We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 9 St. Catharines hotels »

Best Western St. Catharines Hotel and Conference Center

3.0 of 5
2 North Service Rd., St. Catharines, Ontario L2N 4G9, Canada (Formerly Heart of Niagara Hotel & Conference Centre)
Hotel amenities
Special offer
Earn a $50 Gift Card
Best Western St. Catharines Hotel and Conference Center
3.5 of 5 stars 29 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

29 reviews from our community

    Trip type
Traveller rating
    7
    9
    9
    3
    1
Date Rating
Toronto, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 13 May 2012

Stayed here in early May 2012. They had JUST finished renovating the top floors. I stayed in a brand new suite... great room, lovely kitchen and seating area. No complaints about the room at all. The clientele at this Holiday Inn is very diverse... from business people attending conferences, to families in town for sports tournaments. There is a bowling... More

Was this review helpful? Yes
Ottawa, Canada
Senior Contributor
30 reviews 30 reviews
Reviews in 11 cities Reviews in 11 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 9 May 2012
1
person found this review helpful

I stayed here on a Friday night and I was really happy with everthing associated with this hotel. The hotel had easy access to and from the QEW and was really easy to find. Check-in was a breeze, the receptionist was really friendly and gave great directions to my room, which could had been a hassel due to the way... More

Was this review helpful? Yes
Waterloo, Canada
Senior Contributor
27 reviews 27 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 9 April 2012
2
people found this review helpful

Every year we volunteer at Ribfest in St. Catharines and stay at this hotel. We've stayed at other hotels but this one is perfect because it has both an indoor (salt water) and outdoor pool along with many other amenities. It is walking distance to several restaurants and has easy access to the highway. The rooms are standard fare but... More

Was this review helpful? Yes
See 2 more reviews by Luv2cook2 for St. Catharines
Halifax, Canada
Senior Contributor
23 reviews 23 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 23 March 2012

Was overall a good experience for meetings aside from a few glitches. A good value for the money and renovations done made it a comfortable stay. More

Was this review helpful? Yes
See 2 more reviews by AnnafromCanada for St. Catharines
Bangor, Maine
Top Contributor
76 reviews 76 reviews
Reviews in 42 cities Reviews in 42 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 18 March 2012
1
person found this review helpful

I have stayed here a couple of times. I have had problems with getting a room that does not have a smokey smell to it, even if it is a non smoking room. Finally got a room on this trip that the air was decent. Nice lobby, but rooms need a renovation. More

Was this review helpful? Yes

Travellers are raving about these St. Catharines hotels

Four Points by Sheraton St. Catharines Niagara Suites
4 of 5 stars
Show Prices ABS:HotelCheckRates-d183021?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Hilton Garden Inn Niagara-on-the-Lake
4 of 5 stars
Show Prices ABS:HotelCheckRates-d589642?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
White Oaks Conference Resort & Spa
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d182950?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Canadas Best Value Inn St. Catharines
4 of 5 stars
Show Prices ABS:HotelCheckRates-d188378?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Springbank House B&B
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1223098?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 February 2012

We stayed for our 1 year Anniversary. We received a special offer through Wag Jag (Jaunt.ca) with complimentary Wine and free breakfasts. The management staff arranged a surprise dessert for out departure. It was very relaxing to stay there, and we hope to visit again, Tami Riley made us feel right at home!. Thank you! More

Was this review helpful? Yes
Cleveland, Ohio
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 January 2012

I, we have stayed here before. After some remodeling the hotel and rooms are much better. The location is great where many things in the very close proximity. Hockey teams stay here a lot, because many rinks are near by. Bar, restaurant is inside, new tvs, refrigerators, remodeled bathrooms with additional sink outside for the second person. This is my... More

Was this review helpful? Yes
southwest ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 22 December 2011
2
people found this review helpful

When you check in you need to sign an agreement with a bunch of conditions on your stay such as your kids won't be playing in the halls and there is a curfew of 11pm. Fine - I understand they've had teams before who obviously upset other guests. When I mentioned that as I was reading the form, I was... More

Was this review helpful? Yes
Hamilton, Canada
1 review
3 of 5 stars Reviewed 2 December 2011

Although the service, food and facilities are ok, this Hotel is not that accommodating with small businesses using their facilities. Their daily rates for renting a 10-person meeting room are stratospheric and they are pretty inflexible when it comes to adjusting their rates. They have to realize that not every business using their facilities is a Fortune 500 company. Also,... More

Was this review helpful? Yes
Alana Halford-Bowles, Manager at Best Western St. Catharines Hotel and Conference Center, responded to this review
5 December 2011

Thank you for taking the time to convey your feedback regarding a recent stay small meeting at the Best Western Hotel & Conference Centre, St. Catharines. Your willingness to share your thoughts with us is genuinely appreciated by our entire team, so we can continually strive to serve you better. I apologize for your discontentment with our meeting room rental... More

New Brunswick
Senior Contributor
44 reviews 44 reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 November 2011
2
people found this review helpful

Had to get a room at short notice & called around to see where I could just flop my head down for the night at 2:30 a.m., & the HI Express wanted $159, Comfort Inn was full, so I called the old Holiday Inn that's been converted to Best western in the last couple of years I guess. Their rate... More

Was this review helpful? Yes
Alana Halford-Bowles, Manager at Best Western St. Catharines Hotel and Conference Center, responded to this review
11 November 2011

Dear NBHabsfan, Thank you for taking the time to provide us with you comments about your recent stay with us at the Best Western Hotel & Conference Centre. We love hearing about our guests experiences. We are glad that you were pleasantly surprised with our hotel; we take pride in our hotels appearance as it has been well maintained over... More

Travellers who viewed Best Western St. Catharines Hotel and Conference Center also viewed

Capri Inn
4.5 of 5 stars 103 Reviews
St. Catharines, Ontario
Show Prices ABS:HotelCheckRates-d1043632?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Holiday Inn Hotel & Suites St. Catharines Conference Centre
Show Prices ABS:HotelCheckRates-d188279?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Days Inn St Catharines Niagara
3.5 of 5 stars 14 Reviews
St. Catharines, Ontario
Show Prices ABS:HotelCheckRates-d188172?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 9 hotels in St. Catharines, ranked by popularity »

Been to Best Western St. Catharines Hotel and Conference Center? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Best Western St. Catharines Hotel and Conference Center

  • Holiday Inn St Catharines
  • Holiday Inn St. Catharines
  • St Catharines Holiday Inn
  • St. Catharines Holiday Inn
Address: 2 North Service Rd., St. Catharines, Ontario L2N 4G9, Canada (Formerly Heart of Niagara Hotel & Conference Centre)
Price range (per night):* S$159 - 223

Owners: What's your side of the story?

If you own or manage Best Western St. Catharines Hotel and Conference Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Best Western St. Catharines Hotel and Conference Center
Show the lowest price for this hotel (from our partners)
Show Prices