This was my second stay at this hotel and it felt a bit like coming home. The hotel is in a great location very close to just about everything. The staff are very helpful and professional. The valet parking, while no longer free, is a great service. I would highly recommend staying in one of the suites on the top...
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Reviewed 15 November 2011
The hotel is conveniently located in downtown, but...unpleasant odor nearly everywhere, bathroom needs updating and cleaning (I found three pubic hair in the bathtub). Front desk staff is not well trained and the restaurant needs a good cleaning.
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I'd like to thank the writer for sharing their experience with us. I am truly sorry for the issues you encountered. I have made the housekeeping department aware of the matter with the bathroom cleanliness. We do take pride in providing clean and comfortable accommodation. Although there was a lack of details about the restaurant, I have mentioned to the...
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Whenever we travel to Victoria, BC, going back several years now, we always stay at the Best Western Plus Carlton Plaza Hotel. Lately, our stays have been for (running) race weekends, and that being the case, we need to stay somewhere we know will have no surprises. This hotel offers consistent quality, cleanliness, and friendliness. We are never disappointed, never...
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Thank you very much to the writer for the wonderful comments about the accommodation at the Carlton Plaza. I would love to take the opportunity to once again emphasize the value in our studio (junior) suites. These rooms are only priced $20 more than our standard accommodation and are two and a half times the size.
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My husband & I had a 'date night' in our own town & just to make it special we rented a room at the Carlton. It was a great decision. The check-in was smooth with valet parking for our convenience. The room was very clean & the bed was super comfortable. It's an older building but well appointed. Our room...
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Thank you very much for the comments about our hotel. As the reviewer mentions, we are certainly a great fit as an alternative to a steep taxi fair back to the suburbs. Depending on the night, it may in fact be less costly to stay here than to take a taxi to and from Victoria’s downtown.
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Yes, I’m partial to the Best Western brand……but with good reason. Almost always, you can count on your experience at a BW, BW Plus or BW Premier being a good one. Such was the case for my most recent (May 2012) as well as previous stays at the Best Western Plus Carlton Plaza in Victoria, BC.
On this trip, I...
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Thank you Jecanyon for the delightful review of the Carlton Plaza Hotel. As the writer mentions, we do work very hard when assigning rooms to meet as many special requests as possible. We are rarely, if ever, able to guarantee requests. Nevertheless, you can be sure that we have done everything in our power to meet the needs of our...
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Love the location! Close to everything! Felt safe in the area surrounding, even though it is right downtown! Rooms were great in size! We had a full kitchen to work with!
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I was at the hotel on a business trip so was only overnight. Great Service, staff is so attentinve and helpful, very clean rooms and extremely comfortable bed and pillows.
I asked about returning in the summer if they had a pool as my grandsons want a hotel with a pool. The can give vouchers to the local ywca's pool...
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Thank you Gina for the nice comments about our staff, and our valet parking service.
Also, I appreciate the comment about the elevators. It is amazing how many requests we receive to be located away from the elevators. We have taken some interesting steps to address this need. There are two elevators located at this property. One elevator is beside...
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The room was clean and decent although a little small. The staff was quite helpful and ensured that we had everything we needed - even getting something from our car that we had forgotten to grab before they took it (for FREE) to the valet parking. Great location in central Victoria! We walked everywhere for the weekend.
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Thank you Becky for this friendly review.
At our hotel we have three room categories with various different bedding. Our standard rooms meet the norms of most mid to upscale hotels. The rooms are complete with a mini fridge, an in room safe, a work desk, and a flat screen television. Our studio suites have all the amenities listed above...
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Service is SO important, and I'm thrilled to say this Best Western is tops when it comes to cheerful greetings, paying attention to the guest, building a rapport, and enthusing an overall positive ambience within the hotel. Whether it was the bellman, chambermaid, front desk clerks, or managers, they did an excellent job of making our family feel very welcome...
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Thank you very much for the wonderful review of our hotel. A review such as this is comforting to hear for our entire team.
We are very glad to here you enjoyed our convenient valet service. In full disclosure, we have begun to charge again for parking. Our parking rates are very competitively priced at $12 May through September, and...
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We stayed here for one night on a mini vacation to Victoria. We booked through a travel combo packaged offered through Clipper Vacations and enjoyed every minute of it. Our tour bus dropped us off at the hotel about 20 min. before check-in time, yet they were happy to get us checked in and our room was ready. The room...
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Thank you Amy for the very informative review of Victoria, and the Carlton Plaza Hotel.
We are glad to here you enjoyed the many amenities our hotel has to offer, and the many attractions Victoria features. Now, that we are well into spring, and summer is just around the corner, shops are open later and night activities are more accessible....
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