The staff and I read your review, and would like to thank you for writing such positive things about our hotel's service and cleanliness. I truly appreciate your comments regarding the breakfast, which is a new offering for us, as well as your description of how our suite features suited your needs. The staff and I would like to thank... More

Amy - The feedback provided in your review is much appreciated. Please know that we are sincerely sorry you were disappointed in both your guest suite and our service. As this hotel’s manager, I can assure you that I am meeting with all of our team members to review our customer service standards, plus coach them on different ways to... More

Thank you so much for sharing your experience with us. We appreciate you letting us know that our smoking area was not suitable for you. We are sorry for this issue, but are happy to read that we provided you with an alternative where you could enjoy the hotel and the view. Thank you for choosing Extended Stay Hotels. We... More

Thank you for your encouraging review of our property. Please accept our apologies that your in-laws stay was impacted by an odor coming from a different guests room. Still, we are thrilled to know that we were able to provide you great service and value. Especially so, that you were able to enjoy our in-rooms kitchens and comfortable beds. Thank... More

Thank you for the feedback about your stay at our hotel. Your comments in regards to the staff's friendliness and the level of cleanliness in your room are much appreciated; yet, I was disheartened to read that noise disturbed your stay and that you found the hotel hallways to be dirty. As this hotel’s manager, I can assure you that... More

George - Thank you for posting a review about your stay at our hotel. Please accept our apologies that you found the furniture in your room to be in need of repair. Still, we are pleased to know that we were able to address your issues and provide helpful, friendly service. Thank you again for posting your review. I do... More

Paulo - Thank you so much for sharing your experience with us. I am glad to hear that you were pleased with the value, location, and our team. I am sorry to hear that the grab and go breakfast did not meet your expectations. It is one of our newest offerings, so we are working to perfect what is available... More

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that you experienced some speed issues with the internet connection. We are sorry for this, but are happy to read that we provided you with a convenient and comfortable stay. Thank you again for your review. We look... More

It is so rewarding to read that you had a pleasant stay with us. Thank you for your comments. We are thrilled we were able to provide you and your Husband a secure, welcoming place to stay for your Friday evening out. The staff and I would like to thank you again for posting your review. We look forward to... More