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All 15 Puerto Aventuras hotels »

Aventura Spa Palace

4.0 of 5
Km 72, Carretera Cancun-Chetumal | Riviera Maya, Puerto Aventuras 77710, Mexico
Hotel amenities
Aventura Spa Palace
4.5 of 5 stars 2776 Reviews
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2,776 reviews from our community

Traveller rating
    1,725
    607
    190
    153
    101
See reviews for
Families
111
 
Couples
1126
 
Solo
9
 
Business
62
 
What travellers say
  • Room service(60)
  • Playa del(48)
  • Very good(32)
  • Great time(26)
  • Mayan coffee(22)
Date Rating
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 27 May 2012 NEW

Hubby and I went for our25th anniversary and were treated like royalty! We luv Aventura so much we are going back the end of May with our son for his birthday the food is excellent and we love the spa but most of all is the service. Jose Perez Leal at lobby bar and Eduardo Velasco, Angela moo poot and... More

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Fort McMurray, Canada
1 review
1 of 5 stars Reviewed 27 May 2012 NEW

My husband and I went to have a relaxing week at the resort. First few days went good.. After that we ended up being robbed. We had a safe in the room and kept all our valuables in the safe. Turns out someone with a swipe card (employee) went into our room and they broke into our safe and stole... More

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Oshkosh, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 26 May 2012 NEW

I'm not sure if words can even express the most wonderful experience we had at Aventura Spa Palace.... it was absolutely perfect!!! All of the staff were extremely friendly, helpful and accommodating. I have never been treated so well at a resort, as I had been treated here.... even the gentlemen cutting the grass would stop to wave and say... More

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Vineland, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 26 May 2012 NEW
1
person found this review helpful

We recently spent an amazing week at the Adventura Spa for adults only. The rooms are clean and extremly comfortable. The, service, in my opinion, is second to none. The staff cannot do enough to please all guests. All staff members are always cheerful, courteous and pleasant. The SPA services received (full body message, manicue, pedicure) were all AMAZING! We... More

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Bow, New Hampshire
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 25 May 2012 NEW

We spent 5 days at the Cove/Spa for our son's wedding in mid-May. The resort is large and occupancy was low (20% on Cove Side 45% on Spa Side), so access to loungers, restaurants, spa services and such was extremely good--no waiting at all, even for most spa services. We attended one show (Michael Jackson tribute) which was amazingly good--extremely... More

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Lincoln Park, New Jersey
1 review
5 of 5 stars Reviewed 24 May 2012 NEW

Resort and rooms are nice, staff is EXCELLENT. Everyone is very helpful & friendly. Spa is amazing, best I've seen, with very organized and professional staff. Salon is very accommodating, I've gone for my hair everyday during my stay and even my husband went for a cut. We went to Angel who is very talented and knowledgeable. If you don't... More

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Vancouver, Canada
1 review
5 of 5 stars Reviewed 23 May 2012 NEW

An excellent getaway ! The adults only spa resort was everything we expected. The staff are fantastic and went above and beyond to make our stay special and memorable. More

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Southampton, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 21 May 2012 NEW
1
person found this review helpful

I have a Palace Premiere membership and have always found the Palace resorts second to none. From what I was told from my last visit two brothers owned the resorts but have divided them up. Adventura, Cancun Palace, Vellarta, Dominican Rep. are owned by one brother now who is turning them into Hard Rock hotels. The service is not the... More

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Customer Service AIC, Guest Relations Manager at Aventura Spa Palace, responded to this review
27 May 2012

Thank you for taking the time to share with us your opinion about Aventura Palace. We distress to know your perception about our resort and we apologize for any inconvenience you may have experienced. Rest assured that we take all comments with the most importance, and based on such we take the necessary steps to improve our service and quality.... More

Luton, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 21 May 2012 NEW
2
people found this review helpful

From the moment I arrived myself and girlfriend knew this was not going to be hotel we expected or was promised, the lobby / checking looks dated, it took 40 minutes to finally get our room sorted and the staff had a very layed back approach. The room was ok with a sea view that cost us 480 dollars of... More

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Customer Service AIC, Guest Relations Manager at Aventura Spa Palace, responded to this review
27 May 2012

On behalf of Aventura Palace, I thank you for sharing your comments and observations with us. Allow me to inform you that we try our best to provide our guests with a fast and efficient check-in, and we are sorry that you experienced a slower than normal service. We regret to know that you did not enjoyed the atmosphere by... More

Richmond, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 21 May 2012

Overall a wonderful experience at Aventura Spa. Had excellent service (unlike some other reviews?). Enjoyed the lagoon for great snorkeling, however if looking for a beach you may be disappointed. Spa services were great (facial & massage). Stayed in the upgraded presidential suite which was amazing. Food was good and Edgar, the wine expert, was wonderful. Did have an issue... More

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Customer Service AIC, Guest Relations Manager at Aventura Spa Palace, responded to this review
24 May 2012

We are delighted to know that you had a wonderful experience. Thank you for mentioning Edgar, we love hearing feedback when our staff members provide an excellent service. We are glad to know that you enjoyed your Spa treatments and the snorkeling experience at the lagoon. We hope to welcome you back soon at Aventura Palace. Kind regards. More

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Additional Information about Aventura Spa Palace

  • Aventura Hotel Palace
  • Aventura Palace
  • Aventura Hotel Puerto Aventuras
  • Mayan Riviera Palace
  • Aventura Spa
  • Adventure Spa Palace
  • Hotel Mayan Palace
  • Adventura Spa Palace
  • Aventura Palace Spa
Address: Km 72, Carretera Cancun-Chetumal | Riviera Maya, Puerto Aventuras 77710, Mexico
Price range (per night):* S$474 - 711

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Aventura Spa Palace
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