Good Morning, I would like to thank the guest for taking the time to comment on his/her stay. The housekeeping staff will be pleased to hear your feedback. A clean room with a comfortable surrounding is our most important objective. Hopefully the many recent refurbishments of the hotel are helping in making your stay with us an enjoyable one. Walter... More

Good Morning, I have just read your kind comments about your most recent stay at our hotel. Whenever possible, we attempt to help guests whose travel plans may have been disrupted and I am glad that you were able to take advantage of our special "storm rate" which we offer during difficult driving conditions. Hopefully, this will have been our... More

I have just returned from a family vacation and read your comments. Although I am not able to reconstruct exactly when you stayed with us and without knowing your name, it makes it a little more difficult to address your concerns. I make it a point to always view guest comments and I can assure you that I take all... More

My name is Walter van Beek, General Manager of the hotel. It was a pleasure to read the comments from this guest. We traditionally host many sports teams at this property and I am glad to read that you enjoyed your stay. Our very recent refurbishment of the hotel has received many favourable comments and we hope to have the... More

Good Morning, I thank the guest for taking the time to comment on his/her stay at our hotel. Please allow me to apologize for the non functioning elevator. Although the building is only two stories high, I fully recognize that this was still an inconvenience to you. We are awaiting specific parts to be shipped to the island for the... More

My name is Walter van Beek, the General Manager of the hotel. I would like to thank this guest for taking the time to comment on his/her stay with us and I will ensure that your positive experience at the Best Western Charlottetown is shared with the team. We look forward to hosting you on future visits to our beautiful... More

My name is Walter van Beek, General Manager of the hotel. I appreciate receiving the feedback that this guest provided to us. We can always improve our overall product and service although I am happy to read that many aspects of your stay were enjoyable. My team and I will carefully review your comments and address those areas that can... More

It was a pleasure to read this guest comment. We welcome island guests, especially at this festive time of the year, with great enthusiasm. I am pleased to hear that our hotel team looked after your needs and that you enjoyed our recent upgrades to the hotel, including new beds and bedding throughout the property. Thank you for taking the... More