I stayed here May 4 for a 4 day conference. I had wondered why most liked it but others were not impressed. I think the answer lies in the two towers. The queen tower is the nicer tower. Plentiful elevators, newer decorating, convenience to meeting rooms. The Richmond tower is we're I stayed. The carpet is worn, my wife was... More

I stayed at this hotel for 4 nights as part of a conference and found it very good. The room was spacious and spotlessly clean. There was the usual amenities such as hair dryer, iron (and board) and coffee making facilities - in fact, there was a coffee machine with free Starbucks pouches. Check-in was slow and rather painful. There... More

Stayed here for a conference. This is quite a large hotel but everything works very smoothly. Check in was a little wait but not too bad for the crowd that seemed to arrive all at once. Rooms were lovely. Ate at the restaurants several times and found the food to be great! This hotel connects to the Eaton Centre so... More

Most of what the previous reviewers have said is true. The coffee and water in the room is replenished every day, and the foyer and lobby are all newly done. However, the rooms themselves are dated and a little tired. They are certainly not worth $250+ per night. Whilst the location is ideal there are plenty of other hotels within... More

POSITIVE: -delicious Starbucks coffee in the room, free newspaper at your door -beautiful front lobby with a stunning water feature -much larger cable television lineup than most hotels -offered discount at the restaurant for passing on housekeeping during the stay NEGATIVES: -unidentified wet spot (vomit? spilled coffee?) in the hallway for over 18 hours -dirty local magazines covered in coffee... More

From check in to check out everything about this hotel was very good. We had a room on 17th floor with a great view. The room was very well furnished and kept spotlessly clean. Good quality tea and coffee was replenished daily along with a complementary bottle of water. Bed linen, towels and bathroom amenities were plentiful and of good... More

Have stayed here before. Arrived Friday at 7:30 pm for a Saturday conference. Had called ahead to confirm Starwood desk would be opened, to pay for upgrade, to ensure working frig in room, to ensure full size truck would fit in parking garage, and to confirm driving directions around hotel as there is construction everywhere. Disappointed Starwood desk was closed... More

everything for the city. Only one thing missing - that is the Bistro on 2. Went to have breakfast and it had gone. The nicest place to have breakfast - relaxing with good food and service. Sorry, do not like having breakfast in the lobby breakfast/restaraunt/sportsbar - not relaxing, I sat waiting for breakfast feeling uncomfortable - not nice. Please... More

A great hotel in downtown Toronto. Rooms are generously spacious. Beds are comfortable. Location is one of the best you can get in Toronto. Close to the city hall and few walks away from the largest shopping centre in downtown Toronto, Eaton Centre. There is under passage way connected the hotel to many buildings in downtown Toronto, which means... you... More