My wife & I have stayed here quite a few times. If you want to be pampered, this is the place!! They pick you up at the airport, check you in, then you go to your room, which has a jetted tub, King size bed, (with turn-down service) and a great selection of alcohol. They have 5 excellent restaurants, our...
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Thank you for the short and good review. We try our best to accommodate the requests of all our guests, and are glad that we could meet your expectations this time. We hope you will come back again soon so that we can provide you with the experience you deserve.
Kind regards,
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We found out Vallarta Palace was transforming to a Hard Rock hotel a couple weeks before we went. Our group of 30 people was shocked to see major construction (no grass, big dirt ditches, jackhammers, wheelbarrows) in the front of the hotel. There was absolutely no curb value to the place. We all thought they should have waited until the...
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In reference to the construction mentioned on your letter, with all due respect allow me to inform you that the transition from Cancun Palace to Hard Rock Hotel Cancun will be taking place in smooth phases, from one resort area to another at different times. Please accept my most sincere apologies for any inconveniences this transition may have caused during...
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My wife and I booked our honeymoon in Feburary after receiving our tax return, and upon getting married in April we flew down to Puerto Vallarta and took a taxi to Vallarta Palace. When we arrive, bags in hand, we walk to the stairs and there is a hotel under construction. 30 to 40 workers that we can see doing...
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We distress to learn that your vacation was not of you entire satisfaction. We strive to provide the best service, but seem to have missed our mark in your case. Your comments will be shared with our General Manager to avoid a similar situation in the future.
Kind regards,
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We went to Vallarta palace for the first time the end of April. About two weeks before our vacation and email was sent saying they would be closing and rebranding the hotel to Hard Rock right in the middle if our trip. Initially we were very upset but decided to stay at VP for four days then transfer to another...
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Thank you for your raving review. We are absolutely thrilled that you had such a wonderful experience here with us. It is excellent that you were able to use your resort credits to participate in a variety of activities. We hope to have you back again soon and provide with the experience you deserve.
Kind regards,
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Vallarta Palace to NOW AMBER transplants, everything has been as promised so far. Transportation from airport to Now - check, room - check, certificate received - check.
Today we have the resort pretty much to ourselves - seen maybe 20 guests so far.
Safe travels!
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my wife and I spent a week at the Vallarta Palace!it was our first time at this resort!!We have been to Palace resorts in Cancun three times and we wanted to try something new!We found the same type of arrangements and we were not disappointed with the resort!Great location-the beach was right there, and we enjoyed laying in the sun...
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We strive to provide the best service and amenities to our guests, and are glad that you found us to be “one of the best.” It sounds like you were able to take full advantage of your resort credits, and enjoy the many activities available to our guests. We look forward to your next stay with us.
Kind regards,
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We just came back on April 13 and was there for our 40th anniversary. The staff were amazing and catered to everything we wanted. We had in room meal when we got there as we arrived late. The food was excellent. We went to the Brazilian restaurant once and enjoyed it but went to the Italian the rest of the...
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We would like to thank you for choosing us to celebrate your anniversary, knowing that it was as pleasant as you expected, and it fills us with joy to know your perception about our resort.
Our goal is to always provide the best stay possible and here in Vallarta Palace hope that you will give us the opportunity to host...
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I went for a wedding weekend and it was a nice experience overall.
Pros:
- The food was delicious although VERY "American-ized"
- Rooms were clean
- Staff was very courteous and helpful
- There were many activities at the pool and beach areas
- Many activities available with the credit they give
- Security was very helpful
Cons:
-...
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Thank you again for your comments and taking the time to give us feedback, as you know is really important to us all the information that guests can provide as it help to revamp our processes.
We would be delighted to have the opportunity to host you again in Mexico and the Dominican Republic.
Kind regards,
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This was our 3rd trip to Vallarta Palace and it never fails to please. From the first Hola to Itza Pleasure to everything you say thank you to. Staff are there to make your stay memorable. We were there in a Presidential Suite with my sister Monika and her husband Ron along with some friends we met traveling Cynthia and...
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We are glad to know that your expectations were fulfilled; we look forward to the opportunity to welcome you back and always provide you with the experience you deserve and have come to expect from us.
Kind regards,
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I am a palace member and it was my first time to Vallarta Palace (previous experience with just Cancun). As I expected, the staff service was outstanding and food excellent. However, what I didn't expect was that renovations for the hotel's transformation to a Hard Rock would be starting the week of our stay (4/16). The tranquil sounds of waves...
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On behalf of Cancun Palace, we would like to thank you for taking the time to send your comments and feedback about our resort. Feedback is extremely important to us as it helps us know how we are doing in terms of service and facilities. Please accept my most sincere apologies for any inconveniences that the transition may have caused...
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412 Reviews
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