Wonderful experience! Charming room with all amenities. The staff was so helpful and friendly. Dining was elegent and excellent. We agree that the Empress will be the only hotel for us when visiting Victoria. More

Third time at the Empress, this time I was on the top floor with a King size bed, very comfortable and good size bathroom, the hotel always has had a old type of smell to it but you get use to it in no time. This would never discourage me from coming back. The Bengal lounge is excellent, the Indian... More

The Empress is a beautiful, historic hotel. Personally, I think they need to do a renovation on the bathrooms as they do not meet the standard of the newer Fairmont hotels. Bathroom tile is old and discolored-looks dirty even though I am sure it is not! Not what you would expect for such a famous hotel. The afternoon tea is... More

Room definitely had character. We stayed on the 6th floor... one room w/ 2 queens (wife & I + 6yr old & 10yr old) It definitely wasnt the cheapest place to stay, but it was definitely the most convenient. Across the street from pretty much everything. Housekeeping was very friendly and helpful, thank you Kitty! The concierge helped us with... More

An amazing experience staying here. Charming hotel, high ceilings, large rooms. The staff were excellent, always up for a chat and willing to cater for any requests. The hotel itself was beautiful! From the exterior to the interior, it screamed elegance and charm. Without a doubt will visit again. More

Another of the old historic Canadian Pacific hotels that Fairmont purchased, the Empress, is the grand lady of Victoria. It is a short walk to the inner harbor, the Parliament Building for BC, and a great museum....and shops and restaurants...and all the other tourist amenities you could ever want. Being over 100 years old in a temperate area, the only... More

Excellent hotel. The staff are amazing. The porter picked up our ice, we had drinks and appys at the Bengal Lounge (luv that place). This is the first time we had lunch out on the deck they even have blankets for you shoulders if there is a cool breeze (3rd week in May). And of course the location is perfect,... More

The room was very pretty and clean. Nice tall ceilings.Nice paint on the walls.Cozy beds.The only complaint I have is it was too darn HOT.The windows were open-the fan was on;but the room could not cool down.In fact;the whole hotel was hot and it wasn't even a hot day.Could not sleep a wink because of it. More

We stayed at the Empress for two nights over the Victoria Day long weekend. The location is unbeatable within steps to the Bay Center Mall, local shops, restaurants, and Parliament Buildings. The hotel itself has an old world charm with a nice lobby - grand pillars and staircases, floral wallpaper and red carpet walkways. Room was alright, nothing outstanding, but... More