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All 17 Brandon hotels

Royal Oak Inn

3.0 of 5
3130 Victoria Avenue, Brandon, Manitoba R7A 5Z7, Canada
Hotel amenities
Royal Oak Inn
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39%
Ranked #13 of 17 hotels in Brandon
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51 reviews from our community

    Trip type
Traveller rating
    7
    13
    9
    9
    13
Date Rating
Kitchener, Canada
1 review
2 of 5 stars Reviewed 2 June 2013

I stayed at this hotel this past week. The hotel staff was very friendly and breakfas was complimentary and of great choice and quality. The disapointing part was with the room temperature which was at around 25 C and the air system fan was so noisy that it baffled/overpowered hallway or outside noise. Inside my room on the wall beside... More

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Winnipeg
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 8 April 2013

I travel to Brandon a lot and have stayed at the Victoria and Best Western. But I keep going back to the Royal Oak. I find the staff very friendly and always willing to do their best to clear up any problems. When I was there in February, I was given a room that was cold and I was unable... More

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See 2 more reviews by govboy for Brandon
Jason R, General Manager at Royal Oak Inn, responded to this review
10 April 2013

I thank you very much for your review. I'm very happy to hear your stay with us was a pleasant one, my apologies on the heat issue, but happy to hear you enjoyed the upgraded room. We have completed renovations to our hallways on all floors and have also added a brand new Fitness Room which is completed as well.... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 10 March 2013 via mobile

Horrible experience from start to finish. Booked the " wheat kings package" online . When we checked in at 4 ( check in time is 3 ) our room was not ready, and they had no idea where our tickets for the hockey game were. We were not given the "Souvenir" that was promised along with our wheat kings package... More

Was this review helpful? Yes 2
Jason R, General Manager at Royal Oak Inn, responded to this review
10 April 2013

I have read your review a few times and would like to apologize for the lack of service during your stay. We have security on all night and we need to be better in keeping the noise down and serving our guests better during the fire drills. The underground parking is reserved for our guests that stay in the suites... More

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Yellowknife, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 24 February 2013

Was wanting to stay at the Victoria Inn on the same street. My friend wanted to do the Royal oak inn. We checked in on thursday night. Walked up the hall to our room and the place looked terrible. Wall paper hanging, just looked tattered. Our rooms were nice snd clean. Beds comfy. Four pillows each bed. Wifi didnt work... More

Was this review helpful? Yes 1
Jason R, General Manager at Royal Oak Inn, responded to this review
28 February 2013

I apologize for the renovations. We are currently undergoing minor renovations to the Hotel. IE: Wallpaper, carpet, ceiling and a new exercise room. We do have signs up throughout the Hotel letting customers know about this and we obviously must do a better job of letting people know upon check in. We do have security as well in the Hotel... More

Regina, Canada
Top Contributor
86 reviews 86 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 23 February 2013

Stayed for two nights as part of a business trip to Brandon. Front desk staff was OK, but didn't tell me my room in the tower gave me access to underground parking - I had to go back and ask. Some renovations under way in the older part of the hotel. Room was a very nice one bedroom suite. Heating... More

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See 3 more reviews by SaskWolfhoun for Brandon
Jason R, General Manager at Royal Oak Inn, responded to this review
28 February 2013

Thanks for your review. Underground parking is a plus for staying in the newer part of the Hotel and should be reviewed with you on arrival. Minor renovations are underway and should be completed very soon. I will look into the setting for the heat on the hot tub. Thanks Again! More

Dryden, Ontario, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 21 February 2013

We spent 2 nights that had multiple problems. We were at the back of the hotel next to the parking lot that allows diesel trucks to park right under the windows. Turns out we were directly across the hall from the service room for the chamber staff so if the diesels didn't waken you, the staff walky-talkies certainly did. I... More

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Jason R, General Manager at Royal Oak Inn, responded to this review
28 February 2013

Thanks for writing the review and filling out a comment card. The comment cards go to Head Office for review and then will make it's way back to the Hotel. My #1 Priority is the customer so I do care 100% about your stay. We should have been quicker to move you rooms and to try and make sure you... More

Moose Jaw
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 February 2013

I stay at this facility on every business trip to Brandon (about every 6 weeks), and am always pleased with the Royal Oak. Rooms are large, well appointed and very clean. Love the covered parking in the winter, too. Echo Diningroom is great for dining in, or room service. Never have had any problems here.

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See 2 more reviews by rjd-mjaw for Brandon
Jason R, General Manager at Royal Oak Inn, responded to this review
7 February 2013

Thanks You very much for your positive comments in your review, I appreciate it! I'm glad to hear your stays at the Royal Oak Inn are good ones. Please ask for myself upon your next visit as I would be more than happy to meet you and maybe even take in an appetizer and beverage in the lounge. Cheers! More

Manitoba
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 22 January 2013

We experienced the same type of weekend as outlined in the review below this review. However, I chose to personally phone the management on Monday morning, after also trying to make headway with the front desk attendant on Sunday morning. I was able to reach Jason, the general manager, and outlined our weekend stay. I asked him if the hotel... More

Was this review helpful? Yes 1
Jason R, General Manager at Royal Oak Inn, responded to this review
4 February 2013

Again, thanks for the call and the review, I'm not going to go through all the cases you have wrote about because I think I can sum it up a little quicker. Never have I used the words "It is what it is", not something I would ever say. I never defend poor customer service. In a lot of the... More

Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 20 January 2013

Seriously don't know where to start. We stayed the night of January 19...checking went smooth, but parking was a nightmare. Got to the room and was completely blown away by the extreme temperature in the room. SO HOT. Upon further investigation we see that the thermostat was already turned off. And we have a pool view, so can't open the... More

Was this review helpful? Yes 3
Jason R, General Manager at Royal Oak Inn, responded to this review
22 January 2013

Good Morning. I believe we spoke on the phone yesterday but I would still like to post a few things. First, thank you for the call and the review. The Royal Oak has 156 rooms and ample parking of 400 stalls. Parking stalls are available all the way around the Hotel as well as underground heated parking. The customer service... More

Red Deer, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 7 January 2013

Brandon is my home town and it was always thought that this hotel was the place to stay. The room temperature was absolutely unbearable we propped the door open and the windows to try and cool it off. The room was booked as a pool view room and the last time I checked the pool wasn't facing Victoria Avenue and... More

Was this review helpful? Yes 1
Jason R, General Manager at Royal Oak Inn, responded to this review
22 January 2013

Thanks for taking the time to write a review. Sorry to hear your stay was not a pleasant one. I have done some checking into the wrong room being booked. I encourage all guests to book witht the Hotel as booking online has It's disadvantages. We recieved confirmation from your on line booking agent that the room booked was a... More

 
 
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Additional Information about Royal Oak Inn

Also Known As:
Royal Oak Hotel Brandon
Royal Oak Hotel
Address: 3130 Victoria Avenue, Brandon, Manitoba R7A 5Z7, Canada
Region: Canada > Manitoba > Brandon
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 17 hotels in Brandon
Price range (per night): S$152 - 203
Hotel Class:3 star (3*)
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