The staff was very helpful and friendly. There was always someone who could speak English and if someone could not - they quickly got someone who did. They always assisted us in getting a taxi and negotiated the price with the driver to make sure we did not get over charged. FYI, everything in central Mexicali is within a 50... More

We stayed in a nice bungalow at the Hotel Lucerna. The staff was welcoming and let me use my Spanish but rescued me in English as necessary. The hotel is pretty and was pleasant to walk around during the afternoon. The restaurants were enjoyable as well. However, there were two things that made the stay less than good. The first... More

I stayed here with my son and husband the weekend of 3/16. The room was very clean. The room amenities are nice, Our villas was right in front of the pool. Pool was very clean and nice, no jacuzzi however. We also ordered room service for breakfast. The food and service was great. Also ate the breakfast buffett. Waiter was... More

This place was nicely located in a safe area of Mexicali. The staff was very professional, courteous and friendly. The hotel has a beautiful pool with a waterfall stream. The room we received was on a high floor (recommended) and had a balcony so you can sip your coffee while you look at the city below. Parking is free and... More

We stayed in one of the bungalow rooms of the Lucerna during a weekend in December. The room was very attractively decorated, had good mattressses, nice amenities and was close to the pool. The grounds are kept nicely and the breakfast buffet in the restaurant was plentiful and had a great variety of different choices. We did not have an... More

I had a reservation for 3 nigths, the bed was very uncomfortable, I had to ask for extra pillows to rest my back and try to sleep better the second and third nigth.they supossed to give us a bascket with fruit, but it didn't happened, the coffe was there but there wasn't sugar and cream so I have to ask... More

I stayed in total already three times in the Lucerna, everytime when I came to Mexicali for business. The hotel is well situated, has really nice rooms, three rather good restaurants and two swimming pools which are nice for an after-work swim, especially in summer when temperatures in Mexicali can get up to 45°C. After all this hotel offers a... More

Staff was wonderful, if not a bit too eager to help. The pool area looks great at night with the lighting and the fountain. The room is nice and what you expect for a 2-3 star hotel. The one negative was that we were placed in a building in which the air conditioner had stopped working. The weather was nice... More

We loved this hotel! The food was fabulous. The pool was wonderful. Terrific atmosphere! More