For the price of the rooms I was very disappointed when arriving. When placing reservations they failed to inform me that on top the high cost of the room there is a $20 a day charge for parking. Also a $15 a day charge for internet services. The room was small and unspectacular. The elevators keep making dinging noises that... More

I wish we would have spent more time in Niagara Falls at the Sheraton!! I couldn’t find one thing that was not the way it was supposed to be. The staff was excellent everywhere including Valet, Bell desk, concierge, restaurant servers and hostesses, check-in staff, everyone!! Kudos to the management for having such and great staff and motivating them to... More

Treat yourself to a spa treatment at this spa it will not disappoint. It's really cool to have relax with a picture perfect view of the falls before you! The service was really amazing and it was very clean. The next time I visit I will book a couple's massage.

What a disappointment. Arrived and queued for about 25 mins to check in. Place was swarming with screaming kids and it felt like I was in benidorm. Got a superior falls view room but you still had to stick your head out of the window to view it. Decor is old and shabby and only 2 out of 4 lifts... More

Having travelled extensively both in the USA, the Far East, Europe & Africa we were looking forward to visiting Niagara and choose the Sheraton as it promised views of the falls from its rooms (at a premium) and the name has a good reputation. Stayed here 2 days as part of a self drive holiday. The hotels bar was on... More

Every time I've been to the falls in the last couple of years...I've stayed here. Why? Location! Here you are at the bottom of Clifton Hill and all of its grandeur is just outside your door. The view of the falls from a Fallsview Room (esp on the 18th floor) is amazing. Great pools (one inside; one outside)...a quick walk... More

I purchased the vacation package for Niagara Falls for my family because we have stayed at Sheraton several timesThey also had a great package deal or so we thought. The free activities failed to inform potential customers that certain activities had height requirements and one activity is not operational until the weekend. This information would have been beneficial to customers.... More

Don’t be fooled but the hotels name. The Sheraton on the falls in no Sheraton, but in fact a privately owned hotel by a group called Falls Avenue resort. Falls Avenue resort owns and operates the following four hotels all lumped together; Sheraton on the Falls Crowne Plaza Niagara Falls – Fallsview Skyline Inn Hampton Inn by Hilton at the... More

We stayed at the Sheraton on a two night break from a nine day stay in New York. We flew in from JFK to Buffalo airport on the Saturday 8th June 13. When checking in the staff were very friendly and when we mentioned it was my husbands 50th Birthday was presented with a box of chocolates. When we went... More