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The National Hotel and Suites Ottawa, Ontario Reviews

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The National Hotel and Suites Ottawa

3.5 of 5
361 Queen Street, Ottawa, Ontario K1R 7S9, Canada (Formerly Delta Ottawa Hotel and Suites) (Byward Market Area)
Hotel amenities
The National Hotel and Suites Ottawa
116 traveller photos
Ranked #33 of 61 hotels in Ottawa
3.5 of 5 stars 243 Reviews
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243 reviews from our community

Traveller rating
    49
    100
    53
    26
    15
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Families
61
 
Couples
52
 
Solo
16
 
Business
68
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Kitchener Ontario
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Good hotel - great location”
4 of 5 stars Reviewed 23 May 2013 NEW

Good facilities. Pool was nice. The slide is only open certain hours and is not in the same room as the pool which is odd. The room was comfortable and spacious (1 bedroom suite)...although the couch needs upgrading - it was miserable to sleep on. The bed in the bedroom was great. Bathroom is dim and needs upgrading. Very odd... More

Was this review helpful? Yes
See 3 more reviews by BFLP for Ottawa
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Bit of a letdown”
2 of 5 stars Reviewed 21 May 2013 NEW

I was very impressed when I first arrived here, the lobby is one of the nicest I've ever seen but once I got out of the elevator/time machine it was a completely different world. The room and hallways were very dated. The wallpaper was starting to peel, the carpets were worn and the old tube TV had the worst reception... More

Was this review helpful? Yes 2
See 3 more reviews by Mpriester for Ottawa
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
24 May 2013

Thank you for your Trip Advisor Review, On behalf of our entire staff at The National we apologize for the concerns you shared about your experience at the hotel. We are planning on re-freshing the rooms in the next few months. Please accept our deepest apology and we hope to see you again when your travels bring you back to... More

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Reviewer
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Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Will not stay here again”
1 of 5 stars Reviewed 17 May 2013 via mobile

I scanned the other reviews for this hotel and am shocked at the variation. This is hands-down the worst hotel I have stayed at in Ottawa. The walls and floor in my hotel room were dirty, the shower wall was dirty, the bathroom light fixture was clogged with dust bunnies, the room was large but incredibly dark - the only... More

Was this review helpful? Yes 2
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
24 May 2013

Thank you for taking the time to offer your feedback through the Trip advisor site. We strive to exceed all of our guest’s expectations and were very sorry to learn this has not been your experience. I do appreciate your feedback. We hope that you will allow us an opportunity to welcome you back. I invite you to contact personally... More

Ottawa
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Great location, great service. But skip the breakfast buffet!”
3 of 5 stars Reviewed 16 May 2013

This hotel is a good bargain for the price, especially if you get room for around $100. The fixtures are kind of outdated and the lounge on the ground floor looks like some dude's fantasy man-cave, but the location can't be beat, and the people who work here are consistently nice and helpful. Haven't used the pool, but looked at... More

Was this review helpful? Yes
See 2 more reviews by kmacalpi for Ottawa
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
18 May 2013

Thank you for your Trip Advisor Review, On behalf of our entire staff at The National we apologize for the concerns you shared about your experience at the hotel. We are planning on re-freshing the rooms in the next few months and will be upgrading our breakfast shortly. Thank you for your feedback it is very much appreciated Please accept... More

Laval, Canada
1 review
“Wonderful!”
5 of 5 stars Reviewed 14 May 2013

We stayed at the hotel for two nights in March of this year (2013). We were 2 adults with 4 kids. We enjoyed the very big suite we had : huge living room, fair bathroom, nice kitchen, big bedroom with patio door. All was clean and very nice. There is a wonderful pool with a spa and in the room... More

Was this review helpful? Yes
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
18 May 2013

Thank you for taking the time to complete a Trip Advisor Review. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at The National we thank you for your business and we hope to see you again when your travels bring you back to the area! Kind Regards, Darryll Hunter... More

Saint Hyacinthe, Canada
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Good hotel, great emplacement”
4 of 5 stars Reviewed 13 May 2013

Good hotel, was really clean, good service, the only problem is that the hotel is becoming old, so it might need a bit of renovation. Reception desk speak french. The Parking is great, you can park early on the day you have a room and can leave up to 2PM after your night!

