This hotel seems to be very understaffed. We booked a club room expecting club room services. Usually there is a seperate check in area but not this time. Also the position and facilities of the club room was a little dissapointing as was the breakfast and tea and coffee offerings??? The coffee machine was out of order for a while... More

The location of the hotel is perfect and its right in the heart of everything. I paid to upgrade to a suite which was worth it. The room was a decent size with living room, bedroom, and bathroom. The room looked pretty up to date. The service at the hotel was fine but a little stale. The staff did not... More

We've had mixed experiences with Intercontinental over the years, a number of which were linked to their failure to perform in line with our Ambassador status. While this stay was not perfect, it was better than some and, on balance, an enjoyable experience while visiting Montreal. We recommend paying the Ambassador fee. It made a world of difference in this... More

Based on reviews I read, I was prepared for the Intercontinental Montreal to be not as luxurious as my previous experience with Intercontinental. This was not the case. The room and facilities are great - just as luxurious as others. Where the experience fell short was in the service. Check in went smoothly and though my room was not ready... More

This Hotel is very conveniently located and the spacious room was very nicely decorated, great comfy bed and pillows but as I had paid for the Club Floor I felt that the service areas were sadly understaffed and the Club room was not up to the expectation of a 5 Star Hotel. The food in the Club room was sparse... More

This hotel is conveniently located between old montreal and downtown. You can walk to the place des arts or old montreal. The decor is modern and the rooms are spacious. The service is good even if you have used hotwire.

The Intercontinental is located in the heart of Montreal. It is basically a very fine hotel with comfortable rooms, a good coffee place attached, excellent wifi, a walk in shower (something I like a lot), etc. In fact, I'd have rated it 4.5 stars except that there were small issues with service. This started when I was already unpacked and... More

While 'Old Port' in Montreal has enjoyed vibrant renaissance in recent years, the InterContinental Montreal seems to be marred in service decay. When I first checked in, I thought that I was getting the cold shoulder and being looked down at because I booked through an OTA to utilize my RBC travel rewards points. Unfortunately, this attitude and lack of... More

As a member of Priority Club I stayed in Intercontinental hotels in many countries and always enjoyed the stays. Recently I was in Montreal for a Congress and the Intercontinental was suggested as a 'high quality' hotel. The room was comfortable but the service left a lot to be desired. I tried to call the operator (or front desk) but... More