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All 138 Toronto hotels

Sheraton Gateway Hotel Toronto Airport

4.0 of 5
Terminal 3, Toronto International Airport, Toronto, Ontario L5P 1C4, Canada
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Sheraton Gateway Hotel Toronto Airport
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Ranked #36 of 138 hotels in Toronto
Most recent review
4 of 5 stars Reviewed 18 June 2013
DivineMissMaja Silver Spring, Maryland
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770 reviews from our community

Traveller rating
    261
    306
    133
    48
    22
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Families
142
 
Couples
251
 
Solo
108
 
Business
206
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Silver Spring, Maryland
Top Contributor
54 reviews 54 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 18 June 2013 NEW

This hotel, in Terminal 3, can't be beat when you have an early morning departure, even from Terminal 1, which is (currently) just a short shuttle bus ride away (no problem, even at 4 AM). This was the first time I stayed there since 2009 and I found the hotel still to be in good shape. The room was clean... More

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Vancouver, Canada
1 review
3 of 5 stars Reviewed 17 June 2013 NEW

I've stayed here half a dozen times, unfortunately the experiences keep going downhill. On my last visit, the TV/cable was producing a "snowy" image on all channels. I had to report this to the front desk and ask maintenance to attend. I was on the SPG Club floor and I would expect better quality control - anyway, I returned to... More

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Kingston, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 June 2013 NEW

My wife and I stayed here on a layover night in June. The beds are comfortable, rooms fairly quiet and generally clean. The bathroom and shower were starting to show their age a bit in the room we were in, but other than that, no complaints. As far as location goes, you really can't beat it. We both got a... More

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TimReardon, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review
18 June 2013

Thank you for your feedback following your recent stay in our hotel. I am glad that you had a comfortable stay and a restful night. I am sorry for any confusion with our check in line. We do have stanchions in place to guide our guests but sometimes that does not always help. I have noted your comment and will... More

Canada
Top Contributor
119 reviews 119 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 11 June 2013

I have stayed at this hotel many times over the past few years. It is very convenient. Right now, the link train is being upgraded so you take a shuttle bus from Terminal 1 to 3. It's less convenient but still quick and easy. Beds are comfortable with nice linens. I sleep well. Wake-up calls are prompt. The express check-out... More

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TimReardon, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review
18 June 2013

Thank you for taking the time to share your experience following your stay with us. I am sorry for the inconvenience with our line up at check in. We will look at this process again for improvement. We look forward to welcoming you back soon. Sincerely, Tim Reardon General Manager More

Idaho Falls, Idaho
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 June 2013

I've stayed here several times, and the only reason has been the convenience of being able to walk out of the hotel and directly into the terminal for a 6 am international flight. it's not a BAD hotel by any means, but for the price, I'd expect a GREAT product, and it just doesn't deliver. At check-in, standing in the... More

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TimReardon, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review
6 June 2013

Thank you for taking the time to share your experience during your last visit to our hotel. All our valued Platinum level SPG members receive complimentary access to the internet while staying with us. I am sorry if this was not offer to you and more importantly that my agent did not follow up on a promise to look into... More

Cambridge, Canada
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 June 2013

My son (12 Years old) checked in for a next day flight. Location was great. Easy to find and super convenient. No need to wait for a shuttle bus. That is a plus. Check in was simple and front desk person was nice. Room was nice. We had 2 double beds. Updated and clean. Unfortunately we didnt have a runway... More

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Halifax, Canada
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 June 2013

The biggest reason for staying at the airport hotel is to get some needed rest between flights. We arrived late, got checked in quickly and truly enjoyed the high quality and comfortable bed before getting up early, quickly checked out and on our way. The only glitch, which isn't the hotel's fault, is the frustrating GTAA policy of insisting on... More

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed 2 June 2013 via mobile

The hotel was very clean, comfortable room and a very convenient location, being connected to Terminal 3. Only negative was the restaurant/food/prices. For the price of the food, it was rather plain (even though the write up on the menu makes it sound fantastic). The service was ok, but nothing spectacular. I guess they figure they have a captive audience,... More

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TimReardon, General Manager at Sheraton Gateway Hotel Toronto Airport, responded to this review
12 June 2013

Thank you for your feedback following your recent visit to our hotel. I am glad that you had a comfortable stay but sorry that you did not enjoy your dining experience. We truly value your feedback and would like to learn more about your experience, please reach out to me at the hotel so that we can follow up on... More

Alberta, Canada
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 June 2013

This is the 4th or 5th time I've stayed here and it's always convenient. Clean, comfortable, quiet with a nice gym and a terrific lobby. I only wish there was free water in the room (there is Starbucks!).

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See 5 more reviews by wqh for Toronto
West Sussex, England
Senior Contributor
48 reviews 48 reviews
38 hotel reviews
Reviews in 43 cities Reviews in 43 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 30 May 2013

Used this hotel as we had a connecting flight which involved a night's stay in Toronto. Check-in was swift and smooth, the room was clean, modern and well equipped. Beds were comfortable and hotel was quiet. Although on the airport, we did not suffer from plane noises at all and getting the free bus was no problem and took a... More

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Additional Information about Sheraton Gateway Hotel Toronto Airport

Also Known As:
Sheraton Toronto
Sheraton Hotel Toronto Airport
Toronto Sheraton
Sheraton Gateway Hotel Toronto
Address: Terminal 3, Toronto International Airport, Toronto, Ontario L5P 1C4, Canada
Phone Number:
Region: Canada > Ontario > Toronto
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotels in Toronto
#32 Family Hotels in Toronto
#33 Business Hotels in Toronto
Price range (per night): S$171 - 317
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The only hotel located inside Toronto's International Airport. It's the perfect choice for comfort and convenience. ... more   less 
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