very helpful check-in staff; easy parking (little pricy 24hrs. $20. but free in-out); dinner in the Sparks Lounge restaurant was excellent, very affordable, and exceptional staff; Deluxe studio room was huge, small kitchenette with basic utensils, microwave, etc. (great for snacks); extremely comfortable bed and linen; etc. etc. ONLY problem...all floors do not have an ice machine (very important for...
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The staff were friendly & informative at every interaction (front desk, restaurant and shop). The meal we had in the restaurant was very tasty.
However the rooms and corridors look like they haven't been redecorated since the 60's. The photos on the website are very misleading. Every element of the room we stayed in; decor, furniture and bathroom was outdated...
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Thank you for taking the time to post your review on Tripadvisor. We were pleased you found our team members to be friendly and informative and enjoyed your meal in our restaurant. It was nice of you to mention how clean the guestrooms were but we were sorry to learn you were disappointed with the decor. We would like to...
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In great location within walking dustance of the sights. Close to many good restaurants. A bit dated though and could do with a referb. Good wi fi connection but not complimentary.
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Thank you for taking the time to offer your feedback through Tripadvisor. We were pleased you found The National Hotel and Suites Ottawa conveniently located to all of Ottawa's attractions. We hope to have to pleasure of welcoming you back in the future.
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This hotel is outdated - need repairs to the bathroom, spot on tub was different color than rest of tub (where it was repaired) - they need to resurface tub, stains on hall carpets, wallpaper is peeling. Plastic handle on toilet & faucets on sink are outdated. I asked for heat to be on in room, a guy helped &...
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Thank you for sharing your feedback regarding your recent stay. We would like to assure you that our team members are committed to making every guest experience a positive one so it is comments such as yours that help us to improve our services where needed and to ensure that your observations about our product are forwarded to those who...
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Good location aside, this hotel is a little on the dated side but clean. The elevator is tiny, and a little out of the way from the reception desk. My first stay here wasn't a great one: they were testing fire alarms, and I had one of the hotel employees walk into the room without so much as a knock,...
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Thank you for taking the time to share your experience and mention the cleanliness of our hotel. We were sorry to learn your first visit with us was disappointing. Please accept our apologies and assurance that your experience is not reflective of our usual high standards. Although it is not always easy to receive negative criticism, it helps us to...
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Stayed one night at this hotel as a tourist in Ottawa (my stay was limited to check-in, parking, sleeping, morning shower, breakfast buffet, and check-out).
- Check-in was fairly quick (no one was in front of me). Service was polite.
- Parking is $20 for over night (undgerground with in/out privilages)...no valet.
- Room ("premier suite") was clean (sheets/floor/appearance); good...
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Thank you for your very thorough review of The National Hotel and Suites Ottawa. We’re glad you found the suite a good size and enjoyed the beautiful view of our nation’s capital. Our Team will appreciate your kind comments as they pride themselves on offering warm and friendly service to all of our guests. Thank you also for mentioning the...
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Stayed one night in late April. Room was somewhat dated, And the heat did not word properly. ate at thé Sparks lounge where the bun of my burger was extremely stale. as well I did not get the wake up call I had requested. on the positive side, thé staff where vers politesse And freindly. with many other choices in...
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Thank you for sharing your experience and complimenting our Team Members politeness and friendliness. We strive to exceed our guest’s expectations and were very sorry to learn this was not your experience during your stay. Please accept our apologies. We hope that you will reconsider and allow us an opportunity to welcome you back.
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In another hotel with less helpful and professional staff our stay could well have been a disaster. It started off with the 2 room suite that we reserved having been given away to someone else. Dominique at the desk was determined to do everything she could to make us happy even though there were no longer any of those suites...
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Thank you for taking the time to share your review of The National Hotel and Suites Ottawa. We’re pleased that you enjoyed your stay and found our central location a great spot for touring the nation’s capital. Your very kind comments concerning our Team Members will be shared with everyone here at The National Hotel and Suites Ottawa. It’s always...
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I used to stay at the National all the time when it was the Delta and it hasn't changed much except for the clientele; without the executive privilege programs and perks, it is mostly families now so it comes with kids running and yelling in the halls. I stayed one night while in Ottawa on business because I needed a...
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Thank you for taking the time to share your experience through Tripadvisor. We were pleased you found the same great service and facility at The National Hotel and Suites Ottawa that you’ve come to expect over the years. We certainly do welcome families. Most families find our bigger suites and facilities, including an indoor pool and waterslide, offer them great...
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Our family of 5 stayed at the hotel for a tournament during March Break. We booked with 11 other families. The National Hotel was chosen because all of the families had requested 2 real beds (not sofa beds). Other hotels in the vicinity offered to the group could only offer one bed with a pull out. The rate we were...
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Thank you for your great feedback on Tripadvisor. We were pleased the suite provided the space your family needed, and that your group enjoyed being able to get together in the hospitality suite. We’re sorry that your child was not comfortable on the sofa-bed and will follow up on your comments. We hope your to have the chance to welcome...
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