We stayed here two nights when we were moving down to the Hat, the first night was great but then the second night they moved us to a different room it was like a down grade the room was not as nice and not as clean as the first. went to bed that night the next morning woke with bug...
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I appreciate how upsetting this must be for you. I would like to reassure you that we take all reports of this nature very seriously, as we did with yours. I would also like to reassure you, that at no time, did my staff lie to you. If the problem was as severe as you had indicated there would have...
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We had never stayed at a Days Inn before and were really disappointed. The staff were lovely and friendly but the hotel itself is not up to scratch. We stayed 4 nights in a king suite which is actually a 1 bedroom apartment which was a nice surprise. The decor in the rooms is outdated and there were a few...
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Thank you for taking the time to share your thoughts about your recent stay with us. I apologize that your experience did not meet your expectations. I am sorry that you found the décor in your room outdated. It is unfortunate that you were not able to experience one of our new guest rooms. The majority of our rooms are...
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Stayed for a hockey tournament. good location, houston's restaurant in parking lot. The team got a coupon for houston's from the hotel, good deal. Easy access to everything. Opend the pool by friday afternoon. Staff were pleasant, one strict front desk person, stop some of the parents form singing happy birthday to another parent in lobby around supper time. The...
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Thank you for your comments. We are very pleased that you enjoyed your stay. I hope your team had a successful weekend. Thank you for staying with us and we hope to see you again soon!
Staff & Management
Days Inn Medicine Hat
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If you plan on booking the Days Inn BE CAREFUL. They do not inform you when you call that they PRECHARGE for the ROOM - not just to hold the room - BUT CHARGE IT. So if you have to change nights or time frames you will be screwed.
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Please accept my apologies for your negative experience with our toll free number. The rate that you were quoted is a deeply discounted rate which is not available directly at the hotel. Because of the low rate, there are a few conditions placed on the reservation. These conditions include not being able to cancel or alter the number of nights...
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We booked this hotel because of the pool since we have 3 kids. I use the website to book the room and no where did it mention that the hotel was under renovations. Upon arrival I saw a sign on the front desk that said that the pool would was closed and had been since March 25. Had we known...
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Please accept my apologies for the inconvenience you experienced during your recent stay with us. The number one priority at Days Inn Medicine Hat is customer service. If a guest experiences any issues while staying with us our goal is to remedy the situation to ensure the guest is satisfied. In this case, misinformation on the website proved to be...
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Very average hotel, somewhat clean rooms and helpful staff. Found the beds a little uncomfortable and need of replacement. Half the hotel is undergoing renovations on the south side of the hotel, luckily for me they weren't working while I was there but could see this being a problem for travellers staying for several days. Ask to stay on the...
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Hello and thank you very much for your review. We are very excited about the changes that have been made at our hotel, we should be completing the renovations very soon. I hope you have an opportunity to travel to Medicine Hat again, so you can see our hotel with all of the renovations complete.
Staff and Management
Days Inn...
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Very nice Hotel, even with the reno's going on. Htel full of hockey players, basketball players, and yet the hotel, 4th floor, was incredibly quiet. We will definatily stay again
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I was so happy to hear that you enjoyed your recent stay with us, thank you for taking the time to post your comments. I am glad that we were able to be a part of your 'Weekend Get Away' and we look forward to seeing you again soon.
Staff & Management
Days Inn Medicine Hat
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Stayed 3 nights while on a business trip and had I known they were doing renovations I would have stayed elsewhere. I commented upon check in but was assured they were only doing final touches. Workers coming and going, large bin outside, and Fire alarm tests throughout the stay was most annoying, as was the noise from the late patron...
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Thank you for your review about our hotel. I am sorry that your recent stay with us was overshadowed by the renovations, etc. I am, however, happy to hear that you found your room clean and the staff friendly. We expect the renovations to be completed very soon and I invite you to stay with us again without those extra...
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We (2 adults, 2 kids) stayed here for two nights recently and I must say we were a little disappointed. Have always stayed at the Days Inn without any issues. So when we called for prices, the lady on the phone at the Days Inn quoted me 129.95. That was great. Upon arrival the room looked great, we get settled...
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Thank you for posting your comments about your stay with us. Please accept my apologies for the condition of your hotel room. We take great pride in the cleanliness of our hotel, and the items that you mentioned in your review were unacceptable and certainly far below the standards that we have at Days Inn Medicine Hat. I would like...
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We stayed at Days Inn for 2 nights in February, with 2 different rooms. It was an 'empty nest' trip of sorts for my parents, with three adult daughters. My sisters and I got the 'suite' while my parents booked a regular room. Right off the bat, my advice is that IF you book your room through Wyndham Rewards, call...
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Thank you for your review about your recent stay. I was happy to hear that you enjoyed your stay with us. However, I would like to apologize for the confusion with your reservations. I am glad that we were able to find a solution, but I am sorry that our customer service was not up to standard. We always strive...
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