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All 9 North York hotels »

Novotel Toronto North York

3.5 of 5
3 Park Home Avenue, North York, Ontario M2N 6L3, Canada
Hotel amenities
Ranked #1 of 9 hotels in North York
3.5 of 5 stars 198 Reviews
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198 reviews from our community

What travellers say about this hotel
  • Very clean(5)
  • King bed(4)
  • Front desk staff(3)
  • Great value(3)
  • Subways stations(3)
Traveller rating
    52
    82
    36
    13
    15
Only show reviews for Family (38) | Couples (52) | Business (62)
Date Rating
Chris10111
London, United Kingdom
1 review
2 of 5 stars Reviewed 4 February 2012 NEW

Stayed in this hotel December 2011 for a wedding. The hotel room was very nice and clean. The hotel lounge was nice also. In getting ready for the wedding, we wanted to listen to some music. There was a clock-radio in the room, but I remember it being very confusing to operate (and I have a masters degree in a... More

Was this review helpful? Yes
Michael SINGER, General Manager at Novotel Toronto North York, responded to this review
6 February 2012

Thanks for the review. We use a great system that is in many hotels to offer movies and "bespoke" music.. you can choose the genre, etc. As a failsafe, there is a final screen that asks you to confirm your choice and that you will be charged. Once confirmed, your selection is added to your account. However I do think... More

bmclark
Kingston, Canada
1 review
1 of 5 stars Reviewed 3 February 2012 NEW

Terrible Experience My friends and I stayed at the Novotel for New Years and thought all was well until I got home and received a charge on my visa bill for $100 that shouldn't be there. I called to complain thinking maybe there was a mistake and was told by the lady on the phone that it was a charge... More

Was this review helpful? Yes
Michael SINGER, General Manager at Novotel Toronto North York, responded to this review
6 February 2012

Thanks for the review, please let me say we welcome ALL ages to the hotel, being a young adult does not affect the service and hospitality you receive. You are correct about the minibars, they are controlled by a sensor under each beverage, take one off the sensor and it is auto charged to your account. We maintain them regularly... More

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yangsam
Contributor
12 reviews
1 helpful vote
4 of 5 stars Reviewed 30 January 2012

We had just moved out of another hotel due to the noise and cleanliness of a US based hotel chain to our disappointment. Novotel let us go up to one of the rooms to check it out before booking. When they heard that a senior was with us, they found a room with handicap access. Pros: staff is very professional... More

Was this review helpful? Yes
Michael SINGER, General Manager at Novotel Toronto North York, responded to this review
6 February 2012

Thanks for taking the time to post a review, always nice to hear you came to us from a competitor. I have to admit internet access thru the television is a little confusing and not as fast as our complimentary wifi... I opened up more bandwidth last week, so even quicker now. Look forward to welcoming you back to our... More

ubergirlcanada
Ottawa, Canada
Reviewer
5 reviews
1 helpful vote
3 of 5 stars Reviewed 21 January 2012

Beautiful hotel, perfect location for the business I needed to complete and staff was accommodating. Wifi was an issue, they have problems through out the building. They even provided wifi signal boosters which in my case did not improve the situation. Unfortunately the rooms are not hardwired, so I ended up using the lobby computer much of my staff. The... More

Was this review helpful? Yes
Michael SINGER, General Manager at Novotel Toronto North York, responded to this review
23 January 2012

Thanks for your review, however noticed you stayed way back, last August. So just wanted to confirm that the wifi is now super fast.... all upgraded thru fibre in the past couple of months and also increased amount of bandwidth per user!! Please come back and try us again. Regards, Michael. More

Kanuckabroad
Ontario
Senior Contributor
31 reviews
22 helpful votes
4 of 5 stars Reviewed 20 January 2012

This was a basic 3.5-4 start hotel. It was clean, comfortable, reasonably priced and we would stay here again if we were planning to see a show at the Arts Centre again. Don't stay if you are looking for super-luxury, but for the price it was worth it and we liked the king-sized bed. The restaurant, Trio, was a gem... More

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JeanTalon
Montreal, Canada
Contributor
14 reviews
3 helpful votes
2 of 5 stars Reviewed 17 January 2012

Spent a couple of nights there with my husband and 2 children. The rooms need refreshing. The water temperature of the pool was too cold, so was the temperature overall sitting on the pool area. Some friends came and had brunch with us at the hotel restaurant. The waiter put the bills on the table and kept on coming to... More

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Michael SINGER, General Manager at Novotel Toronto North York, responded to this review
20 January 2012

Thanks for posting a review, disappointed that you did not enjoy your stay with us. Just wanted to emphasise how important guest security is. Afew years ago we had to remove the additional deadbolt, I believe because of local fire regulations, however there is an optional deadbolt built into the main door lock, which does not allow anyone access. Unfortunately... More

Posted by an Accorhotels.com traveller
Newmarket, Ontario, Canada
4 of 5 stars Reviewed 17 January 2012

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Michael SINGER, General Manager at Novotel Toronto North York, responded to this review
20 January 2012

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Jim H
Hartford, Connecticut
1 review
3 of 5 stars Reviewed 12 January 2012

Here on business for a week, and found highs and deep lows in this supposed high-end line. The king bed left me dead to the world, the room heat was generally controllable, the housekeeping staff leaves the room sterling. But: —The front desk staff was no-star accommodating. Room refrigerators in the house? No. Humidifiers for extremely dry room air? No.... More

Was this review helpful? Yes
Michael SINGER, Manager at Novotel Toronto North York, responded to this review
13 January 2012

Oops, clearly we let ourselves down, and obviouslky did not talk to you... simply because there is so much to see and do in the area... including a vast array of restaurants within a block of the hotel, a supermarket and LCBO store that can be reached without having to venture outside and a great theatre within 5 minutes walk...... More

Posted by an Accorhotels.com traveller
Ottawa, Ontario, Canada
1 review
5 of 5 stars Reviewed 7 January 2012

excellent from start to finish ... courtesy, cleanliness, convenience all tops ... would stay there gain anytime again. perhaps they could put night chains on room doors, but overall security was good, with controlled elevator access. did not visit restaurant or other amenities, but room service menu was vairied and service prompt.. More

Was this review helpful? Yes
Michael SINGER, General Manager at Novotel Toronto North York, responded to this review
13 January 2012

Many thanks for mentioning Marihan, a great team member, great attitude and, yes, a great smile. We've all worked hard in Trio to create a friendly and professional restaurant that offers great food and service. Thanks for recognising. Regards, Michael. More

Joe M
Toronto, Canada
2 reviews
1 helpful vote
5 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

Stayed at the novotel north york for one night...celebrated my birthday with the wife. The location was perfect. the service was absolutely amazing and the room was nice!! I couldn't find one thing to complain about. I am usually picky, but really could find nothing wrong with this hotel. We had breakfast in the restaurant which was terrific. Thank you... More

Was this review helpful? Yes

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Novotel Toronto North York Also Known As

  • Accor North York
  • Novotel North York
  • North York Novotel
Address: 3 Park Home Avenue, North York, Ontario M2N 6L3, Canada

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