The location of the hostel is convenient for first time visitors to Vancouver as it's convenient to main attractions, shops, nightlife, and eateries. The rooms are sufficient, bathrooms are a good size and clean, and there is a good variation for breakfast.
Unfortunately the front desk staff need more customer service training, they are aloof and more interested on whatever...
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Thank you for your comments. I'm sorry to hear about the service you received and I've messaged you privately to discuss. We aim for a much higher level of service than what you described, and I'm eager to help our staff be successful in their jobs so that we can offer the best service possible to our guests.
Kind Regards,...
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