Hello people,
I got some very bas, bad, good and terrible rooms in the past. This would be rated a little better than fair.
-I'll go with the pros first:
1. Parking was free (seems to be rare around Niagara falls): we did go in may, maybe it would be the case during the season peek, as and find out...
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Thank you for taking the time to post your review about our property.
We strive to make sure all our guests have a wonderful experience and I apologize if you did
not. We are constantly working on our customer service skills and making sure all our guests go away happy.
Hope you will find another property in the future that...
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The concern I have is how they treat customers with the so called "breakfast included". It is a coupon system that has to be presented to next door restaurant. As we get our coupon from the front desk, we were "warned" how long the service will take place due to number of guest already in line. Well, lining up is...
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Thank you for taking the time to post your comments on Trip Advisor......First I'd like to apologize for the experience you had at breakfast on a very busy long holiday weekend. Unfortunately the restaurant was very busy and if your service was not up to par again I apologize.
The Quality hotel serves a "complimentary breakfast" as a part of...
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This is my second time staying at this hotel and I really like it and I would come back again. The prices are great if you book in advance, and despite the older exterior, the bedrooms have been re-done nicely. Really close to the casino and restaurants, and the complimentary breakfast the next morning was nice.
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Thank you for taking the time to post this review to TripAdvisor.
It is guests like your self that make our job enjoyable. We strive on Customer Service and hoping that all guests at our property experience a wonderful stay.
Again Thank you
Donna Mancuso
Guest Relations Manager
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I just returned from a week in Niagara Falls (Canadian side.) We stayed in the Quality Hotel Fallsview on Murray Street. I love this location because of its proximity to the falls. Walk down the hill on Murray Steet and you are looking at American Falls. Horshoe Falls are to you right. There are bigger and fancier hotels in the...
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Thank you for taking the time to post a review about your stay. We are so happy to hear when a guest has a great experience at our hotel and makes our job that much more rewarding to us.
We strive to make sure all guests enjoy their time with us and yes although we are "dwarfed" as you say...
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I booked this hotel from Choicehotels website. 3 ppl, 2 beds. I noticed that the price it was shown on the web and the price I got charged on my credit card was different; 51 dollars more. So, I called Choicehotels customer service and they agreed that there is a problem with the system and they said it was fixed....
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Although I encourage people to post reviews on trip advisor to assist other guests when making a decision to stay at our property. However when the reviews are totally false that is when this becomes a huge problem.
I have never received a complaint about our stay from Choice Hotels whether Canadian or American. So I have to believe you...
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We stayed at this hotel on April 20th. I thought the updates they had in the room were wonderful. I loved it! I believe the rep helping us was Sandra? She was so nice and explained everything thoroughly for check in.The price was great considering it included free parking. Location was right acoss the street from the casino. The only...
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When choosing a short stay vacation property I try to consider what I'm really looking for out of my stay. Clean and comfortable are always on my list...at the very top. If I'm going to actually spend time in the room or on the property then I may want some specific amenities. But, with Niagara, I was looking for something...
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Thank you for taking the time to post a review about our property. We strive on making sure our guests have a wonderful experience and continue to work on our customer service and room quality.
As our website states, our breakfast is served on the off season Oct. to June at our sister property next door and then in June...
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The hotel is very close to the falls. It has a free parking for the guests and a adequate light breakfast (coffee, cereals or toast and juice). The room is spacious and clean. The rate is very convenient, so I recommend this place if you want a good quality price ratio.
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Thank you for taking the time to post a review on this site.
We are very happy you enjoyed your stay at our property and hope to see you again in the
near future.
We strive to make sure you have a wonderful experience here and hearing that you did
makes are work that more enjoyable.
Donna Mancuso
Guest Services...
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I stayed at the Quality Inn on the Family day long weekend for 1 night. Check in was smooth. The staff were not overly friendly, but were still nice.
The only bad thing I have to say about this hotel is its appearance on the outside. It looks very old and dumpy which made me nervous when we pulled in....
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I stayed at the Quality Inn on Jan 28th for 2 nights. While the room was OK I was extremely disappointed at the level of customer services provided by the front desk staff.The front desk was given strict(orders per her statement) to disallow guest any use of printers even the boarding passes or driving directions.However, I was instructed to go...
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Thank you for posting your review about our property.
Our Quality Hotel strive on customer service and guest satisfation and although you did not have a good experience at our property your comments make us work harder to make sure each guest feels welcome.
The is no such policy at our property to not print boarding passes etc. for guests...
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651 Reviews
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