Was this review helpful? Yes
See 5 more reviews by Mathieulali for Ottawa
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
18 May 2013

Thank you for taking the time to complete a Trip Advisor Review. We are thrilled to see that you enjoyed your time at the hotel. Also Thank You Very Much for the nice comment about the service. On behalf of our entire staff at The National we thank you for your business and we hope to see you again when... More

Montreal
Top Contributor
55 reviews 55 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
“Average”
3 of 5 stars Reviewed 6 May 2013

The National used to be the Delta ( now across the street ) We choose it for the waterslide. The kids were disappointed for the waterslide ( the best one is at the Radisson in Saskatoon). The place is clean but very outdated. I did not think that hotel decor could be outdated so quickly. Food was OK for breakfast.... More

Was this review helpful? Yes
See 7 more reviews by GMforever for Ottawa
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
18 May 2013

Thank you for your Trip Advisor Review, On behalf of our entire staff at The National we apologize for the concerns you shared about your experience at the hotel. We are planning on re-freshing the rooms in the next few months. Thank you for your feedback... Please accept our apology and we hope to see you again when your travels... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Loyal, long serving staff fired - this place is going down fast”
2 of 5 stars Reviewed 1 May 2013 via mobile

a while back I posted on the hotel. Well, I take back my recommendation to save my reputation. This hotel has lost its heart and soul and its great food with the abrupt termination of its fine food staff including servers, Ottawa's best maitre'd, and excellent chefs. Accompanying the loss of two restaurants are the filthy conditions in the gym... More

Was this review helpful? Yes
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
2 May 2013

Thank you for taking the time to offer your feedback through the Trip advisor site. We strive to exceed all of our guest’s expectations and were very sorry to learn this has not been your experience. We have also taken note of your comments concerning service levels at the hotel. due to restructuring. We may have a different name, but... More

Dorval
2 reviews
Reviews in 2 cities Reviews in 2 cities
“fantastic from beginning to the end”
5 of 5 stars Reviewed 24 April 2013

Checked in early and it happened to be fantastic from begining to the end. The receptionist was very nice, took the time to explain all about the hotel and give out information on the tourist attractions and the times of opening of parliment visits, musiums etc and every detail was correct. It is good to have such helpful staff working... More

Was this review helpful? Yes
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
29 April 2013

Thank you for taking the time to complete a Trip Advisor Review. We are thrilled to see that you enjoyed your time at the hotel. Also Thank You Very Much for the nice comment about the service. On behalf of our entire staff at The National we thank you for your business and we hope to see you again when... More

Edmonton, Alberta
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
58 helpful votes 58 helpful votes
“Still helped by Delta DNA and good staff...”
3 of 5 stars Reviewed 21 April 2013

I stayed at the National for three nights in April. The hotel was a Delta in years past and it shows. The rooms are nothing fancy; but they are well appointed. However, the need for renovation is in evidence. Little things that date the hotel would be cigarette burn stains on the furniture or the presence of a CRT style... More

Was this review helpful? Yes
Darryll H, General Manager at The National Hotel and Suites Ottawa, responded to this review
29 April 2013

Thank you for taking the time to complete a Trip Advisor Review. I appreciate the feedback regarding the rooms. We have already taken care of issues mentioned. Also Thank You Very Much for the nice comment about the service. . Different hotel name, but we have the same Amazing Staff. On behalf of our entire staff at The National we... More

 
 
The National Hotel and Suites Ottawa
The National Hotel and Suites Ottawa
3.5 of 5 stars 243 reviews
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Additional Information about The National Hotel and Suites Ottawa

Also Known As:
Delta Ottawa Hotel Ottawa
Delta Ottawa Hotel
Delta Ottawa
Ottawa Delta
The National Hotel And Suites Ottawa Ontario
Address: 361 Queen Street, Ottawa, Ontario K1R 7S9, Canada (Formerly Delta Ottawa Hotel and Suites)
Region: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar/Lounge Business Centre Fitness Centre Children Activities Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotels in Ottawa
Price range (per night): S$164 - 294
Hotel Class:3.5 star (3.5*)
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The National Hotel and Suites Ottawa
361 Queen Street
Ottawa, Ontario K1R 7S9
Canada
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