We had a bad experience upon check in at this hotel, which formed our opinion for our whole week's stay and we reviewed immediately. After seeing the review the hotel manager contacted us and completely resolved the issue in a way which shows that they really do care about customer service and making sure their guests have a pleasant stay....
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I would like to offer my personal apologies for your check in experience. We regret that your first impression of our hotel started out on the wrong foot. Our customer support is designed to alleviate customer frustration, not add to it.
We appreciate that we had the opportunity to reach out to these guests who were still in the hotel...
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stayed one night, march 16-17.....four of us checked in, guys weekend at senators game....no females involved, so everything was fine....check in was swift and in our room in less than 15 minutes total....excellent front desk service....room clean....a bit small for 4 guys but you know what you are getting into with a guys weekend....walk out patio in front of your...
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Many thanks for sharing your impressions of the Comfort Inn Ottawa West Kanata. It was wonderful to read that you found our location to be a perfect place for your “boys getaway” weekend to watch the Sens play and that the friendliness of our team and the room cleanliness and comfort were to your complete satisfaction.
It gives us a...
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We stayed two nights Dec. 27 & 28th. There was a large contingent of hockey players but they were well behaved. Breakfast was better than most.
One small complaint....our Grandson forgot to flush the toilet when leaving and when we returned, the bed was made but the toilet was not done....not a big deal but this is the reason I...
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Thank you for your recommendation of the Comfort Inn Ottawa West Kanata. It sounds as if you had a very enjoyable stay. Thank you again for your valuable feedback, by reading each of these reviews we are able to recognize areas in need of improvement and take the appropriate actions to correct them.
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Friendly service, seems like they have a lot of repeat business as they seem to know their quests. Room was basic but clean and comfortable with a small breakfast.
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It was truly a pleasure to read your review and we feel you summed up our property up perfectly “short and sweet”. We appreciate your comments and hope you will visit us soon.
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We booked this hotel because everything in he city centre was full. I was a little concerned about being so far west of town. With the help of a TomTom it was very easy to get to in a lovely residential area.
The front desk was very busy but got us through efficiently. We had booked an executive suite at...
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We are always thrilled to hear from our guests that have great guest experiences with us and this is no exception.
We are pleased our associates were able to get you checked in efficiently and welcome your comments regarding the cleanliness of your room. The hotel is looking for future improvements to quality and selection and are pleased to advise...
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We stayed here on a Friends and Family rate and with that in mind it was OK for the price. The motel was clean and the room was comfortable. The included breakfast was quite decent compared to other places we've stayed. My only complaint was the free internet provided in the lobby did not work despite repeated requests to the...
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Thank you for your recent review of the Comfort Inn Ottawa West Kanata and for your valuable feedback. These comments are very important because they help us pursue continuous improvement.
While the hotel has wireless internet throughout the hotel for guests travelling without their own laptop, the hotel also offers a complimentary internet business centre in the hotel lobby. We...
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Room was clean but had terrible odor. Non-smoking room Smells as if smoke has soaked in to all soft furnishings and carpet. Hotel was full or would have insisted on another room. Close to Scotiabank Place but will not return to this hotel.
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The Management of the Comfort Inn Ottawa West Kanata was distressed to read your review and would like to thank you for taking the time to leave such candid feedback. Reviews such as yours help open our eyes to opportunities for improvement and for that we thank you.
We were pleased to hear you chose our hotel for it’s convenient...
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When I got there they offered me a smoking room whereas I had non-smoking room reservation and the receptionist lady was so rude. She even did not try to help or take a responsibility.
Please be notice double confirm which type of room (smoking or no-smoking) you will get.
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We are sorry to hear about your recent experience with our hotel. Our records indicate your reservation was made for same day arrival. The Comfort Inn Ottawa West Kanata had no non-smoking room available as the hotel was close to capacity, as well as, the City of Ottawa was also essentially sold out on the last long weekend of summer....
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I was pleased with how clean the room was, the young lady working at the front desk had an attitude problem. When I checked in, I signed the paper and I told her I didn't drive, and she started to give me attitude for nothing when I asked her if I had to fill something out on the paper. Not...
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We appreciate you leaving feedback of your recent stay at the Comfort Inn Ottawa West Kanata. These comments are very important because they help us pursue continuous improvements.
Please accept our apology for the manner in which you were checked in. I am sorry you had such a bad experience with one of our employees. We pride ourselves on providing...
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We stayed at this hotel as part of a Ottawa Tourism package that included two night accommodation and two Sens tickets. The location is great since there are barely any hotels in Kanata near Scotiabank Place. This hotel was 10 minute drive from the stadium and lots of bars and restaurants.
Room was a good size and included a fridge...
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We appreciate you staying at the Comfort Inn Ottawa West Kanata and for leaving a review of our property.
We are pleased that the location was a particular plus for you and that you were well attended to by our staff. We are fortunate to have a great location, near Scotiabank Place and are happy your found the service and...
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