Excellent front desk staff.
Loved the river that runs through the hotel, was very relaxing to fall asleep to.
It's a little on the shabby sheek side. But was a very nice place to crash when we were in town for a wedding. We didn't try the restaurants but the vending machine was great for a late post-wedding snack.
There...
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Dear Guest,
Thank you for taking the time to review our hotel. I am happy to hear you enjoyed your stay with us.
The natural BX Creek that runs thru the center of the hotel does offer soothing sounds, especially in the spring when the runoff is the highest.
We are continually upgrading our guest rooms, public areas and outside...
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First off, there is a river that goes through the hotel! That caught me off guard.
Price. We paid 149 for the night for a ground level room.
Rooms. They were clean and the beds were very comfortable. Coffee in the room, and a iPod alarm clock which I love to charge my phone and listen to my music. Wish...
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Dear Guest,
Thank you for taking the time to provide your feedback. I am very pleased to see you like our hotel.
Our organic garden atrium with the natural BX Creek running thru the center of the hotel is definitely one of our unique features! During the spring runoff, when the creek is running full, you can actually watch Carp...
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The staff was great , rates are compedative and the food prices lower than we expected. Pool and garden area very nice . Beds very comfortable , small bathroom , but every thing you need is on site or less than a block away. We will go back .
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Dear Guest,
Thank you for reviewing your last stay with us. I am happy to hear you enjoyed our amenities and that our staff treated you well.
We are upgrading our bathrooms with new vanities and granite counter tops and have just completed rooms that have a more spacious bathroom. Please inquire about these renovated rooms on your next visit...
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We travelled to Vernon to visit my sick father in law. Our family booked two rooms. We were charged different prices upon checking out then what was told us when it was booked. . There was no continental breakfast as stated over the phone. The bathrooms were really small. This hotel is very dated and I think run quite poorly.
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Dear Guest,
Thank you for taking the time to provide your feedback regarding your stay with us. I am sorry that there was a misunderstanding in regards to an included continental breakfast. We have a full service restaurant available and we do offer special rate plans that include a hot breakfast.
The hotel does have other guest rooms available that...
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First the positives:
- easy to find
- beautiful town! Vernon is in a gorgeous setting...
- quick and painless check in
- reasonable rates, but we were off season (early April)
Now the Cons:
- pool hours for kids?! Really? and no pool access until 9 AM...
- there was wild activity in the hallways that was there when...
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Dear Guest,
Thank you for taking the time to review our hotel and Vernon. I am certainly disappointed that your stay was not all that it could have been.
Our indoor pool is uniquely situated in the center of the hotel, set amongst the garden atrium and open to a large number of guest rooms overlooking the courtyard and pool....
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My partner and I just spent 4 nights at this hotel in Vernon, B.C., and were pretty happy with our stay. Staff throughout the hotel were pleasant. The room was very clean and in good condition, even though it looked like it hadn't been renovated in a few years. The mattress was comfortable and we appreciated having a mini fridge...
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Dear Guest,
Thank you for taking the time to provide your feedback about your recent visit to our hotel. I am pleased to hear you enjoyed your stay with us and found the guest room clean and comfortable.
Many of our guest rooms do indeed overlook the indoor pool and hot tub and due to our unique 3 story garden...
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They alow pets but the kids can't go in the gym unless they are 18 years of age even with a parent but, can go in the pool at 14 years of age not accomanied by an adult go figure. Expensive for what you get no breakfast and the staff at the front desk were rude.
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Dear Guest,
Thank you for taking the time to provide your feedback regarding our hotel. I am sorry your stay was not all that it could have been.
We are a pet friendly property and welcome many pets to our hotel. However, pets are not allowed to roam freely throughout the hotel and must be on a leash as they...
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I was upgraded at no extra cost at check-in because I joined their points club. This worked out for a great value. The room was spacious and clean. The desk clerk was very helpful. It was quiet and in a convenient location. I stayed for a week and was glad to feel so comfortable. My room overlooked the pool area....
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Dear Guest,
Thank you for taking the time to provide your comments regarding your last stay with us.
Best Western Rewards is a wonderful program that offers you the opportunity to collect reward points that may be redeemed for gift cards at major retailers, Best Western Travel Cards or free night stays at any Best Western property worldwide. You receive...
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A friend and I had dinner at the BX bar anad grill in the Vernon Lodge. We started with a brie, salsa and roasted garlic entree, it was delcious and plenty for two. My friend had the three mushroom chicken entree with risotto. The chicken was tender, the mushrooms and risotto were cooked to perfection. I had the sirloin steak...
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Dear Guest,
Thank you for taking the time to provide your comments regarding your dining experience in the BX Creek Bar & Grill restaurant.
We have just recently updated our lunch and dinner menus. Items like the 3 Mushroom Chicken remained as it is a customer favourite and we have added some new dishes like our Thai Green Curry bowl...
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I was surprised that the room was so nice. Nice bed and TV and everything. Balcony would have been nice but other than that I really liked this room. I absolutley loved the Restaurant and pool area...how it is surrounded by lights and plants. I could sit there all day! Inconvenient to not having an elevator...but they do offer a...
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Dear Guest,
Thank you for taking the time to review our hotel.
I am pleased to hear you enjoyed your guest room, bed and TV. We just recently installed 37” flat screen TV’s and iPod docking radios into every guest room. We do have certain guest rooms that have a balcony that overlook the garden atrium and pool that you...
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