My husband and I travelled to Victoria on the May long weekend and were originally surprised to find out that the hotel was overbooked and that they had no room at the "Inn" for us. After the initial disappointment - the manager and staff of the Harbour Towers made every effort to make it up to us with a complimentary...
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Thank you very much for your feedback; I appreciate you taking the time to share your comments on your most recent stay, even though you missed your first night with us, I am glad we welcomed you back with open arms.
Not sure if you read some of my other responses, however we are planning a complete refurbishment in 2012/2013,...
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We traveled to Victoria for just two days and one night; not nearly long enough for this beautiful city. The Harbour Towers was so convenient to the Victoria Clipper.
The staff was warm, friendly and accommodating. We enjoyed our brief stay and the value was great.
We will definitely stay at this hotel again, hopefully longer on our next visit.
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Thank you very much for taking the time to share your comments.
I was very pleased to read about your comments regarding your stay at the hotel, and our “warm, friendly and accommodating staff”, we have been working hard on our customer service, I am thrilled you enjoyed the experience.
Sincerely,
Ian Jones
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I stayed at Harbour Towers for a few nights while attending a scientific conference that took place in the hotel. The hotel is located a short walk from the harbour and downtown Victoria and just one block from the British Columbia Parliament Buildings.
My suite was clean and very spacious with bedroom, living room and balcony, and there was a...
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Thank you very much for your feedback; I appreciate you taking the time to share your comments on your most recent stay.
Not sure if you read some of my other responses, however we are planning a complete refurbishment in 2012/2013, I hope you will return after we launch our brand new hotel product, we have something special planned; you...
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We were given a suite for our two night stay which had all we could have wanted and more and we also had a balcony from which we had a wonderful view over the harbour. The staff at reception were extremely polite and helpful. On our departure the hotel provided a taxi to take us to the bus station, rather...
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Thank you very much for taking the time to share your comments.
I was very pleased to read about your comments regarding Chelsea and Christian, I will be sure to pass along your kind words, as well I will place a copy of this note on their personnel file, it’s always nice to read kind words.
Not sure if you...
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Our family has stayed at Harbour Towers around Christmas time for years. It is a comfortable but slightly older property. The views from 75 percent of the rooms are amazing, Victoria is a beautiful city. The furnishings and televisions are nearly antiques. The beds aren't quite as comfortable as some of the newer hotel mattresses available. It's like being at...
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Thank you very much for taking the time to share your comments.
I was very pleased to read about your comments regarding our staff; they do try very hard to be the difference between our hotel and others. Not sure if you read some of my other responses, however we are planning a complete refurbishment in 2012/2013, I hope you...
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We stayed at this hotel as it was the host hotel for a sports convention - it is right in downtown Victoria on a quiet street with restaurants, the parliament buildings, etc. The rooms are nice although a bit small. We had a balcony at the back but we could see the cruise ships docked. The hotel is a bit...
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Thank you very much for your feedback; I appreciate you taking the time to share your comments.
I was very pleased to read about your comments regarding Housekeeping; the team has worked very hard to ensure we have a clean hotel, even if a little dated.
Not sure if you read some of my other responses, however we are planning...
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We stayed in a 2 bedroom suite on the 8th floor with a water view. The view was lovely and the location is great- walking distance to many things. It`s a dated room but had what we needed. The bed mattresses were older and not super comfortable but I did like that the duvet is encased by two sheets so...
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Thank you very much for your feedback; I appreciate you taking the time to share your comments.
Not sure if you read some of my other responses, however we are planning a complete refurbishment in 2012/2013 and this will definitely address the single pane window issues, so the street noise does not affect your sleep.
I hope you will return...
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We just enjoyed a wonderful four days at the Harbour Towers. Our room offered an excellent view of the Harbour. It was a large room. Very quiet. Food provided at the conference was excellent. however, breakfast service at Vic's was amazingly awful. Our server was totally 'out of it'! Our order was vaguely attended to - poached eggs were ordered...
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Thank you very much for your feedback; I appreciate you taking the time to share your comments on your most recent stay, even though the breakfast experience was less than acceptable.
We do have a new Director of Food & Beverage and we are working very hard to address some of the breakfast service issues.
I am thrilled you enjoyed...
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Stayed a couple of nights for a conference, found service in the restaurant and bar very slow and not very effective. Hotel is adequate but did not feel they were keeping it up
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Thank you very much for your feedback; I appreciate you taking the time to share your comments on your most recent stay, even though you were slightly disappointed.
Not sure if you read some of my other responses, however we are planning a complete refurbishment in 2012/2013 and this will definitely address many of our building deficiencies, which make our...
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It is what you should expect from an older hotel. The place is kept very clean and the staff is amazing. Vic's is a great place for breakfast and the coffee is strong and hot just the way it should be. Overall a great place to spend some time. and the east and west ballrooms are very nice for large...
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Thank you very much for your feedback; I appreciate you taking the time to share your comments on your most recent stay, and was even more thrilled to receive them in German, what a great world we live in, so connected.
I am thrilled you enjoyed your stay with us, next year we are planning a big Oktoberfest celebration in...
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