Thank you for writing a review on your stay with us here at the BW Carlton Plaza. Our Front Desk Staff pride themselves on trying to make each guests stay as comfortable as possible. I would like to apologize on behalf of our housekeeping department for causing you to wait so long for the elevator. We do have 2 elevators... More

I’d like to thank the author of this review for the kind words regarding our hotel. The room being described is our Family Suite with 2 queen sized beds and a pullout couch. All of our suites have a full kitchen and seating area for guests to relax in. More

Thank you for writing such an informative review. Our hotel is very fortunate to have such wonderful front desk agents, valets, and a great Front Office Manager in Ryan. I am happy that a frustrating booking at first became a good experience in the end. Please note, we will match any legitimate price that is found online. Just call the... More

First of all, thank you to the writer for this review. I am very pleased that you found our customer service to be excellent. Samantha is an outstanding employee, and I know comments such as this inspire her and everyone she works with. I am sorry you found the quality of our guest rooms and corridors to be less than... More

Thank you to the writer for taking the time to complete a review of our hotel. We are terribly sorry about the poor sleep you experienced at our hotel. I completely understand your frustration. There is nothing more irritating than a restless night. Please feel free to contact me at anytime about your stay, we truly feel bad that external... More

Thank you Linda for this informative review of the Carlton Plaza Hotel. I am sorry to hear that an item was left behind, but am glad that we were able to mail the item out fast enough for it to continue its voyage back to Ireland. Also, as the writer has mentioned, we are always happy to keep our guest's... More

Thank you Mark and Diane for such a nice review of our hotel. I am very happy to hear that you felt welcomed by our staff, above everything else, that is our number one goal. As the writer has mentioned, we are able to provide quiet, clean, bachelor apartment style accomodation right downtown in the Lower Johnson street shopping district. More

Thank you to the author for this excellent review of our hotel. All of our suites are equipped with a full kitchen and seating area for our guests to enjoy. Being built in 1912 and in the heart of downtown, our hotel was constructed without a parking area. We do offer parking in a nearby parkade for a small fee... More

Thank you Bob: for the wonderful review of our hotel. As mentioned we are a short walk away from the Save-On-Foods Memorial Arena. If you are coming to town to enjoy a sporting event, concert or some other performance at one of Victoria’s many venues we are no farther than a 10 minute walk from your destination. More