Terrible Experience My friends and I stayed at the Novotel for New Years and thought all was well until I got home and received a charge on my visa bill for $100 that shouldn't be there. I called to complain thinking maybe there was a mistake and was told by the lady on the phone that it was a charge... More

We had just moved out of another hotel due to the noise and cleanliness of a US based hotel chain to our disappointment. Novotel let us go up to one of the rooms to check it out before booking. When they heard that a senior was with us, they found a room with handicap access. Pros: staff is very professional... More

Beautiful hotel, perfect location for the business I needed to complete and staff was accommodating. Wifi was an issue, they have problems through out the building. They even provided wifi signal boosters which in my case did not improve the situation. Unfortunately the rooms are not hardwired, so I ended up using the lobby computer much of my staff. The... More

This was a basic 3.5-4 start hotel. It was clean, comfortable, reasonably priced and we would stay here again if we were planning to see a show at the Arts Centre again. Don't stay if you are looking for super-luxury, but for the price it was worth it and we liked the king-sized bed. The restaurant, Trio, was a gem... More

Spent a couple of nights there with my husband and 2 children. The rooms need refreshing. The water temperature of the pool was too cold, so was the temperature overall sitting on the pool area. Some friends came and had brunch with us at the hotel restaurant. The waiter put the bills on the table and kept on coming to... More

Here on business for a week, and found highs and deep lows in this supposed high-end line. The king bed left me dead to the world, the room heat was generally controllable, the housekeeping staff leaves the room sterling. But: —The front desk staff was no-star accommodating. Room refrigerators in the house? No. Humidifiers for extremely dry room air? No.... More

excellent from start to finish ... courtesy, cleanliness, convenience all tops ... would stay there gain anytime again. perhaps they could put night chains on room doors, but overall security was good, with controlled elevator access. did not visit restaurant or other amenities, but room service menu was vairied and service prompt.. More

Stayed at the novotel north york for one night...celebrated my birthday with the wife. The location was perfect. the service was absolutely amazing and the room was nice!! I couldn't find one thing to complain about. I am usually picky, but really could find nothing wrong with this hotel. We had breakfast in the restaurant which was terrific. Thank you... More