The check in was fast and friendly. Rooms were clean. We had a great view from the 27th floor. Accommodated our request for a late check out. More

We stayed on Friday night 25th May 2012. Got there well before check in time which was entirely our fault, for some reason the traffic on the 401 and QEW was smooth so there we were. I was offered choice of ready room on a lower floor or wait for one a higher floor. We decided to wait and had... More

Stayed midweek 5/23 in the 20th Floor Presidential Suite. Beautiful view of the Horseshoe Falls but somewhat limited view of the American Falls due to the room being on the North end of the hotel. Room was not new but very clean. Bed and pillows were very, very comfy. Bathroom was very large with jacuzzi and separate shower. There was... More

Stayed on the 26th floor - AMAZING view! PROS: View, clean, curteous staff, location, AMAZING beds & pillows :), food, very short wait for elevators and they are fast CONS: lack of parking direction (not only to find where we can park, but then no signage how to get into hotel, just a bunch of doors to try), lack of... More

The good: The hotel was nice, the check-in was fast, the room was clean, staff was very polite. The bad: The hot tub seems a little bit old, you can barely feel the water jets. Even the fall is very close you do not have a direct way to get there, except if you pay $2.5 per trip and use... More

Stayed 28/4-5/5 best hotel I have stayed in. Don't understand previous bad comments. Stayed on 17th floor view was excellent. Most reception staff very friendly couldn't do enough for us only one exception wasn't keen on changing currency, Ashley and Amanda exceptional on reception. Brian the bellman was extremely friendly. Housekeeping was excellent gave us as much tea/coffee as we... More

Room nice and spacious, clean with great food from restaurant below. Bathrooms small and cramped. Also not the most helpful receptionist upon arrival, as there was a misunderstanding which I feel was reluctantly sorted out.. Views are spectacular though! More

great view, but then again, there are other hotels that offer the same if not better views. I would try another hotel the next time i visit niagara falls. More

Bathrooms were so small you could't turn around. Lampshades torn and carpets dirty and worn. I won't stay there again. More