A terrible place, in need of a paint job and much more renovation work! The shower was broken, the elevator was not working. I booked through Expedia and we got a dungeon without any windows. The pool is dirty like all the chairs and lounges. Loud Techno-Style music in the pool area. Breakfast is simple and the service non-existent. We... More

We stayed for two days. The hotel is in poor condition with no hot water. There were wholes on the walls and floors. There is no way this hotel is a four-star hotel. By far the worst hotel we've been at in Mexico.

We booked this hotel through a travel agent at a bus station in Apizaco, Tlaxcala(bad decision on our part). Major problem: lighting in the hallways did not work. THIS created unsafe conditions because you could get raped,mugged and even murdered there. You couldn't even see the keycard entry device on your hotel door. Luckily I brought a small flashlight with... More

When we got to this hotel we were given a room with no air conditioning, then we were given another room and this room had no electricity. We paid for two night and the next morning we were charge forced to pay three nights! There were too many insects in the rooms, and we were bitten by a lot of... More

We stayed here during the hotel's off season. This basically meant we almost had the pool and the beach to ourselves. We weren't sure about staying here at first, as the lobby was pretty standard and after two weeks of backpacking we wanted to have one day devoted to relaxing at a hotel. However, the room was very clean and... More