Stayed one night and was treated with great respect and warmth by the staff. The breakfast was fantastic! The sleep was amazing! The hotel was clean and did not have the overpowering smell of cleaners but was just nice and fresh. Very enjoyable place to rejuvenate while in downtown Edmonton.
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Thank you for taking your valuable time to write this heartfelt review. We strive to make every guest experience to feel like their “Home Away From Home”. Our front desk, breakfast and housekeeping teams make every conscious effort to make each stay the best in Edmonton.
We encourage you to tell friends and family about your stay and if in...
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My stay at this downtown hotel leaves me torn: great location, usual very good complimentary breakfast, friendly staff....and the ability to hear everything that's going on in the room next to you! You can't beat the price and the location, though, and [outdoor] parking is right next door, although it costs $10/day. Not bad for the convenience. Still, I could...
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Thank you for your valuable time to write your review. We appreciate any and all feedback as this is a true gift from someone who cares. There are a number of guests who would agree with our great convenient downtown location, amenities including our hot breakfast, the convenience and low cost of our parking and our high level of service....
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I use to stay at the nearby Crowne Plaza as it is the Holiday Inn chain, but instead decided to try the Express. Although a little further from downtown, I'm glad I tried it. Parking is very convenient (right next door) and the service was very courteous. This is not as new of a building as the Holiday Inn and...
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Thank you for your great review as any and all feedback is a gift from someone who cares. We are delighted that you have tried our property and see that you are a big fan of the IHG products even though there are differences in amenities, location and property levels. Thank you for your kind words regarding the level of...
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I have to say that I have been getting used to enjoying the Holiday Inn Express experience at other locations - this one caught me by surprise, not in a good way.
The good...
- the Bed. I have been very happy with this chains choice of beds and linens.
- Food Service staff - they were very nice.
-...
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Thank you for your comments, we consider all and any feedback a gift from someone who really cares. We are very pleased you enjoyed the bed and the view from your room, you must have been facing the River Valley and the view from the higher floor can be spectacular. We agree with you that our breakfast bar staff are...
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This is a great hotel in a great Location. The rooms are very clean, updated and very quiet. I was here for 4 nights on business and for the first time in a long time slept well while.
From the minute I stepped foot into this location I was greeted at the door and immediately helped at the checking desk....
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Thank you for taking your time to write such a great review. I will ensure all departments share your kind words. We are so pleased you had our standard excellent customer service at our Front Desk and that you were invited to our Weekly Reception every Wednesday night as we would have appreciated meeting you.
We are very pleased you...
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Helpful staff, nice hotel, comfortable room.
The 2nd day, the room keeper did not left me any towels. The front desk people got me towels right away.
Hot complimentary breakfast was OK.
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Thank you for taking your time to write a great review about our hotel. We are very pleased you had a great experience with our staff, guestroom and breakfast. We are very pleased that your request for towels was met in a expedient manner from our Front Desk.
We look forward to seeing you in the near future during your...
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When my second stay started with a glitch with online booking the front desk staff bent over backwards to be more than accommodating. Thanks especially to Andrea and David but all the staff at the desk, housekeeping, pool and breakfast were really nice and helpful. As voiced at the time my only complaint would be that the pool stays open...
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Thank you for taking you valuable time to write such a lovely comment after your recent stay with us. We are so pleased you had named Andrea and David who looked after you so well during your check in time, they strive to make every check in experience a great one. We are very thankful to have the great staff...
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We were in town for a sporting event and this hotel was closest to the venue so we chose it. However we learned quickly that parking fills up fast which means your second choice is a lot a block away in a not-so-nice looking dark spot. You pay $10/night for parking so this was disappointing. As well, our room was...
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Thank you for your recent stay with us in March and for your very important feedback. We do have parking which is next to our hotel, however with the “first come, first serve” policy, we do resort to our overflow parking area’s not far from the hotel. Our parking fee of $ 10.00 per day is the lowest parking fee...
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My wife and I stayed here once for a couple of nights. They made a mistake in our booking and upgraded us to this beautiful suite that had a fire place, seperate rooms from the living room and bedroom and had a great view as well.
The hotel staff were pleasent but not in your way at all.
Great place...
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Thank you for your kind words on behalf of all of Holiday Inns. Unfortunately, your comments do not suit our specific property. With that said, we are pleased you have had a great experience with one of our fellow properties, it is nice to see we all strive for consistency for guests services. On your next trip, we invite you...
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I was going to write this review from the hotel, but then for that to happen the wireless internet would have to had worked for more than 5 minutes at a time. There were so many things wrong with this hotel it's hard to know where to start. The room was roasting hot and you couldn't turn the thermostat down...
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Thank you for your very important feedback and I apologize for the inconveniences and disappointments during your stay. We work very diligently with our internet support for cases just like this, I’m very glad for your feedback and hope that you contacted our 24 hour support line . As spring approaches, we are currently in the process of switching over...
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61 Reviews
351 Reviews
