed in the "Best Western Real de Puebla". As son as I arrived in the hotel I noticed a big stain in the floor. Later on, I noticed that the bed cover had a huge... More

We were a bit disappointed by this hotel but some of the other reviews seem to be harsh. One disappointment was the location. The hotel website indicates that "The Best Western Real de Puebla is located in town just 1 block from the financial and tourist district" but there is not much for a tourist to see within a mile... More