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All 61 Ottawa hotels

Sheraton Ottawa Hotel

3.5 of 5
150 Albert Street, Ottawa, Ontario K1P 5G2, Canada (Byward Market Area)
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Sheraton Ottawa Hotel
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71%
Ranked #21 of 61 hotels in Ottawa
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235 reviews from our community

Traveller rating
    67
    89
    49
    21
    9
See reviews for
Families
40
 
Couples
50
 
Solo
19
 
Business
108
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Toronto, Canada
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 18 June 2013 NEW

I do prefer to stay at the SPG brand hotels - they have always accommodated and issues or concerns quickly. This hotel is dated - the dark paneling makes the rooms feel more closed in. The staff - as always are friendly and helpful. The Sheraton was $100 cheaper per night then the Westin - although the Westin does have... More

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Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

I attending training at the Sheraton Hotel on June 10 and 11, 2013. I was impressed by so many aspects of the hotel, such as the maintenance of the property, the quality of the meals, the friendliness of the staff, and the overall comfort of the property. The Sheraton Hotel in Ottawa is exceptionally well-maintained. From the cleanliness of the... More

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Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

Really great service! I was especially happy with the valet parking. Everyone was really helpful, and the location was great. Very close to Parliament, the market and shopping. The bed was extremely comfortable, and the room was very clean. I would stay again.

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Ottawa, Canada
1 review
5 of 5 stars Reviewed 6 June 2013

This is the third year in a row that my annual work function has been held at the Sheraton Hotel in Ottawa. Our most recent event was originally going to be held in the Penthouse but after indicating our needs to the service staff, they recommended that we would be more comfortable in the Rideau Room and they were absolutely... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review
11 June 2013

Hello Audia B, Thank you for taking the time to share your wonderful comments and praise for our banquet & catering team. It is great to hear that your group was highly satisfied with the excellent service we provide all of our guests and our attention to detail for special events and meetings such as yours. I will certainly forward... More

Ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 17 May 2013

We stay at Starwood properties as they have a very good loyalty program. We stay at this Sheraton more than any other. As usual the staff are wonderful from the front desk to housekeeping, all genuine, kind and courteous but we had a very pleasant surprise on our most recent stay. As Platinum members we use the Club Lounge for... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review
22 May 2013

Hello Midlandtourist, Thank you for sharing your wonderful experience. I must say, it was a delight to read your review. I am very pleased to hear that our Culinary team and Chefs were so involved in making your stay and experience in the Sheraton Club Lounge a memorable one. Having dietary restrictions can make traveling and eating out a hassle;... More

Saint John, Canada
1 review
4 of 5 stars Reviewed 13 May 2013

I have stayed at the Sheraton quite a few times for committee meetings with my professional association. The hotel ideally located. You are within walking distance of many of the attractions. The rooms are alright although the ones closer to street level are noisier due to traffic. A pair af ear plugs and you're fine. The bed was superb. The... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review
22 May 2013

Hello Janet S, Thank you for sharing your experience. It is great to hear that our staff is very attentive to you and your colleagues during your meetings at our hotel. I will pass your compliments on to our Chef regarding the wonderful breakfast buffet. I am also pleased to hear that you found our Sheraton Sweet Sleeper bed to... More

Ottawa, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 12 May 2013

My company meetings bring me to the Sheraton several times a year. It is nice to be recognized and remembered by the staff. The serving staff (Keppel, Khefifi, Kristen & Arrun) were great. They ask about you and remember some of our personal preferences. Great to have dinner with friends. Sheraton has great beds and new swipe cards that don't... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review
22 May 2013

Hello PressPSSPOttawa, Thank you for your wonderful review. I am thrilled to hear that our banquet team is so attentive to your needs and always deliver personalized service each time you attend meetings at our hotel. I will certainly forward your comments to the team. I am happy to hear you enjoyed the comfort of our Sheraton Sweet Sleeper beds... More

Glendale, New York
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 7 May 2013

The room was clean and nicely laid out. The Bed was comfortable. Plenty of closet space. It was noisy though. I could hear people in the hall and whenever a door was closed anywhere in the corridor, it was like a blast. What is it about hotel doors, even when you try to close them "Gently" they have to make... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review
22 May 2013

Hello Michael O, Thank your sharing your feedback and experience. I am pleased that our staff was friendly and courteous during your recent visit and that your room was clean and spacious. I am sorry to hear that you felt misinformed regarding our parking fees, however this information is listed on our website under "hotel features". I will certainly share... More

Regina, Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 7 May 2013

Stayed here for 2 nights in May. The room was quiet at night. The fitness centre was small but had everything I would expect to have in a gym. Had supper one night in the hotel & tried their baked salmon and it was amazing. Definitely a great place to stay since it is close to sparks street, parliament hill... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review
22 May 2013

Hello Girlandherdog, Thank you for taking the time to share your experience. I am pleased to hear that you feel we are an excellent choice in Ottawa. I will forward your wonderful feedback to our staff and I will be sure to give your compliments to the Chef. We look forward to welcoming you back soon. Warm regards, Rob Roy... More

Ottawa, Canada
Top Contributor
51 reviews 51 reviews
51 hotel reviews
Reviews in 33 cities Reviews in 33 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 27 April 2013

Located in the business area of downtown Ottawa. Rooms are very dated, below the standard of a typical Sheraton. However, the lounge was recently renovated, and the staff member on duty was extremely friendly and helpful. Lounge breakfast was typical of Sheratons, and offered convenient bags to take items to go. Hotel only offers valet parking - note that on... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review
6 May 2013

Hello PolarBear777, Thank you for taking the time to share your comments. I am happy to hear that you enjoyed your experience in our newly renovated Sheraton Club Lounge. I am also happy to report that we are scheduled to complete our guest room renovation project this summer. We look forward to welcoming you back. Warm regards, Rob Roy General... More

 
 
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Additional Information about Sheraton Ottawa Hotel

Also Known As:
Sheraton Ottawa
Ottawa Sheraton
Sheraton Ottawa Hotel Ontario
Address: 150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
Phone Number:
Region: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotels in Ottawa
#27 Family Hotels in Ottawa
Price range (per night): S$194 - 352
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more   less 
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