Inept staff. Took 40 minutes to check in with no line! Clerk had no idea what she was doing, gave us wrong information and finally I had to ask for a manager. Then to placate us she told us we were going to be upgraded, but this did not happen either. Staff is rude and gets off by ignoring guest... More

our room was at the front of the hotel and overlooking the american and the horseshoe falls. room was large and comfortable and breakfast (buffet) excellent. could not ask for more More

This was a three night two day trip. Arrived on a Sunday night, the staff on the front desk was friendly and efficient. There is a cost of $19.00 plus taxes which makes it about $21 for self parking. The hotel has Wi-Fi in the rooms for a charge but there is a bank of computers in the lobby for... More

My husband and I, and my parents, enjoyed our one night stay at the Sheraton on the Falls. However, My husband and I treated my parents to their room and had booked a falls view room for them so we were very disappointed when we saw the view from their room when we checked in. The falls could barely be... More

Went for my husbands birthday two Two years ago we head to this hotel every time we are in niagria the casino is connected to the hotel and Clifton hill is outside your lobby door so all the action is defiantly here but it really is a romantic spot the corner suite with floor to celing windows and the view... More

We stayed here because of the fallsview rooms and were not disappointed with the views, all of our party including Canadians who have visited Niagara many times before were blown away by the views from our rooms. Watching the falls illuminated at night and waking up to the fantastic views of the falls in the morning was worth the additional... More

The Sheraton at the Falls is at the corner of Clifton Hill and Falls Blvd. just downstream from the falls themselves, so at first glance it doesn't look like the best choice. The view from the several hotels directly overlooking the falls (in the Fallsview tourist area, adjacent to the casino) would seem to be better. Wrong. Far and away... More

The location of the hotel was perfect. The staff was very friendly...My issues with this hotel is...expensive internet...my room was dirty when I checked in and most of the channels on my tv did not work.... More

Niagara Falls is probably one of the top tourist destinations in the world and the Sheraton is one of the top hotels to stay in this town. It's definitely one of the most expensive! We stayed here because we were at a conference and got a favourable rate ... much cheaper than the usual one. This hotel is just average,... More