My family and I (three people in total) were victims of a rescue flight that found us stuck in Toronto for 2 days before we could get a flight to our final destination (Orlando).
Our airline provided us with the Doubletree Hotel and it was very easy getting the shuttle bus from the terminal to the hotel.
When we checked...
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Dear blueice0416,
Thank you for your amazing review regarding the DoubleTree by Hilton Toronto Airport. Even though you were in the midst of a very difficult experience, we are proud that our Team Members were able to make your short time with us, as enjoyable as your vacation itself. We are very proud of the service our Team Members provide...
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TO Management of HILTON
We went down with a hockey team - driving 3 hours, for our girls to play in the Provincials. On the first night - 3 of our girls got stuck in the elevator, management told us it would be a 15-20 minute wait, after we arrived at the elevator to talk to our girls who had...
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Dear Sg,
The DoubleTree by Hilton Toronto Airport takes safety of our Guests as our highest priority. The Hotel was made aware by the Fire Department and elevator company that the cause of the elevator stopping was a direct result of the young ladies jumping in the elevator during operation. The Hotel Manager on Duty was at the elevators when...
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Fool me once, shame on you. Fool me twice, shame on me! Fortunately, the second time I wasn't actually staying at this hotel. Mind you through this episode, I'm either Diamond or just below (literally by a day or a few) with Hilton annually.
1) March 2011 - I had an absolute nightmare experience with this hotel. A colleague from...
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Dear LutosFriend,
My name is David Quinn and I am the Director of Operations at the Doubletree by Hilton Toronto Airport. I would first like to apologize for the disrespect the hotel showed by no member of the hotel’s management team communicating with you after your experience at our hotel. Your experience was extremely unfortunate and by us not directly...
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Excellent service from the hotel staff, hotel and room conditions are very plesant.
Swimming pool is good for families.
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Clean rooms, nice staff, great shuttle-bus drivers who go out of their way to accomodate. But get your wallet out if you want to eat or drink anything here. Two of us sit down to breakfast, in the main dining area of the hotel. One of us gets the continental buffet, one of us orders a couple of eggs and...
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Dear Auklazer,
Thank you for your recent review of the DoubleTree by Hilton Toronto Airport. The Hotel and it's Team Members appreciate your kind words about the service levels you received. Please be aware that you are definitely a vip in our view! The beverage charge in the Executive Lounge is inclusive of taxes which would make the price seem...
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I stayed at this hotel for the week-end of March 23-25 for a womens retreat. It was a retreat indeed as the hotel is extremely beautiful, clean and decently priced. The hotel is very close to the airport, you can hear and see airplanes flying above if you have nothing to do.The room is of a very good size; there...
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Dear Bose530,
On behalf of all our Team Members we would like to thank you for the amazing review of your recent stay at the DoubleTree by Hilton Toronto Airport. You eloquently described all the great features our hotel as to offer. The hotel has always been proud to offer complimentary wireless internet throughout the hotel as well as over...
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I've been staying at this hotel every year in january for a convention, rooms are nice and there's enough space, bathroom is typical american hotel style, with shower in bathtub which I hate. Breakfast was served in the hotel restaurant, but often was crowded and staff was poor.
Good choice of restaurants inside the hotel, the one I prefer was...
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Dear i_picci,
Thank you for sharing your experiences regarding your last stay at the DoubleTree by Hilton Toronto Airport. The Hotel and its Team Members take your comments as a challenge to improve our service levels so that on your next visit we exceed all your expectations. Only with the comments from valued Guest's such as you are we able...
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We stayed here for 2 nights on business and I found it very attractive and comfortable. The room was large with a king bed and sitting area. There were 2 closets and a great TV.
There are many great options for food. We loved the breakfast buffet and also enjoyed a late night dessert in the same place. There are...
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Dear Onvoyage_3,
Thank you for your wonderful review of the DoubleTree by Hilton Toronto Airport. Your comments and description of your stay will definitely be helpful to future travellers to our hotel. We just recently update our breakfast buffet and appreciate the feedback as we are always looking to improve!
Happy Travels!
David Quinn
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This hotel is in definite need of a make-over. Paint on the ceiling in the bathroom was peeling, toilet barely flushed, room temperature varied from super hot to super cold. This airport is just down the street from the largest runaway at the Airport so extremely noisy. Guests in the next room were having a conversation at 1 am &...
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Dear Missbhavn,
I would to thank you for taking the time to share your experience with your stay at the DoubleTree by Hilton Toronto Airport. Based on your review we definitely have some work to do! Your comments and feedback are essential for us to work on improving our service and product to not only meet, but of course exceed...
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I upgraded to a corner suite on the second floor with a king size bed. The suite had nice furniture but the walls looked tired and the bed was not very comfortable. The pool and the exercise facility were excellent and I enjoyed the executive lounge on the 12th floor. It was a nice way to have a break at...
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Dear Lebljc,
Thank you very much for your review of the DoubleTree by Hilton Toronto Airport. I have passed on your comments to our Guest Services Manager to review and see what changes need to be made to entrust that these lapses in service do not inconvenience future guests. Only with the input of valued Guests, such as you, are...
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202 Reviews
725 Reviews
