We stayed two nights, May 17th & 18th.Room was clean, comfortable and quiet. The front desk staff were superb....very friendly and helpful. Our grand-daughter came to visit one morning and we had a lot of fun in the pool and waterslide there. Again, the staff were excellent. Great complimentary breakfast in the morning from 6:30 am to 10:30 a.m. -...
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The room we had was clean . The price was good. We did not take advantage of all the Hotel had to offer, just not enough time. The quick walk around we did do, everything looked good.
We found the staff very nice and answered all our question,s. We will be staying at this Hotel again for sure..
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We selected this hotel based on traveller's reviews. When we arrived at the front desk at 5:00 PM, there was a note on the counter saying "back in five minutes", but no indication of when that time started. That seemed odd with a hotel of this size. More than five minutes later, the front desk person arrived. I asked about...
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Thank you for your comments. We do use all feedback to improve our guest experience.
There do seem to be some internet service issues from time to time in various areas of the city. We have upgraded our wireless system and have brought another modem on stream which should rectify Issues that may be local to our building.
We encourage...
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Reading the 1 persons comment on a bug on the bed. Who takes a bug home to verify it. Gotta be kidding me. Stayed there over 100 nights never seen or heard of that. Number 1, you would never see them as they only come out in the dark and they do not stick to suitcases. Someone is trying to...
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Thank you for your great response to a review we have also verified to be untrue. We appreciate your support and endorsement of what the Quality Inn really is.
We are so happy you enjoy the evening snacks. The manager's motto is 'no one goes to bed hungry'!
We appreciate your business and we look forward to your smiling face...
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Based on Trip Advisor’s ratings we booked a three night stay while on a recent trip to the area. Overall we found the hotel staff to be excellent providing service beyond expectations. The hotel seemed new and very clean. Our room was spacious and comfortable. We were on the fourth floor and could not get a wireless connection. Approaching the...
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Thank you for your kind and thoughtful comments. We are so pleased you enjoyed your stay and invite you for a return stay with us.
Our notorious high winds in Lethbridge occasionally wreak a little havoc with the wireless router and Shaw advises that is the only problem. So we deal with our winds, re-set the router and carry on!...
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This is litterly the greatest hotel in the world!! And I’ve traveled the world. I wouldn’t stay anywhere but here. The staff is absolutely the friendliest most outgoing people you could meet and the manager Lilly is one of the greatest people you could meet she will litterly go above and beyond to make your stay one of a kind....
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Thank you for your nice comments. We love our family of guests! Thank you for your comments regarding cleanliness of the hotel. This shows the pride and care Lily and the staff take in ensuring guests have the best possible experience.
We look forward to your next stay with us!
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I do ALOT of traveling in Canada and in USA and this place is by far one of the BEST places I have ever stayed ..... The staff is soo friendly and helpful I have NEVER been treated so well in any Hotel!! It was a great stay the rooms were super clean and ALL of the staff was truly...
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Thank you for your kind comments. We look forward to your staying with us again.
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In October we stayed at the hotel and we saw a bug on the bed, which we captured and brought home with us. After looking online we determined it was a bed bug. I called the hotel manager and she said they did not have bedbugs in their hotel. We found bugs attached to the bottom of our suitcases when...
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While we appreciate all comments and address all concerns, this compaint was never brought to the attention of the front desk or to the General Manager as stated. Had this been done we would have immediately contacted Alberta Health Services which is the agency that would oversee any health issue.
We invite you to contact Alberta Health Services and the...
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We usually stay at a different hotel in Lethbridge, but decided to try out the Quality Inn this time as the Tripadvisor rating was so high and it had a waterslide. We paid more and were disappointed.
This hotel is in the middle of nowhere. 2nd Avenue South completely disappears at one point, and only reappears after taking Crowsnest, with...
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Thank you for your comments on our property. We are truly sorry you were disappointed with your stay. This is not the experience we strive to provide our guests.
The hotel is located in a newer area and it is true the amenities are coming at their own pace. Our hotel is one of the new businesses in this area...
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Excellent hotel and staff. The hotel seems new and it is very clean. The rooms are large and comfortable. I even noticed they changed shower curtains every day. The beds are very comfortable. The internet connection is fast and reliable. The breakfast area is spacious and the selection of items are high quality and varied. The hotel is within walking...
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Thank you for your kind comments. We look forward to your next visit.
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